<h5 id="exchange-terms-and-conditions"><u><strong>Exchange Terms and Conditions</strong></u></h5><ol><li><div id="isPasted">All items purchased using a 30% discount and above <strong>will not be valid</strong> for exchanges.</div></li><li>Any exchange similar to a <a href="https://byinviteonly.gorgias.help/en-US/return-replacement-and-repair-policy-13936">return</a> will be honoured</li><li>Purchased items can only be exchanged once</li><li>Exchanged items will be valued as per the amount it was purchased at</li><li>The price of the exchanged item should be <strong id="isPasted">equal&#xA0;</strong>to the new item<ul><li id="isPasted">If there is an increase in price, a top up will be required and it will be borne by the customer</li><li id="isPasted">If a customer chooses to exchange their purchase for an item of lesser value, refunds will not be provided.</li></ul></li><li id="isPasted">Any shipping or delivery costs will be borne by the customer. Kindly note that we are not liable for lost packages en route to our warehouse.&#xA0;</li><li>No returns, exchanges, or replacements are valid for customised items.</li><li>Online exchanges are dependant on the item&apos;s online stock availability;&#xA0;</li><li id="isPasted">All in-store exchanges are <strong>dependent on the selected&#xA0;</strong><a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871">item&apos;s in-store stock availability</a>.<ul><li>Learn <a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871" rel="noopener noreferrer" target="_blank">how to check an item&apos;s in-store stock availability</a>.</li><li>You may exchange at a different outlet which your purchased from.&#xA0;</li></ul></li><li id="isPasted">Exchange requests regarding stones are <strong>only</strong> available in-store.</li><li id="isPasted">Exchange requests can be made in-stores or online via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a></li><li id="isPasted">You may exchange standard jewellery (except for Gldsmth items) at any By Invite Only outlets, regardless of where they were purchased from. Please note Gldsmth items are available for exchange only at our outlet in ION, JEM, Bugis Junction &amp; NEX.</li><li id="isPasted">Exchanges are not available for customers not residing in Singapore. Please proceed with a return.&#xA0;</li><li id="isPasted">Jewellery care and add-on items such as extensions and backings are not valid for exchanges.&#xA0;</li><li id="isPasted">For all exchange requests, the original discount (if any) will be applied to the item being exchanged. Any prevailing store promotions or discounts at the time of the exchange will not be extended.</li></ol><p><strong><span style="font-size: 18px;">Scroll down</span></strong> to view the <u>in-store exchange &amp; online exchange</u> process.</p><div class="hd--html"><hr></div><p><br></p><h5 id="exchange-validity"><strong>Exchange Validity</strong></h5><p>Item(s) in new and original condition can be exchanged within <strong>30 days from the date of purchase (inclusive of weekends and public holidays)&#xA0;</strong>with the exception of:</p><ul><li>designs that were on final sale and/or were sold at more than a 30% and above discount</li><li>designs that were offered as &apos;deal of the day&apos;</li><li>designs that were offered as Past Season sales, Sample Sales, <a href="https://www.byinviteonly.shop/collections/dealoftheweek" rel="noopener noreferrer" target="_blank">Deal of the Week</a>, <a href="https://www.byinviteonly.shop/collections/september-specials" rel="noopener noreferrer" target="_blank">September Specials</a>, Final Sale or Last Chance</li><li>all stationery products (i.e. greeting cards)</li><li>gift boxes and/or packaging</li></ul><p>Items purchased using store credits or gift cards <strong>cannot</strong> be returned or exchanged. Learn more about <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credits</a>.</p><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br><hr style="box-sizing: content-box; -webkit-font-smoothing: antialiased; height: 0px; overflow: visible; margin-top: 1rem; margin-bottom: 1rem; border-width: 1px 0px 0px; border-right-style: initial; border-bottom-style: initial; border-left-style: initial; border-right-color: initial; border-bottom-color: initial; border-left-color: initial; border-image: initial; border-top-style: solid; border-top-color: rgba(0, 0, 0, 0.1); clear: both; user-select: none; break-after: page;"></div><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><h5 id="isPasted"><strong>In-store Exchanges</strong></h5><ul><li class="li2">All in-store exchanges are <strong>dependent on the selected&#xA0;</strong><a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871">item&apos;s in-store stock availability</a>.<ul><li class="li2">Learn <a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871" rel="noopener noreferrer" target="_blank">how to check an item&apos;s in-store stock availability</a>.</li></ul></li><li>Exchange requests regarding stones are <strong>only</strong> available in-store.</li><li>If the selected item is not available in-store, please head over to our <a href="https://www.byinviteonly.shop/pages/after-sales-service-centre"></a><a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</li></ul><p><br></p><hr><h5 id><br></h5><h5 id="isPasted"><strong>Online Exchanges</strong></h5><ul><li>All online exchanges are dependent<strong>&#xA0;on the selected item&apos;s stock availability online&#xA0;</strong>at the time of request being reviewed by the Customer Service team.&#xA0;</li><li>Exchange orders will be processed as soon as the initially purchased item arrives in our office.&#xA0;</li><li>Online requests <strong>cannot</strong> be completed via our retail stores, even if you go down to drop the item off. The item will be reserved from our warehouse inventory if you&apos;ve made a request online.</li><li>The Customer Service team will issue the final invoice for an online exchange in a separate email.&#xA0;</li><li>Paid exchange orders will be kept in our warehouse for 30 days.&#xA0;<ul><li id="isPasted">Thereafter, the company resumes ownership of the item(s) and reserves the right of disposal. Payment received for item(s) will be withheld as damages for the breach of contractual terms.</li></ul></li></ul><p>To submit your online exchange, please click <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">here</a> and to find out more about our online exchange, click <a href="https://faq.byinviteonly.shop/en-US/how-do-i-request-for-an-online-exchange-34049" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</p>

Tell me more about your Exchange terms and conditions.

You may request for an exchange online or in-stores!

<h5 id="isPasted">To make an exchange request online, please proceed to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;" target="_blank">Self-Service Centre</a>.</h5><p>If you&apos;re making an online request, please note that the new item will be shipped to your registered address. Online requests <u id="isPasted"><strong>cannot</strong></u> be completed via our retail stores, even if you go down to drop the item off. If you&apos;re made a request <strong>online</strong>, the item would be reserved from our warehouse inventory.&#xA0;</p><p>We will take 2 business days to respond to your request and a top-up might be required. All delivery charges will be borne by the customer.&#xA0;</p><p>Please note that the final invoice of your online exchange will be sent via a separate email by our Customer Service team.&#xA0;</p><p><br></p><div class="warning-callout">All online exchange orders will be processed as per online stock availability during the time of request reviewed by the Customer Service team.</div><p>&#xA0;</p><p><br></p><p><br></p><hr><p><br></p><h5 style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 0.8rem; font-weight: 500; line-height: 1.2; font-size: 1.07rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="if-youre-heading-down-to-one-of-our-stores-to-make-an-in-store-exchange-request">If you&apos;re heading down to one of our stores to make an in-store exchange request,&#xA0;</h5><p>have your order number ready and approach our retail team at the store.&#xA0;</p><ul><li>Locate your order number via order email confirmation or login to your account <a href="https://www.byinviteonly.shop/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">here.</a>&#xA0;</li><li>Learn more about our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-exchange-terms-and-conditions-13933" rel="noopener noreferrer" target="_blank">exchange terms and conditions</a>.</li></ul>

How do I request for an online exchange?

You may exchange at any By Invite Only outlets!

<p id="isPasted">Yes you may exchange standard jewellery (except for Gldsmth items) at any By Invite Only outlets!&#xA0;</p><p>Please view our store locations <a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank"><span style="color: rgb(41, 105, 176);">here</span></a> and do check the <a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" rel="noopener noreferrer" target="_blank"><span style="color: rgb(41, 105, 176);">store availability</span></a> of your preferred item before heading down.&#xA0;</p><p>Exchange for Gldsmth products are subjected to store availability as not all our outlets carry this collection.&#xA0;</p>

Can I exchange at a different outlet which I purchased from?

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