All purchases made at our Changi Airport Departure Terminal store are final.

All purchases made at our Changi Airport Departure Terminal store are final.&#xA0;Due to the tax-free nature of the airport retail environment, we are unable to process any returns, exchanges, or refunds for items purchased at this location.This policy is in place to comply with GST-free regulations and the immediate outbound travel of most customers. We kindly ask that you check your items carefully before completing your purchase. Our retail team will be happy to assist you with sizing or product queries on the spot.If you believe your item is defective, please drop us a message on our website chat page or <a href="https://www.byinviteonly.shop/pages/contact-us" target="_blank" rel="noopener noreferrer">contact us form</a> within 30 days of purchase with your receipt and a clear photo of the issue. While returns are not possible, we&#x2019;ll do our best to review the matter and support you accordingly.For future purchases with flexible return options, we invite you to shop with us <a href="https://www.byinviteonly.shop/" target="_blank" rel="noopener noreferrer">online</a>!&#xA0;

Return & Exchange

Our Changi Airport Departure Terminal outlet is unable to process replacements, returns, or exchanges.

Our Changi Airport Departure Terminal outlet is unable to process replacements, returns, or exchanges directly at the store.However, repair services are available and our team will be happy to assist with any repair-related concerns.Note: purchases made at our Changi Airport Departure Terminal are final and not eligible for any return or exchange.&#xA0;We do offer post-purchase support for replacements and repairs, depending on the situation:1. Replacements (Within Warranty) - Online Requests onlyIf your item is found to have a manufacturing defect, please drop us a message on our website chat page or <a href="https://www.byinviteonly.shop/pages/contact-us" target="_blank" rel="noopener noreferrer" id="isPasted">contact us form</a> within 30 days of purchase with your receipt and a clear photo of the issue. If your item is from our Gldsmth (fine jewellery) range, please refer to the extended warranty period <a href="https://faq.byinviteonly.shop/en-US/articles/gldsmth-59823" target="_blank" rel="noopener noreferrer">here</a>.&#xA0;To qualify:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The item must be unused and in original condition&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Proof of purchase is required&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The issue must fall under our list of <a href="https://faq.byinviteonly.shop/en-US/define-product-damages-13865" target="_blank" rel="noopener noreferrer">admissible damages</a>&#xA0;2. Repairs (Beyond Warranty)If your item is no longer under warranty or is not eligible for replacement, you may still request a paid <a href="https://www.byinviteonly.shop/pages/repairs-centre" target="_blank" rel="noopener noreferrer">repair service</a>.Our team will assess the condition of the item and provide a quotation before proceeding.Repairs are subject to:&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Availability of spare parts&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;The nature of the damage&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Shipping costs (where applicable)

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Changi Airport

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[NOTICE] Pricing changes due to material cost.

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11.11 Holiday Storewide Sale

Gift with Purchase | Satin Sleep Mask for International Orders

[Gift With Purchase] Satin Sleep Mask for International Orders

Gift with Purchase | By Invite Only + miffy Starry Sky Pouch

[Gift with Purchase] By Invite Only + miffy Starry Sky Pouch

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Exchanges

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Returns

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Repairs

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Define product damages.

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More information on International Orders.

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Sensitive Skin

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Will solid gold tarnish?

Fine Jewellery · gldsmth

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My necklace or bracelet is too short

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