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Crystal Club

Jewellery Care

 Shipping & Delivery

By Invite Only

Shipping, delivery, after sales services, and answers to all the questions you could have. Help centre, frequently asked questions, and tips & tricks!

By Invite Only Help Centre

Hi there!

Here is some information for you on our order processing and shipment. 

Ninjavan (Local delivery): 
2-4 business days 

Self-collection (Bugis, NEX or JEM): 
After 4 business days 

If you have opted for self-collection, please visit the store only after you have received confirmation via email that your order is “ Ready for Collection”. 

Please note that we do not process orders on weekends and public holidays. 

Intending to ship to other countries?  
We ship internationally! Find out more here. 

Still, need help with your order status? Here are some quick links: 

Where is my order?
Is my item ready for collection?
If you have other questions, reply to this message or send an email to us at hello@byinviteonly.shop with your inquiry, and we’ll get back to you as soon as we can. 

Happy shopping!

How long does it take for my item to arrive? 

Hi there!

Looking for more information about our membership program? Here are some quick links: 

What is Crystal Club membership? sign up here
I have made a purchase before but I can't log in! 
How do I redeem a Crystal Club gift?
How do I find my Crystal Club voucher code?

Still need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can.

Happy shopping!

I have issues with my Crystal Club account!

Crystal Club Gifts redemptions are available online & in stores!

Here are the steps to redeem them online. 

1. Login to Crystal Club 
2. Under 'Your Rewards', you may redeem the gift of your choice. 
3. Click 'Get Reward' , then click Yes
4. A voucher code will be generated in the yellow box
5. Add the selected reward to your cart
6. Input the voucher code at checkout
7. Click 'Apply' to validate the voucher code

All crystal club gift redemption is available for delivery and self-collection. 

To learn more about the redemptions of our tote bags, click here.

If you lost the voucher, click here to learn how to retrieve it. 

Note: Only ONE discount type can be applied per order if you want to redeem the gift during our sale period. Please make a separate order on it. 

Or, if you would like to know more about our membership rewards, click here.

How can I redeem Crystal Club gifts? 

Hi there!

Looking for more information about payment methods? Here are some quick links: 

How do I redeem a Crystal Club gift?
How do I find my Crystal Club voucher code?
My card keeps getting rejected.
Can I use multiple discount codes?
My discount voucher is invalid. Help!
Using store credits online and in-stores

Still need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can. 

Happy shopping!

I'm having trouble with a code/payment method.

Hi there!

Looking for more information about our products? Here are some quick links: 

Product care
In-store stock availability
Will certain items be restocked?
Can I shower with my jewellery?
Still need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can. 

Happy shopping!

I have questions on jewellery care and restocks.

Save the date for June 16th-17th, 2023! 
Our Warehouse Sample Sale is coming with incredible deals on overstocked items and imperfect pieces. 

Each ticket is only $10 which includes entry and a $10 voucher* towards your purchase. Each ticket is valid for 1 pax only. No re-entry is allowed. Further terms and conditions apply. 

* The voucher can only be utilised in Warehouse Sample Sale. 

Event details: 

1) Crystal Club Member Priority Slot
Date: Friday, 16 June 2023 
Time: 5pm to 8 pm

2) General Time Slots
Date: Saturday, 17 June 2023
Time: 10am to 12pm, 12.30pm to 2.30pm, 3pm to 5pm

Location: 1093 Lower Delta Road, #05-13 S169204

Purchase your ticket here. 
------------------------------------------
Frequent questions! 

1. What are the payment modes available? 
We only accept Paynow and cash. 

2. What are the items on sale? 
All product categories are on sale. 

3. Will I be able to apply any discounts on the tickets? 
No. Discounts are not valid on this purchase. 

Kindly note that Buy Now Pay Later payment mode will not be applicable with the purchase of this ticket. 

4. What time should I arrive for my time slot? 
You may arrive anytime within your time slot. However, entry will be closed 15min before the end of your timeslot. 

5. What should I bring to the event? 
Please present your Order ID and confirmation email on the day of the event, as they will serve as your entry ticket, along with a bag for your purchases!

6. Will there be any replenishment of items throughout the day? 
Yes, we will constantly add new designs for the different time slots. 

7. Can I cancel my ticket? 
No. Once purchased, tickets are not refundable. However, it is possible to transfer ownership to another individual should you be unable to attend the event. To learn more click here. 

8. Will the items purchased at the event receive any warranty? 
No. All items purchased in the Warehouse sale are not valid for return, repair, replacement and exchange. Kindly ensure that all of the items purchased are to your preference. 

To find out more about the event click here.

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