<h3 id="replacement-terms-and-conditions">Replacement Terms and Conditions</h3><ol><li style="font-size: 14px; color: rgb(70, 70, 70);">Valid By Invite Only Order ID or receipt is required for any replacement request. </li><li style="font-size: 14px; color: rgb(70, 70, 70);">Purchased items can only be replaced once.</li><li style="font-size: 14px; color: rgb(70, 70, 70);">Replaced items will not be valid for any further exchanges or returns.&#xA0;</li><li style="font-size: 14px; color: rgb(70, 70, 70);">Replacement services will not be eligible for designs available at our clearance sample sales or warehouse sales.<ol style="color: initial; font-size: initial;"><li style="color: rgb(70, 70, 70); font-size: 14px;">By Invite Only covers shipping replacement costs, however, customers outside Singapore are responsible for all shipment duties and taxes.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">If the customer refuses a replacement delivery due to duties and taxes, the brand is not responsible for any additional delivery costs.&#xA0;</li></ol></li><li style="color: rgb(70, 70, 70); font-size: 14px;">Replacement will be issued if the product fits our <a class="fr-strong" href="https://faq.byinviteonly.shop/en-US/define-product-damages-13865" rel="noopener noreferrer" target="_blank">admissible damages</a>.&#xA0;</li><li style="color: rgb(70, 70, 70); font-size: 14px;">All of our products are carefully handcrafted, hence slight variance is inevitable. &#xA0;</li></ol><div class="warning-callout">Due to the handmade nature of our jewellery, please expect slight variations in shape, size, mould and colour of your piece. Images uploaded on our website are for illustrative purposes and may not showcase unique variations in each jewellery. These differences are not flaws but rather a testament to the individuality and uniqueness of handmade craftsmanship. Your piece will be distinctively yours, ensuring that no two items are exactly alike which adds to the charm and value of our jewellery &#x2764;&#xFE0E;</div>Scroll down&#xA0;to learn more about the online &amp; in-store replacement process.&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/gldsmth-59823" rel="noopener noreferrer" target="_blank">Click here</a> if you have purchased our <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">fine jewellery (Gldmsth)</a> instead.&#xA0;<div class="hd--html"><hr></div><h3 id="replacement-validity">Replacement Validity</h3><ul><li style="color: rgb(70, 70, 70);">Your item is damaged and/or broken</li><li style="color: rgb(70, 70, 70);">You have received the wrong item</li></ul><div>By Invite Only&apos;s warranty covers a timeframe of&#xA0;30 days from date of purchase. This is inclusive of weekends and public holidays. This warranty does not cover damage caused by wear and tear, and does not cover lost items. Examples of Admissible Damages:</div><ol><li style="color: rgb(70, 70, 70);">Jewellery items received with their clasps, jump rings, pendants, or chains disconnected.</li><li style="color: rgb(70, 70, 70);">Jewellery item received with its pendant broken into pieces.</li><li style="color: rgb(70, 70, 70);">Jewellery items received with discolouration before wear.</li><li style="color: rgb(70, 70, 70);">Online purchases with the following issues:<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Earrings or necklace pendants detached upon arrival.</li><li style="color: rgb(70, 70, 70);">Earrings or necklace ear post detached upon arrival.&#xA0;</li><li style="color: rgb(70, 70, 70);">Jewellery care product seals are open upon arrival. </li></ul></li></ol><div id="isPasted"><div class="warning-callout">If customers have purchased at any of our <a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank">physical stores</a> in Singapore or pop-up events. Earring post, necklace pendant, or ring pendant detached/bent upon arriving home or back in the home country is not considered as admissible damages. &#xA0;Customers are responsible for checking any products purchased at the store before completing their payment</div> Examples of Inadmissible Damages:</div><ol><li style="color: rgb(70, 70, 70); font-size: 14px;">Gemstones with natural inclusions (e.g. black carbon dots or flecks natural to the stone&apos;s characteristics), uneven colour distribution compared to the image on the product page, fissures and internal fractures</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot).</li><li style="font-size: 14px;">Jewellery damaged by accidental handling or due to &quot;hands-on&quot; activities, resulting in stones being lost.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(70, 70, 70); font-size: 14px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Jewellery damaged due to negligence (such as exposure to acid, alcohol wipes or non-jewellery-friendly products). Click&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-take-care-of-my-jewellery-13887" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">here</a><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to find out more about our jewellery care.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery damaged due to wear and tear. This includes but is not limited to:<ol style="color: initial; font-size: initial;"><li style="color: rgb(70, 70, 70); font-size: 14px;">Scratches</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Deformities on the shape of huggies/rings</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Deformities on earring posts</li></ol></li><li style="color: rgb(70, 70, 70); font-size: 14px;">Loose huggies clasps.</li><li style="font-size: 14px;">Earring post that are slightly bent during transit</li></ol><hr><h3 id="isPasted">Replacement Process</h3>Singapore Residents:&#xA0;Delivery/purchases for customers that reside in Singapore will qualify for the following replacement process.<ul><li style="font-size: 14px; color: rgb(70, 70, 70);">Replacements are available online and in stores.&#xA0;</li></ul>In-store replacements:<ul><li style="color: rgb(70, 70, 70);">All replacements will be assisted based on By Invite Only Order ID.&#xA0;</li><li style="color: rgb(70, 70, 70);">All in-store replacements are dependent on the selected&#xA0;<a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871">item&apos;s in-store stock availability</a>.<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Learn <a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871" rel="noopener noreferrer" target="_blank">how to check an item&apos;s in-store stock availability</a>.</li><li style="color: rgb(70, 70, 70);">If the selected item is not available in-store, please head over to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</li></ul></li></ul>Online Replacements:<ul><li style="color: rgb(70, 70, 70);">All online replacements depend&#xA0;on the selected item&apos;s stock availability when the customer service team reviews the request.&#xA0;</li><li style="color: rgb(70, 70, 70);">The new item will be shipped to your registered address. Online requests cannot be completed via our retail stores, even if you go down to drop the item off. The product will be reserved from our warehouse inventory if you&apos;ve made a request online.</li><li style="color: rgb(70, 70, 70);">All online replacement requests will require the customer to drop off the defective item via a return envelope provided by By Invite Only or a store nearest to you. &#xA0;</li><li style="color: rgb(70, 70, 70);">The Customer Service team will update the replacement approval status via email registered with the order.&#xA0;</li><li style="color: rgb(70, 70, 70);">Please note that we will take 2 business days to respond to your request.&#xA0;</li><li style="color: rgb(70, 70, 70);">To submit your online replacement, please click <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;</li></ul> International/Tourist:&#xA0;Customers not residing in Singapore will qualify for the following replacement process<ol style="line-height: 1;"><li style="color: rgb(70, 70, 70);">Kindly submit your replacement request via our portal<a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">&#xA0;here.</a>&#xA0;</li><li style="color: rgb(70, 70, 70);">Replacement will be valid upon item evaluation via email. Product validity will be based on our <a href="https://faq.byinviteonly.shop/en-US/340194-5b397aed5a0e4a9ca55e3cc217d66bca" rel="noopener noreferrer" target="_blank">terms and conditions.&#xA0;</a></li><li style="color: rgb(70, 70, 70);">The customer will bear any duties and taxes as its value varies depending on each country.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">If the customer rejects any replacement delivery due to duties and taxes, the customer will bear a re-delivery cost.</li></ul></li></ol>

[UPDATED]Tell me more about your Replacement Terms and Conditions.

Please proceed to our After Sales Service Centre to request for a replacement!

<h5 id="isPasted">In-store Replacements</h5><ul><li>All replacements will be assisted based on By Invite Only Order ID.&#xA0;</li><li>All in-store replacements are dependent on the selected&#xA0;<a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871">item&apos;s in-store stock availability</a>.<ul><li>Learn <a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871" rel="noopener noreferrer" target="_blank">how to check an item&apos;s in-store stock availability</a>.</li></ul></li><li>If the selected item is unavailable in-store, please head to our <a href="https://www.byinviteonly.shop/pages/after-sales-service-centre"></a><a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>.</li></ul>If you are heading down to the store, please have your order ID ready for our team to assist you.&#xA0;<hr><h5 id> </h5><h5 id="online-replacements">Online Replacements</h5><ul><li>All online replacements depend&#xA0;on the selected item&apos;s stock availability when the customer service team reviews the request.&#xA0;</li><li>The new item will be shipped to your registered address. Online requests cannot be completed via our retail stores, even if you go down to drop the item off. The article will be reserved from our warehouse inventory if you&apos;ve made a request online.</li><li>All online replacement requests will require the customer to drop off the defective item via a return envelope provided by By Invite Only.&#xA0;</li><li>The Customer Service team will update the replacement approval status via email registered with the order.&#xA0;</li><li>Please note that we will take 2 business days to respond to your request.&#xA0;</li></ul><h5 id="isPasted"> </h5>If you are not residing in Singapore, please follow the following replacement process:&#xA0;<ol><li>Kindly submit your replacement request via our portal <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">here.</a>&#xA0;</li><li>Replacement will be valid upon item evaluation via email. Product validity will be based on our terms and conditions.&#xA0;</li><li>The customer will bear any duties and taxes as its values depending on each country.&#xA0;<ul><li>If the customer rejects any replacement delivery due to duties an taxes, the customer will bear a re-delivery cost.&#xA0;</li></ul></li></ol> <h5 id="isPasted">To make a replacement request online, please proceed to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: transparent; user-select: auto;" target="_blank">Self-Service Centre</a>.</h5><hr>Here are some common scenarios that invalidate a replacement:<h5 id="-1"> </h5><h5 id="replacement-unavailable">Replacement unavailable:</h5>In the event that the design is unavailable for replacement, we will refund the amount paid for this item in store credits based on the amount received. Store credits are valid for 12 months from the date of issue.<h5 id="-2"> </h5><h5 id="replacement-of-gemstone-products">Replacement of gemstone products</h5>Requests regarding products with gemstones will be processed as a return for store credits instead of a 1-to-1 replacement.We use natural gemstones and freshwater pearls in our jewellery. Each gemstone and pearl is unique and has its own character. Natural inclusions (e.g. black carbon dots), uneven colour distribution, fissures and internal fractures will not be considered defects. Learn more about our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-replacement-terms-and-conditions-13935" rel="noopener noreferrer" target="_blank">replacement terms and conditions</a>.

How do I request for a replacement?

Learn more about admissible and inadmissible product damages.

<h3 id="isPasted">Admissible Damages:</h3><ol><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery items received with their clasps, jump rings, pendants, or chains disconnected.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery item received with its pendant broken into pieces.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery items received with discolouration before wear.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Online purchases with the following issues:<ul style="color: initial; font-size: initial;"><li style="color: rgb(70, 70, 70); font-size: 14px;">Earrings or necklace pendants detached upon arrival.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Earrings or necklace ear post detached upon arrival.&#xA0;</li></ul></li></ol><h3 id="suppose-customers-have-purchased-at-any-of-ourphysical-stores-in-singapore-or-pop-up-events-earring-post-necklace-pendant-or-ring-pendant-detached--bent-upon-arriving-home-or-back-in-the-home-country-is-not-considered-as-admissible-damagescustomers-are-responsible-for-checking-any-products-purchased-at-the-store-before-completing-their-paymentinadmissible-damages"><div class="warning-callout">Suppose customers have purchased at any of our&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank">physical stores</a> in Singapore or pop-up events. Earring post, necklace pendant, or ring pendant detached / bent upon arriving home or back in the home country is not considered as admissible damages. Customers are responsible for checking any products purchased at the store before completing their payment.</div> &#xA0; Inadmissible Damages:</h3><ol><li style="color: rgb(70, 70, 70); font-size: 14px;">Gemstones with natural inclusions (e.g. black carbon dots or flecks natural to the stone&apos;s characteristics), uneven colour distribution compared to the image on the product page, fissures and internal fractures</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot).</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery damaged by accidental handling or due to &quot;hands-on&quot; activities, resulting in stones being lost.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.</li><li style="font-family: Arial, Helvetica, sans-serif; color: rgb(70, 70, 70); font-size: 14px;"><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Jewellery damaged due to negligence (such as exposure to acid, alcohol wipes or non-jewellery-friendly products). Click&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-take-care-of-my-jewellery-13887" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 123, 255); text-decoration: none !important; background-color: rgb(255, 255, 255); user-select: auto; font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">here</a><span style="font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to find out more about our jewellery care.</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Jewellery damaged due to wear and tear. This includes but is not limited to:<ol style="color: initial; font-size: initial;"><li style="color: rgb(70, 70, 70); font-size: 14px;">Scratches</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Deformities on the shape of huggies/rings</li><li style="color: rgb(70, 70, 70); font-size: 14px;">Deformities on earring posts</li></ol></li><li style="color: rgb(70, 70, 70); font-size: 14px;">Loose huggies clasps.</li><li style="font-size: 14px; color: rgb(70, 70, 70);">Earring post that are slightly bent during transit</li></ol><div class="warning-callout">For earrings with posts, we take extra care in packing your items safely for shipping. However, in the unlikely event you receive a pair of earrings that have a slight bend to the posts but are still intact, rest assured they are not damaged. &#xA0; We intend for our earring posts to be slightly malleable due to the type of metal used and you may gently push the posts back to its original position by hand. This design choice ensures that the posts are not overly brittle, as more rigid materials have a higher likelihood of breaking.</div>

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