<h3 id="isPasted">Yes, you can! We offer free repairs on By Invite Only jewellery covered under our 30-day warranty period.</h3>&#xA0;Learn more about our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-repair-terms-and-conditions-13934" rel="noopener noreferrer" target="_blank">terms and conditions.</a>As with dainty and hand-crafted jewellery, we understand that from time to time, accidents do happen and you may need repair for your pieces.&#xA0;<hr>Services &amp; ChargesPlease note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices and feasibility might occur.<table id="isPasted"><thead><tr><th style="width: 44.6256%;">Repair Type</th><th style="width: 23.426%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 44.6256%; vertical-align: top;">Soldering of ear studs + re-plating</td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Fixing of broken chains + re-plating</td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + re-plating (Available if the customer has the stones) </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting of pearls <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(Available only if the customer has the pearls)&#xA0; </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6256%; vertical-align: top;">Resetting cubic zirconia stones + re-plating </td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td>Cleaning / polishing / re-plating (Not available for jewellery with pearls)</td><td style="width: 23.426%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table>

Can I get my item repaired?

You may request for a repair online or in-stores!

<h5 id="for-repair-requests-please-proceed-to-our-repairs-centre">For repair requests, please proceed to our <a href="https://www.byinviteonly.shop/pages/repairs-centre">Repairs Centre</a>.</h5>Alternatively, you may drop by our physical stores. We highly encourage enquiring about your repair before heading down to our stores as some items may be irreparable. If you need further assistance, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a>.Repairs will take 6&#xA0;to 8 weeks&#xA0;(excluding weekends and public holidays) from the date your item is received, as we may need to employ specialised crafters to tend to your request.

How do I get my item sent in for repair?

Repairs on products covered by warranty will not incur any cost.

<h5 id="all-repairs-past-the-warranty-period-will-incur-arepair-charge-that-will-cover-crafter-charges-please-note-that-discounts-are-not-applicable-to-repair-fees">All repairs past the warranty period will incur a<a href="https://faq.byinviteonly.shop/en-US/how-much-do-repairs-cost-13899" rel="noopener noreferrer" target="_blank">&#xA0;repair charge</a> that will cover crafter charges. Please note that discounts are not applicable to repair fees.</h5>Repairs within warranty will be charged if the item is damaged due to one of the followings:<ol><li>Jewellery crushed or trampled by a heavy object ( such as a car, trolley, or by foot)&#xA0;</li><li>Jewellery damaged by accidental handling.&#xA0;</li><li>Jewellery damaged due to negligence ( such as exposure to acid, alcohol wipes or non-jewellery-friendly products). Click <a href="https://faq.byinviteonly.shop/en-US/how-do-i-take-care-of-my-jewellery-13887" rel="noopener noreferrer" target="_blank">here</a> to find out more about our jewellery care.&#xA0;</li><li id="isPasted">Jewellery damaged due to wear and tear.</li><li id="isPasted">This includes but is not limited to the following:<ul><li id="isPasted">Scatches</li><li id="isPasted">Deformities in the shape of Huggies&#xA0;</li><li id="isPasted">Deformities on the earring post</li></ul></li><li id="isPasted">Loose Huggies clasps. Click <a href="https://faq.byinviteonly.shop/en-US/how-do-i-adjust-a-huggies-loose-clasp-112999" rel="noopener noreferrer" target="_blank">here</a> to find out more about our Huggies hack.&#xA0;</li></ol>There will be no administrative charges for repairs.&#xA0;Repairs will take 6&#xA0;to 8 weeks <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(excluding weekends and public holidays) from the date your item is received as we may need to employ specialised crafters to tend to your request.

Do I need to pay to get my item repaired?

<h5 id="jewellery-items-covered-by-warranty-are-repaired-free-of-charge">Jewellery items covered by warranty are repaired free of charge.</h5>By Invite Only&apos;s warranty covers a timeframe of 30 days from the date of purchase. This is inclusive of weekends and public holidays.<h5 id="jewellery-items-no-longer-covered-by-warranty-will-incur-the-following-charges-if-a-repair-is-requested">Jewellery items no longer covered by warranty will incur the following charges if a repair is requested:</h5><table id="isPasted"><thead><tr><th style="width: 45.8443%;">Repair Type</th><th style="width: 22.064%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 45.8443%; vertical-align: top;">Soldering of ear studs + re-plating&#xA0;(non- vermeil)&#xA0;</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Fixing of broken chains + re-plating (non-vermeil)</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + re-plating (non- vermeil)&#xA0; (Available if the customer has the stones)</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting of pearls (Available only if the customer has the pearls)&#xA0;</td><td style="width: 22.064%; vertical-align: top;">S$30 </td><td style="width: 31.8642%; vertical-align: top;">S$30 </td></tr><tr><td style="width: 45.8443%; vertical-align: top;">Resetting cubic zirconia stones + re-plating (non-vermeil)&#xA0; </td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 45.8443%;">Cleaning / polishing / re-plating (non-vermeil)&#xA0; (Not available for jewellery with pearls)</td><td style="width: 22.064%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table>Please note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices and repair feasibility might occur.&#xA0;Discount codes are not applicable to repair fees.If your item is part of our fine (gldsmth) or demi-fine collection, kindly email our friendly customer service team at hello@byinviteonly.shop for assistance.

How much do repairs cost?

Repair Terms and Conditions<ol><li id="isPasted">Repairs on jewellery no longer covered by its warranty period will be chargeable.<ul><li id="isPasted">By Invite Only&apos;s warranty covers a timeframe of 30 days from the date of purchase. This is inclusive of weekends and public holidays.&#xA0;</li><li id="isPasted">By Invite Only&apos;s warranty cover damages on jewellery due to manufacturing issues only.&#xA0;</li><li id="isPasted">Learn more about our repair services for <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-the-repairs-for-fine-jewellery-13929" rel="noopener noreferrer" target="_blank">fine jewellery (gldsmth)</a></li></ul></li><li id="isPasted">Repairs will take 4 to 6 weeks <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">(excluding weekends and public holidays)&#xA0;from the date your item is received OR the date your item was dropped off at our stores.<ul><li id="isPasted">We may need to employ specialised crafters to tend to your request.</li></ul></li><li>Repair services are applicable exclusively to jewellery purchased from By Invite Only.&#xA0;<ul><li>All repair requests must be associated with an Order ID to be verified.</li></ul></li><li>Repairs within warranty will be chargeable if the item is damaged due to one but not limited to:<ul><li id="isPasted" style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery crushed or trampled by a heavy object ( such as a car, trolley, or by foot)&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged by accidental handling.&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to negligence ( <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">such as exposure to acid, alcohol wipes or non-jewellery-friendly products).&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to wear and tear.</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 24px; margin-block-end: 8px;">This includes but is not limited to the following:<ul style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; padding-inline-start: 32px; font-size: initial;"><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Scatches</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities in the shape of Huggies&#xA0;</li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities on the earring post</li></ul></li><li style="box-sizing: inherit; font-family: var(--ghc-primary-font-family),sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1; margin-block-end: 8px;">Loose Huggies clasps.&#xA0;</li></ul></li><li>Sample sale and Past Season Sale items are considered Final Sales and, therefore, not eligible for repair services.</li><li>Discount codes cannot be utilised on repair fees as your item will be sent to a specialised crafter.&#xA0;</li><li>Should the customer fail to provide any response or update within 2 months from the date of drop off, the company resumes ownership of the item(s) and reserves the right of disposal.</li><li>Similar to self-collection orders, all repair requests or repaired items that have been sent down to our outlet for collection will be kept in the store for 1 month. The company resumes ownership of the item(s) and reserves the disposal right.&#xA0;</li></ol><div class="note-callout">Note that By Invite Only reserves the right to reject any invalid request.</div>&#xA0;<hr> Repair ChargesPlease note that the prices stated are estimates only. Each repair request will be tailored on a case-by-case basis, and variations in prices might occur.&#xA0;<table id="isPasted"><thead><tr><th style="width: 44.6532%;">Repair Type</th><th style="width: 23.4104%;">925 Silver Jewellery</th><th style="width: 31.8642%;">Rose Gold &amp; Gold Jewellery</th></tr></thead><tbody><tr><td style="width: 44.6532%; vertical-align: top;">Soldering of ear studs + re-plating</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Fixing of broken chains + re-plating</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting gemstones, coloured cubic zirconia stones + re-plating (Available if the customer has the stones)</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting of pearls (Available if the customer has the pearls)&#xA0;</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%; vertical-align: top;">Resetting cubic zirconia stones + re-plating (Not available for jewellery with pearls)</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr><tr><td style="width: 44.6532%;">Cleaning / polishing / re-plating (Not available for jewellery with pearls)</td><td style="width: 23.4104%; vertical-align: top;">S$30</td><td style="width: 31.8642%; vertical-align: top;">S$30</td></tr></tbody></table>

Tell me more about your Repair Terms and Conditions.

Verdigris is often caused by the presence of moisture, makeup, and other contaminants.

Verdigris is the green gunk that often appears on clasps and posts. It is often caused by the presence of moisture, makeup, and other contaminants.Verdigris can also be transferred from one jewellery to another. Hence, it is highly recommended to keep contaminated jewellery away from the others.<h5 id="to-clean-your-jewellery">To clean your jewellery:</h5><ol><li>Apply a small amount of unscented soap onto a toothbrush</li><li>Gently brush over the affected areas</li></ol><h5 id="to-prevent-verdigris">To prevent Verdigris:</h5><ul><li>Refrain from wearing jewellery to shower.</li><li>Refrain from wearing jewellery on a hot, humid day.</li></ul>

My jewellery is turning green. Help!

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