<h3 id="isPasted">Yes, you can! We offer free repairs on By Invite Only jewellery covered under our 30-day warranty period.</h3>&#xA0;Learn more about our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-repair-terms-and-conditions-13934" rel="noopener noreferrer" target="_blank">terms and conditions.</a>As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces.&#xA0;<hr>Services &amp; ChargesPlease note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices and feasibility might occur.<table id="isPasted"><thead><tr><th style="width: 44.6256%;">Repair Type</th><th style="width: 23.426%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 44.6256%; vertical-align: top;">Soldering of ear studs + light polishing</td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Fixing of broken chains + light polishing&#xA0;</td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + light polishing&#xA0; (Available if the customer has the stones) </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting of pearls <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(Available only if the customer has the pearls)&#xA0; </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting cubic zirconia stones + light polishing </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table>

Can I get my item repaired?

You may request for a repair online or in-stores!

<h5 id="for-repair-requests-please-proceed-to-our-repairs-centre">For repair requests, please proceed to our <a href="https://www.byinviteonly.shop/pages/repairs-centre">Repairs Centre</a>.</h5>Alternatively, you may drop by our physical stores. We highly encourage enquiring about your repair before heading down to our stores as some items may be irreparable. If you need further assistance, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a>.Repairs will take 4-6&#xA0;weeks&#xA0;(excluding weekends and public holidays) from the date we receive payment for repair works, as we engage specialised crafters to tend to your request.

How do I get my item sent in for repair?

Repairs on products covered by warranty will not incur any cost.

<h5 id="all-repairs-past-the-warranty-period-will-incur-arepair-charge-that-will-cover-crafter-charges-please-note-that-discounts-are-not-applicable-to-repair-fees">All repairs past the warranty period will incur a<a href="https://faq.byinviteonly.shop/en-US/how-much-do-repairs-cost-13899" rel="noopener noreferrer" target="_blank">&#xA0;repair charge</a> that will cover crafter charges. Please note that discounts are not applicable to repair fees.</h5>Repairs within warranty will be charged if the item is damaged due to one of the followings:<ol><li>Jewellery crushed or trampled by a heavy object ( such as a car, trolley, or by foot)&#xA0;</li><li>Jewellery damaged by accidental handling.&#xA0;</li><li>Jewellery damaged due to negligence ( such as exposure to acid, alcohol wipes or non-jewellery-friendly products). Click <a href="https://faq.byinviteonly.shop/en-US/how-do-i-take-care-of-my-jewellery-13887" rel="noopener noreferrer" target="_blank">here</a> to find out more about our jewellery care.&#xA0;</li><li id="isPasted">Jewellery damaged due to wear and tear.</li><li id="isPasted">This includes but is not limited to the following:<ul><li id="isPasted">Scatches</li><li id="isPasted">Deformities in the shape of Huggies&#xA0;</li><li id="isPasted">Deformities on the earring post</li></ul></li><li id="isPasted">Loose Huggies clasps. Click <a href="https://faq.byinviteonly.shop/en-US/how-do-i-adjust-a-huggies-loose-clasp-112999" rel="noopener noreferrer" target="_blank">here</a> to find out more about our Huggies hack.&#xA0;</li></ol>There will be no administrative charges for repairs.&#xA0;Repairs will take&#xA0;4-6 weeks <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(excluding weekends and public holidays) from the date we receive payment for the repair works as we employ specialised crafters to tend to your request.

Do I need to pay to get my item repaired?

<h5 id="jewellery-items-covered-by-warranty-are-repaired-free-of-charge">Jewellery items covered by warranty are repaired free of charge.</h5>By Invite Only&apos;s warranty covers a timeframe of 30 days from the date of purchase. This is inclusive of weekends and public holidays.<h5 id="jewellery-items-no-longer-covered-by-warranty-will-incur-the-following-charges-if-a-repair-is-requested">Jewellery items no longer covered by warranty will incur the following charges if a repair is requested:</h5><table id="isPasted"><thead><tr><th style="width: 45.8443%;">Repair Type</th><th style="width: 22.064%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 45.8443%; vertical-align: top;">Soldering of ear studs + light polishing&#xA0;&#xA0;</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Fixing of broken chains + light polishing&#xA0;</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + light polishing&#xA0; (Available if the customer has the stones)</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting of pearls (Available only if the customer has the pearls)&#xA0;</td><td style="width: 22.064%; vertical-align: top;">S$30 </td><td style="width: 31.8642%; vertical-align: top;">S$30 </td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting cubic zirconia stones + light polishing&#xA0; </td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table> Please note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices and repair feasibility might occur.&#xA0;Discount codes are not applicable to repair fees.If your item is part of our fine (gldsmth) or demi-fine collection, kindly email our friendly customer service team at hello@byinviteonly.shop for assistance.

How much do repairs cost?

Repair Terms and Conditions<ol><li id="isPasted">Repairs on jewellery no longer covered by its warranty period will be chargeable.<ul><li id="isPasted">By Invite Only&apos;s warranty covers a timeframe of 30 days from the date of purchase. This is inclusive of weekends and public holidays.&#xA0;</li><li id="isPasted">By Invite Only&apos;s warranty cover damages on jewellery due to manufacturing issues only.&#xA0;</li><li id="isPasted">Learn more about our repair services for <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-the-repairs-for-fine-jewellery-13929" rel="noopener noreferrer" target="_blank">fine jewellery (gldsmth)</a></li></ul></li><li id="isPasted">Repairs will take 4 to 6 weeks <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(excluding weekends and public holidays)&#xA0;from the date payment for repair works has been received.&#xA0;<ul><li id="isPasted">We may need to employ specialised crafters to tend to your request.</li></ul></li><li>Repair services are applicable exclusively to jewellery purchased from By Invite Only.&#xA0;<ul><li>All repair requests must be associated with an Order ID to be verified.</li></ul></li><li>Repairs within warranty will be chargeable if the item is damaged due to one but not limited to:<ul><li id="isPasted" style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot)&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged by accidental handling.&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to negligence (<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">such as exposure to acid, alcohol wipes or non-jewellery-friendly products)</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to wear and tear.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin-block-end: 8px;">This includes but is not limited to the following:<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; font-size: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Scatches</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities in the shape of Huggies&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities on the earring post</li></ul></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1; margin-block-end: 8px;">Loose Huggies clasps.&#xA0;</li></ul></li><li>Sample sale and Past Season Sale items are considered Final Sales and, therefore, not eligible for repair services.</li><li>Discount codes cannot be utilised on repair fees as your item will be sent to a specialised crafter.&#xA0;</li><li>Should the customer fail to provide any response or update within 2 months from the date of drop off, the company resumes ownership of the item(s) and reserves the right of disposal.</li><li>Similar to self-collection orders, all repair requests or repaired items that have been sent down to our outlet for collection will be kept in the store for 1 month. The company resumes ownership of the item(s) and reserves the disposal right.&#xA0;</li></ol><div class="note-callout">Note that By Invite Only reserves the right to reject any invalid request.</div>&#xA0;<hr> Repair ChargesPlease note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices might occur.&#xA0;<table id="isPasted"><thead><tr><th style="width: 44.6532%;">Repair Type</th><th style="width: 23.4104%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 44.6532%; vertical-align: top;">Soldering of ear studs + light polishing&#xA0;</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Fixing of broken chains + light polishing&#xA0;</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + light polishing&#xA0; (Available if the customer has the stones)</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting of pearls (Available if the customer has the pearls)&#xA0;</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting cubic zirconia stones + light polishing&#xA0; (Not available for jewellery with pearls)</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table>

Tell me more about your Repair Terms and Conditions.

Verdigris is often caused by the presence of moisture, makeup, and other contaminants.

Verdigris is the green gunk that often appears on clasps and posts. It is often caused by the presence of moisture, makeup, and other contaminants.Verdigris can also be transferred from one jewellery to another. Hence, it is highly recommended to keep contaminated jewellery away from the others.<h5 id="to-clean-your-jewellery">To clean your jewellery:</h5><ol><li>Apply a small amount of unscented soap onto a toothbrush</li><li>Gently brush over the affected areas</li></ol><h5 id="to-prevent-verdigris">To prevent Verdigris:</h5><ul><li>Refrain from wearing jewellery to shower.</li><li>Refrain from wearing jewellery on a hot, humid day.</li></ul>

My jewellery is turning green. Help!

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

Jewellery Care

Shipping & Delivery

Crystal Club

By Invite Only

Learn all about repairs and how to request for one.

Repairs

After Sales Services

Crystal Club Rewards

[PROMO] Grab PayLater for in-store Purchases

[NOTICE] Pricing changes due to material cost.

Return, Repair, and Replacement

[PROMO] 9.9 Sale - Buy One Get One 30% Off Necklaces and Earrings

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

What happens when I make an order?

Can I update my order?

Can I combine my orders?

Can I cancel my order?

How do I know if my order is processed?

How do I check my past orders?

Where do I go to make an in-store purchase?

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item. Help!

Points & Redemption

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Is there gift wrap available?

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!