How do I get my item sent in for repair?Updated a year ago

For repair requests, please proceed to our Repairs Centre.

Alternatively, you may drop by our physical stores. We highly encourage enquiring about your repair before heading down to our stores as some items may be irreparable. If you need further assistance, kindly email our friendly customer service team at [email protected].

Repairs will take 6 to 8 weeks (excluding weekends and public holidays) from the date your item is received, as we may need to employ specialised crafters to tend to your request.