What are store credits?

Your store credit balance will be reflected in your By Invite Only account.

How do I check my store credit balance?

How do I use my store credits online?

Simply present your email address to our friendly retail team at the store!

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

Crystal Club Membership

Jewellery Care

Shipping & Delivery

By Invite Only

Learn more about Crystal Club rewards and store credits.

Store Credits

[GWP Store Exclusive] Matcha Cake Velvet Jewellery Box

[NOTICE] Pricing changes due to material cost.

[PROMOTION] Jewellery Trinket Dish

Events & Promotions

Exchanges for fine jewellery.

Returns for fine jewellery

Replacements for fine jewellery

Repairs for fine jewellery.

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Exchanges

Tell me more about your Returns terms and conditions.

How do I request for a return?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

How do I track my order?

Tell me about shipping costs & delivery times.

Tell me more about estimated delivery times.

More information on International Orders.

Tell me more about support and services during peak season.

Where do you ship to?

Is the COVID-19 Pandemic going to affect my order?

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

What happens when I make an order?

Can I update my order?

Can I combine my orders?

Can I cancel my order?

How do I know if my order is processed?

How do I check my past orders?

Orders & Fulfilment

Is there gift wrap available?

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Gift Cards & Gifting

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club online exclusive gift redemptions

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

Points & Redemption

Crystal Club

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about Hoolah.

Tell me more about ShopBack PayLater.

Payment Methods

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

Discount Codes

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

When will restocks come in?

How do I check if a product is available in-stores?

How do I measure my wrist?

What is my ring size?

Tips and Tricks!