gldsmth Archive Sale | Order, Shipping & DeliveryUpdated an hour ago
Promotion period:
19 June 2025, 10AM SGT to 30 June 2025, 11:59PM (23:59) SGT
Promotion:
Up to 75% off selected gldsmth designs.
Terms and conditions: Promotion is available online only. Items purchased with this promotion (gldsmth Archive Sale) are not valid for returns and exchanges. Not valid for all other products. Discounted prices is as listed individually on each product on the website.
Order, Shipping, and Delivery
1. When will my order arrive?
Local & International orders: 2-4 Business Days Delivery
Self-collection: after 4-5 Business days
*Please note that these are estimated delivery times. Our team does not fulfil orders on weekends and public holidays.
Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.
Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.
Learn more about our peak season support and services.
2. Can I place my order online and collect in-store?
Unfortunately, gldsmth orders can only be delivered via our appointed courier service.
3. I selected the wrong item during check out. Help!
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
Note that purchases from this sale are final and cannot be cancelled.
4. How do I know if my order is processed?
Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.
Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.
How to find out if your order has been processed.
5. Will I be charged for duties and taxes?
The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.
Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.
6. I've changed my mind about one or more items in my order. What can I do?
If your order has yet to be processed, kindly email our friendly Customer Service team at [email protected] or click on “Track and Manage my Orders - Report Issue” via our chat widget. Note that purchases from this sale are final and cannot be cancelled.
Processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.
If your order has been fulfilled, kindly submit a return request to us via our Self-Service Centre.
Learn more about our Returns process.
Learn more about our Exchange process.
Items purchased with this promotion AND/OR items purchased utilising store credits/gift cards will not be valid for any return or exchange.
As such, please ensure the right items have been included in your cart prior to payment.