Your store credit balance will be reflected in your By Invite Only account.

You can check your available store credit directly from your By Invite Only account.<ol data-spread="false" start="1"><li>Log in to your By Invite Only account using the email address linked to your store credit.</li><li>Once logged in, look at the top-right corner of the page, near your profile icon.</li><li>Your available Store Credit balance will be displayed there.<img src="https://attachments.gorgias.help/v31pE7yEK47ZaGQR/hc/Xg5KDM28brx9aByw/2026091406-72276e7d-98d7-4753-b80b-0e275d242f70-screenshot%202026-08-07%20at%208.18.41%E2%80%AFam.png" style="width: 657px;" class="fr-fic fr-dib"></li><li>If you click on the Store credit, you will be able to see the date when was the store credits were issued.<img src="https://attachments.gorgias.help/v31pE7yEK47ZaGQR/hc/Xg5KDM28brx9aByw/2026091406-33e096be-dbd9-4261-aee1-1a0968f17505-screenshot%202026-08-07%20at%208.18.59%E2%80%AFam%20(1).png" style="width: 638px;" class="fr-fic fr-dib"></li></ol> Please note: If you do not see your store credit, make sure you are logged in using the same email address associated with the credit.

How do I check my store credit balance?

You can use your available store credit directly during checkout.<ol data-spread="false" start="1"><li>Log in to your By Invite Only account using the email address linked to your store credit.</li><li>Add your preferred items to your cart and proceed to&#xA0;checkout.</li><li>Under the&#xA0;Payment section, your available Store Credit will appear&#xA0;above the credit card payment option.</li><li>Select your Store Credit to apply it towards your order.</li><li>If your order total exceeds your available store credit, you can pay the remaining balance using another available payment method.<img src="https://attachments.gorgias.help/v31pE7yEK47ZaGQR/hc/Xg5KDM28brx9aByw/2026091406-13313748-6b55-438a-863e-322b41657161-messenger_creation_bb2aadeb-2ee9-499d-8b3a-8f77cb816deb.jpeg" style="width: 657px;" class="fr-fic fr-dib"></li></ol>Please note: Your store credit may not be visible if you are not logged in with the email address associated with the credit.

How do I use my store credits online?

Simply present your email address to our friendly retail team at the store!

If you have received a store credit email from our team, simply show the email to our retail staff along with the email address associated with your purchase. Our team will be happy to assist you with using your store credit for your purchase.

How do I use store credits in-stores?

Store credits are subject to the following terms and conditions:<ul data-spread="false"><li style="font-size: 18px;">Store credits are valid for 12 months (1 year) from the date of issue, unless otherwise stated.</li><li style="font-size: 18px;">Store credits are non-refundable, non-transferable, and cannot be exchanged for cash.</li><li style="font-size: 18px;">Lost, damaged, or expired store credits will not be replaced.</li><li style="font-size: 18px;">Items purchased using store credits are not eligible for return or exchange.</li><li style="font-size: 18px;">Store credits cannot be applied to an order that has already been paid for. Once payment has been completed, no refunds in cash or store credits will be issued.</li><li style="font-size: 18px;">Store credits can be used together with eligible discount codes or promotions, unless otherwise specified.</li><li style="font-size: 18px;">Store credit cannot be used to buy gift cards or to pay for services such as repairs.</li><li style="font-size: 18px;">Store credits may only be used to purchase jewellery and lifestyle products that are available for sale. They cannot be used to pay for services, including but not limited to repair fees.</li><li style="font-size: 18px;">These terms are in place to prevent the misuse and abuse of store credits.</li></ul>By Invite Only reserves the right to amend these terms and conditions without prior notice.

Tell me more about your Store Credit terms and conditions.

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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