Orders can be cancelled within 8 hours from the time of purchase. With exceptions on selected designs*.&#xA0;To make a cancellation request,&#xA0;<ul><li>please head on over to our Self-Service Centre <a href="https://www.byinviteonly.shop/a/returns" target="_blank" rel="noopener noreferrer">here</a>, OR</li><li>kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance.</li></ul>*All items purchased using a 30% discount and above will not be valid for cancellation or item change. Items purchased as &apos;Final Sale&apos;, &apos;Sample Sale&apos;, &apos;Last Chance&apos; and/or &apos;Deal of the Week&apos; products will not be valid for cancellation. Order is final once payment is completed.&#xA0;For all orders paid via a third-party payment portal (Atome or Grab), there might be non-refundable costs. These terms are dependent on each payment portal that you have selected.&#xA0;

Cancellation

Unfortunately, they are not eligible for replacements.

Gift with Purchase (GWP) PolicyAll Gift with Purchase (GWP) items are strictly non-refundable, non-replaceable, and non-exchangeable. Returns and Refunds involving GWPs :If you decide to return an item from your order for a cash refund (or original payment method), the following conditions apply:<ul data-path-to-node="4"><li>GWP Return Requirement: The GWP must be returned along with your item in its original, unused condition.</li><li>Used or Missing GWPs: In the event that the GWP has been used, opened, or is not included in your return parcel, the Full Retail Price (RTP) of the GWP will be forfeited. This amount will be automatically deducted from your total cash refund.</li></ul>We recommend ensuring all promotional items are included in your return package to receive your full refund amount.

Can I return, replace or exchange a GWP?

You may upgrade your jewellery packaging to the BIO Cookie Jewellery Purse by upgrading your purchase with just additional S$15. Only available in-store

You may upgrade your jewellery packaging to the BIO Cookie Jewellery Purse by upgrading your purchase with just additional S$15.&#xA0;<img src="https://attachments.gorgias.help/v31pE7yEK47ZaGQR/hc/Xg5KDM28brx9aByw/2026082707-4f91c3a8-527e-4c40-83aa-335fc6340baf-8a29cd4d-c16d-444f-af26-379b365023c0.png" style="width: 323px;" class="fr-fic fr-dib"> Only available in-store&#xA0;<ul><li style="font-size: 16px;">Eligibility:&#xA0;This promotion is valid with the purchase of any jewellery product (excluding jewellery extensions and backings).</li><li style="font-size: 16px;">Promotion Period:&#xA0;Starts 19 August 2026, while stocks last</li></ul>

Upgrade your Purchase | By Invite Only's Cookie Jewellery Purse

Learn more about exchanges and how to request for one.

Exchanges

Learn more about returning an item and our terms and conditions.

Returns

Need help with a piece? Reach out to us via hello@byinviteonly.shop or visit any of our stores so our team can review your jewellery and see how we can assist.

Repairs

Learn more on what to do if your item is damaged or sent to you incorrectly.

Replacements

After Sales Services available at our Changi Airport outlet

Changi Airport

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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