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Crystal Club Membership

Jewellery Care

Shipping & Delivery

By Invite Only

Shipping, delivery, after sales services, and answers to all the questions you could have. Help centre, frequently asked questions, and tips & tricks!

By Invite Only Help Centre

Hi there!

Here is some information for you on our order processing and shipment. 

Ninjavan (Local delivery): 
2-4 business days 

Self-collection (Bugis, NEX or JEM): 
After 4 business days 

If you have opted for self-collection, please visit the store only after you have received confirmation via email that your order is “ Ready for Collection”. 

Please note that we do not process orders on weekends and public holidays. 

Intending to ship to other countries?  
We ship internationally! Find out more here. 

Still, need help with your order status? Here are some quick links: 

Where is my order?
Is my item ready for collection?
If you have other questions, reply to this message or send an email to us at hello@byinviteonly.shop with your inquiry, and we’ll get back to you as soon as we can. 

Happy shopping!

How long does it take for my item to arrive? 

Hi there!

Looking for more information about our products? Here are some quick links: 

Product care
In-store stock availability
Will certain items be restocked?
Can I shower with my jewellery?
Still need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can. 

Happy shopping!

I have questions on jewellery care and restocks.

Hi there!

Looking for more information about our membership program? Here are some quick links: 

What is Crystal Club membership? sign up here
I have created an account in-store but I can't log in. Help! 
How do I redeem a Crystal Club gift?
How do I find my Crystal Club voucher code?

Still, need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can.

Happy shopping!

I have issues with my Crystal Club account!

Crystal Club Gifts redemptions are online exclusive!

Here are the steps to redeem them. 

1. Login to Crystal Club 
2. Under 'Your Rewards', you may redeem the gift of your choice. 
3. Click 'Get Reward' , then click Yes
4. A voucher code will be generated in the yellow box
5. Add the selected reward to your cart
6. Input the voucher code at checkout
7. Click 'Apply' to validate the voucher code

If you lost the voucher, click here to learn how to retrieve it. 

Note that only ONE discount code can be applied in per order. 

Or, if you would like to know more about our membership rewards, click here.

How can I redeem Crystal Club gifts? 

Hi there!

Looking for more information about payment methods? Here are some quick links: 

How do I redeem a Crystal Club gift?
How do I find my Crystal Club voucher code?
My card keeps getting rejected.
Can I use multiple discount codes?
My discount voucher is invalid. Help!
Using store credits online and in-stores

Still need help? Reply to this message or send an email to hello@byinviteonly.shop with your inquiry and we’ll get back to you as soon as we can. 

Happy shopping!

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