I can't login to my Crystal Club Account!
I have questions on product care & restocks
I need help on my Crystal Club Membership!
How long does it take for my item to arrive?
I have issues with my credit card/discount code.
Get more information
Events & Promotions
All you need to know about our latest notices, and upcoming and ongoing promotions!
After Sales Services
[Updated on 30 October 2023] All you need to know about our return, exchange, repairs, replacement and cancellation policies.
Shipping & Delivery
All you need to know about shipping and delivery.
Orders & Fulfilment
Learn more about what happens to your order once you've made it.
Self-Collection
Learn more about picking your order up in-store.
Jewellery Care
Learn more about caring for your By Invite Only babies!
Sensitive Skin
Don't know if you've got sensitive skin? Find all about it here!
Crystal Club
Everything you need to know about Crystal Club – By Invite Only's customer rewards program!
Fine Jewellery · gldsmth
Everything you need to know about our capsule collection, gldsmth!
Payment Methods
Learn more about payment methods, currencies, and cancelled orders.
Store Credits
Learn more about Crystal Club rewards and store credits.
Gift Cards & Gifting
Learn more about our gifting and gift card options.
Get support
- Contact usNeed help? Drop us an email and we'll get back to you within 2 business days.
- Chat with usStill stuck? Speak to one of our team members for assistance!
- Call usDrop us a call, text or Whatsapp at:
- By Invite Only Customer Service: +65 9873 3729