<h5 id="some-good-to-know-information">Some good-to-know information:</h5><ol><li>Store credits are issued to your account when:<ol><li>You&apos;ve been <strong>refunded</strong> store credits.</li><li>You&apos;ve been <strong>awarded</strong> store credits.</li></ol></li><li>Store credits can be used online and in-stores.</li><li>Store credits expire within 12 months from date of issue.</li><li>Any balance of store credits that is not utilised will remain in your account.<br>If you have S$50 of store credits in your account and would like to spend S$40, S$10 will remain in your account and can be used in the next transaction.</li></ol><div class="warning-callout">Items purchased with store credits <strong>cannot</strong> be returned or exchanged.</div><p><br></p>

What are store credits?

Your store credit balance will be reflected in your By Invite Only account.

<h5 id="your-store-credit-balance-will-be-reflected-in-your-by-invite-only-account">Your store credit balance will be reflected in your By Invite Only account:</h5><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club<ul><li>If you do not have an account, create one using the email address your store credits have been issued to.</li></ul></li><li start="2" style="counter-increment:li 1;">Scroll until you spot the <strong>Check my Store Credits&#xA0;</strong>button on the right of the webpage:<figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/brknhn753g/1622796786039/check-loyalty-1.jpg" class="fr-fic fr-dii" style="width: 800px;"><br><br></figure></li><li>Your store credit balance will be shown as such:</li></ol><figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/brknhn753g/1622796801765/check-loyalty-2.jpg" class="fr-fic fr-dii" style="width: 800px;"></figure><p><br></p>

How do I check my store credit balance?

<h5 id="isPasted">If you&apos;re a part of our Crystal Club membership program,</h5><ol><li>Input your <u>loyalty code</u> into the <strong>Gift card or discount code</strong> field at checkout<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Voucher-Redemption-04-3341f985-1f5c-46d2-9fbf-9a51968cb4f4" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click the <strong id="isPasted">Apply&#xA0;</strong>to validate your code<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Voucher-Redemption-05-e66f1426-afd5-4498-9cc8-c75319a22a20" style="width: 800px;" class="fr-fic fr-dib"></li></ol><p><br></p><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your code is valid, your cart will show the revised price at the checkout page prior to payment. Before making payment, please ensure that all items added to cart is correct.</span></p><p><br></p><p><strong>Don&apos;t know your Loyalty Code? We&apos;ve got you:</strong></p><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Scroll until you spot the <strong>Check my Store Credits&#xA0;</strong>button on the right of the webpage:<figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/h0smlv2v97/1622796074962/check-loyalty.jpg" class="fr-fic fr-dii" style="width: 800px;"><br><br></figure></li><li>Identify your <a href="https://byinviteonly.gorgias.help/en-US/i-don-t-know-what-s-my-loyalty-code-13903">Loyalty Code</a> on the pop up:<figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/h0smlv2v97/1622796631210/check-loyalty-2.jpg" class="fr-fic fr-dii" style="width: 800px;"></figure></li></ol><h5 id><br></h5><h5 id="if-youre-not-a-part-of-our-crystal-club-membership-program">If you&apos;re <strong>not</strong> a part of our Crystal Club membership program,</h5><p>you would&apos;ve received a Loyalty Code in an email sent to you. Please input your Loyalty Code into the &#x2018;<strong>Gift card or discount code</strong>&apos; field at checkout.</p><div class="warning-callout">Items purchased using store credits <strong>cannot</strong> be refunded.</div><p><br></p><p><br></p>

How do I use my store credits online?

Simply present your email address to our friendly retail team at the store!

<h5 id="if-youre-a-part-of-our-crystal-club-membership-program">If you&apos;re a part of our Crystal Club membership program,</h5><p>simply present your loyalty code to our retail team at the store!</p><p>Learn more about <a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" rel="noopener noreferrer" target="_blank">locating your Loyalty Code</a>.</p><p><br></p><h5 id="if-youre-not-a-part-of-our-crystal-club-membership-program">If you&apos;re not a part of our Crystal Club membership program,</h5><p>you would&apos;ve received your Loyalty Code in an email sent to you by our friendly customer service team. Please present this code to our retail team at the store!</p><p><br></p><div class="tip-callout">For quicker access and ease of use, <a href="https://www.byinviteonly.shop/account/register">sign up</a> for our Crystal Club membership program!</div><p><br></p>

How do I use store credits in-stores?

<h5 id="your-loyalty-code-will-be-reflected-in-your-by-invite-only-account">Your loyalty code will be reflected in your By Invite Only account:</h5><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club<ul><li>If you do not have an account, create one using the email address your store credits have been issued to.</li></ul></li><li start="2" style="counter-increment:li 1;">Scroll until you spot the <strong>Check my Store Credits&#xA0;</strong>button on the right of the webpage:<figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/brknhn753g/1622796786039/check-loyalty-1.jpg" class="fr-fic fr-dii" style="width: 800px;"><br><br></figure></li><li>Identify your loyalty code:</li></ol><figure style="text-align: center;"><img src="https://hsfiles.gorgias.help/help-centers/268/ugjfgqqohw/articles/brknhn753g/1622796801765/check-loyalty-2.jpg" class="fr-fic fr-dii" style="width: 800px;"></figure><p><br></p>

I don't know what's my Loyalty Code. Help!

<h5 id="store-credit-terms-and-conditions">Store Credit Terms and Conditions</h5><ul><li class="li1">All store credits are not refundable and cannot be replaced if lost, damaged, or expired.</li><li>All items purchased using store credits <strong>cannot</strong> be returned or exchanged.</li><li>Store credits are valid for 12 months/ 1 year from the issue date.&#xA0;</li></ul><div class="warning-callout">This is to prevent the abuse and misuse of our store credits.</div><ul><li>Store credits are not refundable or exchangeable for cash.</li><li>Store credits cannot be applied to a paid order. No refunds in cash or store credit will be applied once payment is received.</li><li>Store credits and discounts can be used concurrently.</li><li>Store credits cannot be utilised on the purchase of a Gift Card.</li><li id="isPasted">By Invite Only reserves the right to vary/amend the privileges or terms and conditions without prior notice.</li></ul><p><br></p>

Tell me more about your Store Credit terms and conditions.

Combine your gift card and store credits as one account!

<h3 id="eliminate-the-hassle-of-keeping-2-codes-by-combining-your-gift-card-and-store-credits-as-1-account">Eliminate the hassle of keeping <strong>2</strong> codes by combining your gift card and store credits as <strong>1</strong> account.&#xA0;</h3><h3 id="here-are-the-steps-to-complete-the-process"><span style="font-size: 16px;">Here are the steps to complete the process!</span></h3><p><strong><span style="color: rgb(0, 0, 0);">Step 1</span></strong><span style="color: rgb(0, 0, 0);">: Login into your account and click on the &quot; Check my store credits&quot; tab.&#xA0;</span></p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-10-12_at_11.53.12_AM-53a8cb05-3526-4c41-80ed-91aa04fdee60.png" style="width: 695px;" class="fr-fic fr-dib"></p><p><strong>Step 2:</strong> Click the <u>&quot; + Add Store Credits&quot;&#xA0;</u>tab, and add your gift card code.&#xA0;</p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-10-12_at_11.57.44_AM-3d13a19c-5d6d-4b84-bc22-3a27abb7285a.png" style="width: 454px;" class="fr-fic fr-dib"></p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-10-12_at_12.00.49_PM-b503b4c5-f8a6-4bc4-9e43-12f05c980e17.png" style="width: 454px;" class="fr-fic fr-dib"></p><p><br></p><div class="note-callout"><span style="font-size: 18px;"><strong><u>Note:</u></strong></span><span style="font-size: 14px;"><p style="line-height: 1;">Gift Cards and store credits are valid for 12 months from the issue date.&#xA0;</p><p style="line-height: 1;">Example: If a $100 gift card was issued on 12 January 2023 and combined into your store credits account on 23 January 2023. $100 store credits will expire on 12 January 2024.&#xA0;</p></span></div><p><br></p><p><br></p>

How to combine gift card balance with store credits?

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