Learn more about our order, shipping and delivery terms and conditions during our gldsmth Archive Sale.

Promotion period:19 June 2025, 10AM SGT to 30 June 2025, 11:59PM (23:59) SGTPromotion:Up to 75% off selected gldsmth designs.Terms and conditions: Promotion is available online only. Items purchased with this promotion (gldsmth Archive Sale) are not valid for returns and exchanges. Not valid for all other products. Discounted prices is as listed individually on each product on the website. <h3 dir="ltr" id="order-shipping-and-delivery">Order, Shipping, and Delivery</h3>1. When will my order arrive?Local &amp; International orders: 2-4 &#xA0;Business Days DeliverySelf-collection:&#xA0;after 4-5 Business days*Please note that these are&#xA0;estimated&#xA0;delivery times.&#xA0;Our team does not fulfil orders on weekends and public holidays.Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.<ul><li dir="ltr" style="text-decoration:none;">Learn more about our&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" style="text-decoration:none;">peak season support and services</a>.</li></ul> 2. Can I place my order online and collect in-store?Unfortunately, gldsmth orders can only be delivered via our appointed courier service.&#xA0; 3. I selected the wrong item during check out. Help!If your order has yet to be processed, kindly&#xA0;email&#xA0;our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.Note that purchases from this sale are final and cannot be cancelled.&#xA0; 4. How do I know if my order is processed?Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order&#x2019;s tracking number.Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 5. Will I be charged for duties and taxes?The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.&#xA0;Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal. 6. I&apos;ve changed my mind about one or more items in my order. What can I do?&#xA0;If your order has yet to be processed, kindly email our friendly Customer Service team at hello@byinviteonly.shop or click on &#x201C;Track and Manage my Orders - Report Issue&#x201D; via our chat widget.&#xA0;Note that purchases from this sale are final and cannot be cancelled.&#xA0;Processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.If your order has been fulfilled, kindly submit a return request to us via our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>Items purchased with this promotion AND/OR items purchased utilising store credits/gift cards will not be valid for any return or exchange.As such, please ensure the right items have been included in your cart prior to payment.

gldsmth Archive Sale | Order, Shipping & Delivery

Learn more about shopping online during our gldsmth Archive Sale.

Promotion period:19 June 2025, 10AM SGT to 30 June 2025, 11:59PM (23:59) SGTPromotion:Up to 75% off selected gldsmth designs.&#xA0;Terms and conditions: Promotion is available online only. Items purchased with this promotion (gldsmth Archive Sale) are not valid for returns and exchanges. Not valid for all other products. Discounted prices is as listed individually on each product on the website. <h3 dir="ltr" id="shopping-online">Shopping Online</h3>1. The item I want is sold out. Will you be restocking it?We will not be restocking during the promotion period. If you&#x2019;d like to be notified if it&#x2019;s restocked after the promotion period, please click on &#x2018;Notify Me When Available&#x2019;. 2. Can I use my member rewards during the gldsmth promotion?Yes, you may!&#xA0;&#x1F601; 3. Will I still receive Crystal Club points on my purchases during the promotion?Yes! Simply log into your account and make a purchase. Every S$1 earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every S$1 spent. 4. Can I use Atome &amp; Grabpay with this promotion?Yes, Atome and Grabpay can be used as payment methods at checkout. 5. Is there a limit on the number of items/total value I can purchase? &#xA0;No, there is no limit on the number of items or total value that you can purchase. Happy shopping! 6. Can I cancel my order?&#xA0;Orders are final and no further return, exchange or cancellation is allowed. However, you may choose to change your order and our friendly customer service team will amend your order if it has yet to be processed. You may reach our CS team at&#xA0;<a href="mailto:hello@byinviteonly.shop" style="text-decoration:none;">hello@byinviteonly.shop</a>.&#xA0; 7. Can I use store credits?Yes, simply input your loyalty code into the discount box and click apply to activate it. However, please note that items purchased using store credits cannot be returned or exchanged.Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" style="text-decoration:none;">finding your loyalty code</a>.

gldsmth Archive Sale | Shopping Online

Learn more about our return, repair and replacement policies for our gldsmth Archive Sale.

Promotion period:19 June 2025, 10AM SGT to 30 June 2025, 11:59PM (23:59) SGTPromotion:Up to 75% off selected gldsmth designs.Terms and conditions: Promotion is available online only. Items purchased with this promotion (gldsmth Archive Sale) are not valid for returns and exchanges. Not valid for all other products. Discounted prices is as listed individually on each product on the website. <h3 dir="ltr" id="return-repair-and-replacement">Return, Repair, and Replacement</h3>1. Are products purchased during the gldsmth Archive Sale promotion eligible for returns and/or exchanges?All products under this promotion&#xA0;will not&#xA0;be valid for return or exchange. Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles" style="text-decoration:none;">our After Sales Service terms and conditions</a>.Additionally, any items purchased with store credits or gift cards are not valid for a return or exchange. &#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul> 2. The item I&apos;ve received is wrong and/or damaged. Can I send them for repair or replacement?Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 12 months and falls under our list of&#xA0;<a href="https://faq.byinviteonly.shop/en-US/define-product-damages-13865" style="text-decoration:none;">admissible damages</a>, we will definitely be able to issue a replacement or repair for free.Kindly head to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self Service Centre</a>&#xA0;to provide more information with regard to your case. Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.Please note that we do not provide self-collection for any After Sales Services &#xA0;at our office.&#xA0;By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/replacements-3255" style="text-decoration:none;">our Replacement process</a>.</li></ul> 3. How long will repairs take?During this peak season, the repair process can take up to 8 weeks.Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.

gldsmth Archive Sale | Return, Repair & Replacement

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