All purchases made at our Changi Airport Departure Terminal store are final.

All purchases made at our Changi Airport Departure Terminal store are final.&#xA0;Due to the tax-free nature of the airport retail environment, we are unable to process any returns, exchanges, or refunds for items purchased at this location.This policy is in place to comply with GST-free regulations and the immediate outbound travel of most customers. We kindly ask that you check your items carefully before completing your purchase. Our retail team will be happy to assist you with sizing or product queries on the spot.If you believe your item is defective, please drop us a message on our website chat page or <a href="https://www.byinviteonly.shop/pages/contact-us" target="_blank" rel="noopener noreferrer">contact us form</a> within 30 days of purchase with your receipt and a clear photo of the issue. While returns are not possible, we&#x2019;ll do our best to review the matter and support you accordingly.For future purchases with flexible return options, we invite you to shop with us <a href="https://www.byinviteonly.shop/" target="_blank" rel="noopener noreferrer">online</a>!&#xA0;

Return & Exchange

Our Changi Airport Departure Terminal outlet is unable to process replacements, returns, or exchanges.

Our Changi Airport Departure Terminal outlet is unable to process replacements, returns, or exchanges directly at the store.However, repair services are available and our team will be happy to assist with any repair-related concerns.Note: purchases made at our Changi Airport Departure Terminal are final and not eligible for any return or exchange.&#xA0;We do offer post-purchase support for replacements and repairs, depending on the situation:1. Replacements (Within Warranty) - Online Requests onlyIf your item is found to have a manufacturing defect, please drop us a message on our website chat page or <a href="https://www.byinviteonly.shop/pages/contact-us" target="_blank" rel="noopener noreferrer" id="isPasted">contact us form</a> within 30 days of purchase with your receipt and a clear photo of the issue. If your item is from our Gldsmth (fine jewellery) range, please refer to the extended warranty period <a href="https://faq.byinviteonly.shop/en-US/articles/gldsmth-59823" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To qualify:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The item must be unused and in original condition&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Proof of purchase is required&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The issue must fall under our list of <a href="https://faq.byinviteonly.shop/en-US/define-product-damages-13865" target="_blank" rel="noopener noreferrer">admissible damages</a>&#xA0;2. Repairs (Beyond Warranty)If your item is no longer under warranty or is not eligible for replacement, you may still request a paid <a href="https://www.byinviteonly.shop/pages/repairs-centre" target="_blank" rel="noopener noreferrer">repair service</a>.Our team will assess the condition of the item and provide a quotation before proceeding.Repairs are subject to:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Availability of spare parts&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The nature of the damage&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Shipping costs (where applicable)

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Mother's Day Sale 2025 | Exchange, Return, Repair, and Replacement

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[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

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Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

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Returns

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My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

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Define product damages.

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Replacements

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More information on International Orders.

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Self-Collection

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Tell me more about gold and rose gold jewellery.

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Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

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Sensitive Skin

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Membership

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Tell me more about Crystal Club gift redemptions [Online exclusive]

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Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

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Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

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Payment Methods

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I don't know what's my Loyalty Code. Help!

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Store Credits

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Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

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I forgot to use my discount code. Help!

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Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!