<h3 id="isPasted">Return Terms and Conditions</h3><ol><li style="color: rgb(70, 70, 70);"><div>All items purchased using a 30% discount and above will not be valid for returns</div></li><li start="1" style="counter-increment: li 0; color: rgb(70, 70, 70);">Purchased items can only be returned once</li><li style="color: rgb(70, 70, 70);">Returns can be processed in <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credit</a> or monetary refund (cash/payment method) dependant on the customer&apos;s point of purchase and residency. Please view our validity terms below.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests must comply with our validity conditions.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests and refunds are not instantly validated. The entire process may take up to 21 business days to be concluded, depending on your bank. (Please view return methods section below for more details)</li><li style="color: rgb(70, 70, 70);">Urgent return requests will not be entertained.</li><li style="color: rgb(70, 70, 70);">If your order consists of a Gift with Purchase, further terms and conditions may apply.&#xA0;</li><li style="color: rgb(70, 70, 70);">Any shipping cost will be borne by the customer. We would recommend choosing a shipping option that has a tracking option. Please note that we are not liable for lost packages en route to our warehouse.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Any shipping duties and taxes will be borne by the customer.&#xA0;</li></ul></li><li style="color: rgb(70, 70, 70);">If you wish to return a gift, only store credits can be issued to the recipient&apos;s account. Cash refund is not available for gift returns.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests can be made in-store or online via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</li><li style="color: rgb(70, 70, 70);">If a customer decides to return a part of their order for a cash refund, the order will no longer qualify for any promotional discounts. The amount of the cash refund will be deducted, and we might charge a lower discount rate or the retail price for any remaining items.&#xA0;</li><li style="color: rgb(70, 70, 70);">If a customer chooses to return only a portion of their order, the Crystal Club points utilised will not be refunded. However, if they choose to return the entire order, the points will be automatically reverted.&#xA0;</li><li style="color: rgb(70, 70, 70);">Items purchased with shopping mall vouchers are not valid for cash refunds. You may submit a return with store credits should the item fulfil our returns validity.&#xA0;</li><li>Discount codes applied in an order that has been returned will not be reissued.</li><li>Jewellery care and add-on items such as extensions and backings are not valid for returns.</li><li id="isPasted" style="color: rgb(70, 70, 70);">By Invite Only reserves the right to reject any returns if it does not comply with our terms and conditions.&#xA0;</li></ol><hr><h5 id> </h5><h3 id="return-methods-and-validity">Return Methods and Validity</h3><table style="width: 100%;"><tbody><tr><td style="width: 49.4942%; background-color: rgb(209, 213, 216);">Customers Type</td><td style="width: 50.3613%; background-color: rgb(209, 213, 216);">Return Methods</td></tr><tr><td style="vertical-align: middle;">Singapore resident Delivery/purchase for customers who reside in Singapore will qualify this return method. </td><td style="width: 50.3613%;"> <ul><li style="color: rgb(70, 70, 70); font-size: 14px;">A monetary refund strictly 7 days from the purchase date (including<span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;purchase date, weekends and public holidays) is not valid for gift returns requests. Please note some promotions or sales are not eligible for a cash refund. Do review the terms &amp; conditions of each sale.<ul><li style="color: rgb(70, 70, 70); font-size: 14px;"><span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For example, if you made a purchase on Sunday, 1 January 2023, The last date to request a return in monetary refund would be Saturday, 7 January 2023.</li><li style="color: rgb(70, 70, 70); font-size: 14px;"><span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Monetary refund takes 14-21 working days to be reflected in your account, depending on your bank or type of 3rd party payment method</li></ul></li><li style="color: rgb(70, 70, 70); font-size: 14px;">store credits strictly 30 days from date of purchase (inclusive <span id="isPasted" style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, public holidays and purchase date)<ul><li style="color: rgb(70, 70, 70); font-size: 14px;">Store credits refund takes 14 working days to be processed and issued from our end&#xA0;</li></ul></li></ul></td></tr><tr><td style="width: 49.4942%; vertical-align: middle;">Tourist Purchases made at any of our&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank">physical stores</a>&#xA0;for customers residing outside of Singapore will qualify for this return method.&#xA0;</td><td style="width: 50.3613%;"> <ul><li style="color: rgb(70, 70, 70);">A monetary refund strictly 7&#xA0;days from purchase date (inclusive <span style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, public holidays and purchase date) is not valid for gift returns requests.<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Physical store cash refund</li><li style="color: rgb(70, 70, 70);">Bank transfer that is accepting Singapore Dollars.&#xA0;</li></ul></li><li style="color: rgb(70, 70, 70);">Store credits&#xA0;strictly&#xA0;30&#xA0;days from purchase date (inclusive of weekends and public holidays)</li></ul></td></tr><tr><td style="width: 49.4942%; vertical-align: middle;">International customers&#xA0; Delivery/ purchase&#xA0;via our website to customers residing outside of Singapore will qualify for this return method. Includes customers who purchase at a pop-up store outside of Singapore.&#xA0; </td><td style="width: 50.3613%;"><ul><li style="color: rgb(70, 70, 70);">A monetary refund&#xA0;strictly&#xA0;7&#xA0;days from the&#xA0;date of shipment received (inclusive <span id="isPasted" style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, Singapore public holidays and purchase date)</li></ul></td></tr></tbody></table><h4 style="line-height: 1;" id="-1"> </h4>All returned item(s) must be in original condition&#xA0;With the exception of:<ul><li style="color: rgb(70, 70, 70); font-size: 14px;">designs that were on final sale and/or were sold at more than a 30% and above discount</li><li style="color: rgb(70, 70, 70); font-size: 14px;">designs that were offered as &apos;deal of the day&apos;</li><li style="color: rgb(70, 70, 70); font-size: 14px;">designs that were offered as Past Season Sale, Sample Sale, <span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.byinviteonly.shop/collections/dealoftheweek" rel="noopener noreferrer" target="_blank">Deal of the Week</a>, Final Sale, Last Chance or <a href="https://www.byinviteonly.shop/collections/september-specials" rel="noopener noreferrer" target="_blank">September Specials</a>.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">all stationery products (i.e. greeting cards)</li><li style="color: rgb(70, 70, 70); font-size: 14px;">gift boxes and/or packaging</li></ul>Items purchased using store credits or gift cards cannot be returned or exchanged. Learn more about <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credits</a>.Item(s) must additionally meet the following criteria:<ol><li style="color: rgb(70, 70, 70);">In brand new, unused condition with no signs of use or damage.</li><li style="color: rgb(70, 70, 70);">In its original packaging (satin drawstring pouch, excluding the shipping box) that it came with.</li><li style="color: rgb(70, 70, 70);">Purchased with legal tender.&#xA0;</li></ol><div> </div>Should the returned item(s) not meet the above return terms and conditions, we reserve the right to deny the return request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.<div> </div><div><hr></div><h5 id="-2"> </h5><h3 id="returns-terms-and-conditions-for-jewellery-boxes">Returns Terms and Conditions for Jewellery Boxes</h3>The item(s) must be:<ol><li style="color: rgb(70, 70, 70);">In brand new, unused condition with no signs of use or damage.</li><li style="color: rgb(70, 70, 70);">In its original packaging (satin drawstring pouch, excluding the shipping box) that it came with.</li><li style="color: rgb(70, 70, 70);">Purchased with legal tender</li><li style="color: rgb(70, 70, 70);">Product return validity will follow according to the returns validity conditions.&#xA0;</li></ol>Should the returned item(s) not meet the above return terms and conditions, we reserve the right to deny the return request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.

[UPDATED] Tell me more about your Returns terms and conditions.

Please proceed to our Self-Service Centre to request for a return!

<h5 id="to-make-a-return-request-online-please-proceed-to-our-self-service-centre">To make a return request online, please proceed to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</h5>If you&apos;re heading down to one of our stores, have your order number ready and approach our retail team at the store.&#xA0; <ul><li id="isPasted">Locate your order number via your email receipt or log in to your account <a href="https://www.byinviteonly.shop/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</li><li id="isPasted">Learn more about our <a href="https://faq.byinviteonly.shop/en-US/how-do-i-request-for-a-return-13886" rel="noopener noreferrer" target="_blank">returns terms and conditions</a>.</li></ul>

How do I request for a return?

All gift returns will be processed as per our returns policy. If you prefer to exchange your item, please visit any of our stores to make the exchange. To learn about our exchange policy, click here. If you want to complete the return seamlessly with

<h3 id="returning-a-gift-from-a-friend">Returning a gift from a friend?&#xA0;</h3><h3 id="please-proceed-to-ourreturn--exchange-portalto-request-a-return-to-store-credits">Please proceed to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Return &amp; Exchange Portal</a>&#xA0;to request a return to store credits.</h3>All gift returns will be processed as per our <a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" rel="noopener noreferrer" target="_blank">returns policy.</a> If you prefer to exchange your item, please visit any of our stores to make the exchange. To learn about our exchange policy, click <a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" rel="noopener noreferrer" target="_blank">here.</a>&#xA0;<div class="note-callout">Note: If you do not wish any email receipt to be sent to your friend. Please inform our friendly retail staff to change the email receipt to your account.</div> If you want to complete the return seamlessly without your friend&apos;s assistance, below are the steps to receive store credits into your account!Step 1: Click on the &quot; Return a Gift&quot; button on our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Return &amp; Exchange Portal</a>.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-21_at_6.12.59_PM-d07b01a6-98d2-44a6-b8d8-0437ce065d6b.png" style="width: 458px;" class="fr-fic fr-dib">Step 2: Fill up the necessary information &amp; click &quot; Locate My Gift&quot;.&#xA0;<ul><li>Order ID starts with a # followed by six numerical numbers. Ex.#123456&#xA0;</li><li>The Order ID is not the same as the receipt number.&#xA0;</li><li>If you cannot locate the order ID, please chat with us with your friend&apos;s email address or phone number, and we will be happy to share the order ID.&#xA0;</li><li>The gifter&apos;s contact information must be registered in our system to trace an order number based on the contact number<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</li></ul><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-21_at_6.07.53_PM-890517c2-56fd-4174-a608-5df1949a44de.png" style="width: 540px;" class="fr-fic fr-dib">Step 3: Select the item that you wish to return.<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.39.31_PM-ae8cc826-949e-45b2-87c0-eed89b8e8f19.png" style="width: 435px;" class="fr-fic fr-dib">Step 4: Select the reason for the return &amp; upload an image of the item.&#xA0;<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.40.43_PM-949ff735-9ca6-42d8-a5ac-da7eb44aea0d.png" style="width: 435px;" class="fr-fic fr-dib">Step 5: Select either one of the following options<ol><li>Return for Store Credits - &#xA0;Return the item to any of our Physical Stores</li><li>Return for Store Credits - Mail the item back to our Warehouse</li><li>Return for Store Credits - Drop-off at JEM Self-Service Return Kiosk&#xA0;</li></ol><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.50.10_PM-915be37e-41f4-4c14-85ef-5deecfb244c5.png" style="width: 435px;" class="fr-fic fr-dib">Step 6: An RMA number will be generated for your request.&#xA0;We will review your request within the next two business days, and an approved email will be shared with you!Step 7: After your return is approved, drop off the item using your preferred method.&#xA0;Upon receiving it in our office, we will issue store credits to your account.<div class="note-callout">All returns will be processed within 14 business days from the date of drop off, excluding weekends and public holidays. Urgent requests will not be entertained. We seek your patience and understanding.</div> &#xA0; &#xA0;

How do I return a gift?

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