gldsmth Archive Sale | Return, Repair & ReplacementUpdated a few seconds ago
Promotion period:
19 June 2025, 10AM SGT to 30 June 2025, 11:59PM (23:59) SGT
Promotion:
Up to 75% off selected gldsmth designs.
Terms and conditions: Promotion is available online only. Items purchased with this promotion (gldsmth Archive Sale) are not valid for returns and exchanges. Not valid for all other products. Discounted prices is as listed individually on each product on the website.
Return, Repair, and Replacement
1. Are products purchased during the gldsmth Archive Sale promotion eligible for returns and/or exchanges?
All products under this promotion will not be valid for return or exchange. Learn more about our After Sales Service terms and conditions.
Additionally, any items purchased with store credits or gift cards are not valid for a return or exchange.
Learn more about our Returns process.
Learn more about our Exchange process.
2. The item I've received is wrong and/or damaged. Can I send them for repair or replacement?
Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 12 months and falls under our list of admissible damages, we will definitely be able to issue a replacement or repair for free.
Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.
Please note that we do not provide self-collection for any After Sales Services at our office.
By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
Learn more about our Replacement process.
3. How long will repairs take?
During this peak season, the repair process can take up to 8 weeks.
Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.