By Invite Only Help Centre

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All you need to know about our latest notices, and upcoming and ongoing promotions!

[Updated on 30 October 2023] All you need to know about our return, exchange, repairs, replacement and cancellation policies.

All you need to know about shipping and delivery.

Learn more about what happens to your order once you've made it.

Learn more about picking your order up in-store.

Learn more about caring for your By Invite Only babies!

Don't know if you've got sensitive skin? Find all about it here!

Everything you need to know about Crystal Club – By Invite Only's customer rewards program!

Everything you need to know about our capsule collection, gldsmth!

Learn more about payment methods, currencies, and cancelled orders.

Learn more about Crystal Club rewards and store credits.

Learn more about our gifting and gift card options.

Learn more about getting discounts and using them on your next order.

Tips on everything – from measuring your ring size to checking our in-store stock availability!