Orders can be cancelled within 8 hours from the time of purchase. With exceptions on selected designs*.&#xA0;To make a cancellation request,&#xA0;<ul><li>please head on over to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>, OR</li><li>kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance.</li></ul>*All items purchased using a 30% discount and above will not be valid for cancellation or item change. Items purchased as &apos;Final Sale&apos;, &apos;Sample Sale&apos;, &apos;Last Chance&apos; and/or &apos;Deal of the Week&apos; products will not be valid for cancellation. Order is final once payment is completed.&#xA0;For all orders paid via a third-party payment portal (Atome or Grab), there might be non-refundable costs. These terms are dependent on each payment portal that you have selected.&#xA0;

Cancellation

Replacement & repairs process defer slightly for our fine jewellery pieces

Gldsmth

Learn more about exchanges and how to request for one.

Exchanges

Learn more about returning an item and our terms and conditions.

Returns

Learn all about repairs and how to request for one.

Repairs

Learn more on what to do if your item is damaged or sent to you incorrectly.

Replacements

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Crystal Club

By Invite Only

[Updated on 30 October 2023] 
All you need to know about our return, exchange, repairs, replacement and cancellation policies.