<h3 id="isPasted">Return Terms and Conditions</h3><ol><li style="color: rgb(70, 70, 70);"><div>All items purchased using a 30% discount and above will not be valid for returns</div></li><li start="1" style="counter-increment: li 0; color: rgb(70, 70, 70);">Purchased items can only be returned once</li><li style="color: rgb(70, 70, 70);">Returns can be processed in <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credit</a> or monetary refund (cash/payment method) dependant on the customer&apos;s point of purchase and residency. Please view our validity terms below.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests must comply with our validity conditions.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests and refunds are not instantly validated. The entire process may take up to 21 business days to be concluded, depending on your bank. (Please view return methods section below for more details)</li><li style="color: rgb(70, 70, 70);">Urgent return requests will not be entertained.</li><li style="color: rgb(70, 70, 70);">If your order consists of a Gift with Purchase, further terms and conditions may apply.&#xA0;</li><li style="color: rgb(70, 70, 70);">Any shipping cost will be borne by the customer. We would recommend choosing a shipping option that has a tracking option. Please note that we are not liable for lost packages en route to our warehouse.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Any shipping duties and taxes will be borne by the customer.&#xA0;</li></ul></li><li style="color: rgb(70, 70, 70);">If you wish to return a gift, only store credits can be issued to the recipient&apos;s account. Cash refund is not available for gift returns.&#xA0;</li><li style="color: rgb(70, 70, 70);">Return requests can be made in-store or online via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</li><li style="color: rgb(70, 70, 70);">If a customer decides to return a part of their order for a cash refund, the order will no longer qualify for any promotional discounts. The amount of the cash refund will be deducted, and we might charge a lower discount rate or the retail price for any remaining items.&#xA0;</li><li style="color: rgb(70, 70, 70);">If a customer chooses to return only a portion of their order, the Crystal Club points utilised will not be refunded. However, if they choose to return the entire order, the points will be automatically reverted.&#xA0;</li><li style="color: rgb(70, 70, 70);">Items purchased with shopping mall vouchers are not valid for cash refunds. You may submit a return with store credits should the item fulfil our returns validity.&#xA0;</li><li>Discount codes applied in an order that has been returned will not be reissued.</li><li>Jewellery care items are not valid for returns.</li><li id="isPasted" style="color: rgb(70, 70, 70);">By Invite Only reserves the right to reject any returns if it does not comply with our terms and conditions.&#xA0;</li></ol><style type="text/css" id="isPasted">
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</style><div><hr></div><h5 id> </h5><h3 id="return-methods-and-validity">Return Methods and Validity</h3><table style="width: 100%;"><tbody><tr><td style="width: 49.4942%; background-color: rgb(209, 213, 216);">Customers Type</td><td style="width: 50.3613%; background-color: rgb(209, 213, 216);">Return Methods</td></tr><tr><td style="vertical-align: middle;">Singapore resident Delivery/purchase for customers who reside in Singapore will qualify this return method. </td><td style="width: 50.3613%;"> <ul><li style="color: rgb(70, 70, 70); font-size: 14px;">A monetary refund strictly 7 days from the purchase date (including<span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;purchase date, weekends and public holidays) is not valid for gift returns requests.&#xA0;<ul><li style="color: rgb(70, 70, 70); font-size: 14px;"><span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For example, if you made a purchase on Sunday, 1 January 2023, The last date to request a return in monetary refund would be Saturday, 7 January 2023.</li><li style="color: rgb(70, 70, 70); font-size: 14px;"><span style="font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Monetary refund takes 14-21 working days to be reflected in your account, depending on your bank or type of 3rd party payment method</li></ul></li><li style="color: rgb(70, 70, 70); font-size: 14px;">store credits strictly 30 days from date of purchase (inclusive <span id="isPasted" style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, public holidays and purchase date)<ul><li style="color: rgb(70, 70, 70); font-size: 14px;">Store credits refund takes 14 working days to be processed and issued from our end&#xA0;</li></ul></li></ul></td></tr><tr><td style="width: 49.4942%; vertical-align: middle;">Tourist Purchases made at any of our&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank">physical stores</a>&#xA0;for customers residing outside of Singapore will qualify for this return method.&#xA0;</td><td style="width: 50.3613%;"> <ul><li style="color: rgb(70, 70, 70);">A monetary refund strictly 7&#xA0;days from purchase date (inclusive <span style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, public holidays and purchase date) is not valid for gift returns requests.<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Physical store cash refund</li><li style="color: rgb(70, 70, 70);">Bank transfer that is accepting Singapore Dollars.&#xA0;</li></ul></li><li style="color: rgb(70, 70, 70);">Store credits&#xA0;strictly&#xA0;30&#xA0;days from purchase date (inclusive of weekends and public holidays)</li></ul></td></tr><tr><td style="width: 49.4942%; vertical-align: middle;">International customers&#xA0; Delivery/ purchase&#xA0;via our website to customers residing outside of Singapore will qualify for this return method. Includes customers who purchase at a pop-up store outside of Singapore.&#xA0; </td><td style="width: 50.3613%;"><ul><li style="color: rgb(70, 70, 70);">A monetary refund&#xA0;strictly&#xA0;7&#xA0;days from the&#xA0;date of shipment received (inclusive <span id="isPasted" style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">of weekends, Singapore public holidays and purchase date)</li></ul></td></tr></tbody></table><h4 style="line-height: 1;" id="-1"> </h4>All returned item(s) must be in original condition&#xA0;With the exception of:<ul><li style="color: rgb(70, 70, 70);">designs that were on final sale and/or were sold at more than a 30% and above discount</li><li style="color: rgb(70, 70, 70);">designs that were offered as &apos;deal of the day&apos;</li><li style="color: rgb(70, 70, 70);">designs that were offered as Past Season Sale, Sample Sale, <span style="font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.byinviteonly.shop/collections/dealoftheweek" rel="noopener noreferrer" target="_blank">Deal of the Week</a>, Final Sale, Last Chance or <a href="https://www.byinviteonly.shop/collections/september-specials" rel="noopener noreferrer" target="_blank">September Specials</a>.&#xA0;</li><li style="color: rgb(70, 70, 70);">all stationery products (i.e. greeting cards)</li><li style="color: rgb(70, 70, 70);">gift boxes and/or packaging</li></ul>Items purchased using store credits or gift cards cannot be returned or exchanged. Learn more about <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credits</a>.Item(s) must additionally meet the following criteria:<ol><li style="color: rgb(70, 70, 70);">In brand new, unused condition with no signs of use or damage.</li><li style="color: rgb(70, 70, 70);">In its original packaging (satin drawstring pouch, excluding the shipping box) that it came with.</li><li style="color: rgb(70, 70, 70);">Purchased with legal tender.&#xA0;</li></ol><div> </div>Should the returned item(s) not meet the above return terms and conditions, we reserve the right to deny the return request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.<div> </div><div><hr></div><h5 id="-2"> </h5><h3 id="returns-terms-and-conditions-for-jewellery-boxes">Returns Terms and Conditions for Jewellery Boxes</h3>The item(s) must be:<ol><li style="color: rgb(70, 70, 70);">In brand new, unused condition with no signs of use or damage.</li><li style="color: rgb(70, 70, 70);">In its original packaging (satin drawstring pouch, excluding the shipping box) that it came with.</li><li style="color: rgb(70, 70, 70);">Purchased with legal tender</li><li style="color: rgb(70, 70, 70);">Product return validity will follow according to the returns validity conditions.&#xA0;</li></ol>Should the returned item(s) not meet the above return terms and conditions, we reserve the right to deny the return request and have the item(s) sent back to customers. Shipping charges may apply and will be borne by the customer.

[UPDATED] Tell me more about your Returns terms and conditions.

Please proceed to our Self-Service Centre to request for a return!

<h5 id="to-make-a-return-request-online-please-proceed-to-our-self-service-centre">To make a return request online, please proceed to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</h5>If you&apos;re heading down to one of our stores, have your order number ready and approach our retail team at the store. If you have purchased our <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">fine jewellery collection</a>, please click <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-the-returns-for-fine-jewellery-13931" rel="noopener noreferrer" target="_blank">here</a> to find out more.&#xA0; <ul><li id="isPasted">Locate your order number via your email receipt or log in to your account <a href="https://www.byinviteonly.shop/account/login?return_url=%2Faccount" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</li><li id="isPasted">Learn more about our <a href="https://faq.byinviteonly.shop/en-US/how-do-i-request-for-a-return-13886" rel="noopener noreferrer" target="_blank">returns terms and conditions</a>.</li></ul>

How do I request for a return?

Drop off any approved returns directly at the kiosk for a hassle-free return.

<h3 dir="ltr" id="isPasted">By Invite Only&apos;s Self-Service Kiosk</h3><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">We have set up a self-service kiosk to make your returns process more convenient. You can drop off any&#xA0;<span style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(226, 80, 65); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">approved returns<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;directly at the kiosk for a hassle-free return.<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you would like to proceed with a self-serviced return, click <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">here</a>. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">What should I bring with me to the Self-Service Kiosk?<span id="isPasted" style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">To complete your return, please bring the following items:<ol><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The RMA Number from your approved return request</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">The jewellery you wish&#xA0;to return</li><li dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:12pt;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Any gift with purchase that came with the respective order (Applicable for monetary refund requests)</li></ol><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">All other necessary items will be provided at the kiosk. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Where are the Self-Service Kiosks located at?<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">At the moment, the kiosk is only available in our Bugis Junction store. It is located on the right side of the store entrance.&#xA0;<span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;"><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Bugis-12751b90-ef5d-42ab-9aa0-8a96764e0c9d.jpg" style="width: 335px;" class="fr-fic fr-dib"> Feel free to chat with us on which store you would like to have this service at. We would love to hear from you! <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Terms and conditions&#xA0;for using the Self-Service Kiosk<ul><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">An approved RMA Number and Order ID must accompany all return requests</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">By Invite Only reserves the right to reject any return that does not have an RMA Number and/or have not registered with the Return Request.</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All Return Request must adhere to the <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" rel="noopener noreferrer" target="_blank">returns terms and conditions</a>,</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">All Return Requests will be processed within 14 business days from the date of item drop off at the Self-Service Kiosk.</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Urgent requests will not be entertained.</li><li dir="ltr" style="margin-top: 0pt; margin-bottom: 12pt; font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you have requested for a monetary refund (not store credit) and your order consists of a Gift with Purchase, the Gift with Purchase must also be returned for the Return Request to be valid.</li></ul>

Tell me more about your Self-Service Kiosk

All gift returns will be processed as per our returns policy. If you prefer to exchange your item, please visit any of our stores to make the exchange. To learn about our exchange policy, click here. If you want to complete the return seamlessly with

<h3 id="returning-a-gift-from-a-friend">Returning a gift from a friend?&#xA0;</h3><h3 id="please-proceed-to-ourreturn--exchange-portalto-request-a-return-to-store-credits">Please proceed to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Return &amp; Exchange Portal</a>&#xA0;to request a return to store credits.</h3>All gift returns will be processed as per our <a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" rel="noopener noreferrer" target="_blank">returns policy.</a> If you prefer to exchange your item, please visit any of our stores to make the exchange. To learn about our exchange policy, click <a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" rel="noopener noreferrer" target="_blank">here.</a>&#xA0;<div class="note-callout">Note: If you do not wish any email receipt to be sent to your friend. Please inform our friendly retail staff to change the email receipt to your account.</div> If you want to complete the return seamlessly without your friend&apos;s assistance, below are the steps to receive store credits into your account!Step 1: Click on the &quot; Return a Gift&quot; button on our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Return &amp; Exchange Portal</a>.&#xA0;<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-21_at_6.12.59_PM-d07b01a6-98d2-44a6-b8d8-0437ce065d6b.png" style="width: 458px;" class="fr-fic fr-dib">Step 2: Fill up the necessary information &amp; click &quot; Locate My Gift&quot;.&#xA0;<ul><li>Order ID starts with a # followed by six numerical numbers. Ex.#123456&#xA0;</li><li>The Order ID is not the same as the receipt number.&#xA0;</li><li>If you cannot locate the order ID, please chat with us with your friend&apos;s email address or phone number, and we will be happy to share the order ID.&#xA0;</li><li>The gifter&apos;s contact information must be registered in our system to trace an order number based on the contact number<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.</li></ul><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-21_at_6.07.53_PM-890517c2-56fd-4174-a608-5df1949a44de.png" style="width: 540px;" class="fr-fic fr-dib">Step 3: Select the item that you wish to return.<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.39.31_PM-ae8cc826-949e-45b2-87c0-eed89b8e8f19.png" style="width: 435px;" class="fr-fic fr-dib">Step 4: Select the reason for the return &amp; upload an image of the item.&#xA0;<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.40.43_PM-949ff735-9ca6-42d8-a5ac-da7eb44aea0d.png" style="width: 435px;" class="fr-fic fr-dib">Step 5: Select either one of the following options<ol><li>Return by Store Credits - &#xA0;Return the item to any of our Physical Stores</li><li>Return for store Credits - Mail the item back to our Warehouse</li><li>Return for Store Credits - Drop-off at JEM Self-Service Return Kiosk&#xA0;</li></ol><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-09-18_at_5.50.10_PM-915be37e-41f4-4c14-85ef-5deecfb244c5.png" style="width: 435px;" class="fr-fic fr-dib">Step 6: An RMA number will be generated for your request.&#xA0;We will review your request within the next two business days, and an approved email will be shared with you!Step 7: After your return is approved, drop off the item using your preferred method.&#xA0;Upon receiving it in our office, we will issue store credits to your account.<div class="note-callout">All returns will be processed within 14 business days from the date of drop off, excluding weekends and public holidays. Urgent requests will not be entertained. We seek your patience and understanding.</div> &#xA0; &#xA0;

How do I return a gift?

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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[UPDATED] Replacements for fine jewellery

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Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

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How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

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[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

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Tell me more about Self-Collection terms and conditions.

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Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

Points & Redemption

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Tell me more about ShopBack Pay.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Is there gift wrap available?

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will restocks come in?

How do I check if a product is available in-stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

Tips and Tricks!