Tell me more about support and services during peak season.Updated 10 months ago
PEAK SEASON
Includes Mother's day, 9.9 Sales, Black Friday, 11.11 Sale, Mega Sale, Year End Sale
LEAN SEASON
Includes regular calendar dates with no special events
Service | Pro3cess | Peak | Lean |
---|---|---|---|
Customer care |
| 2 business days | 1-2 business days |
Repairs |
| 6-8 weeks | 4-6 weeks |
Processing time |
| 2-3 business days | 1-2 business days |
Delivery time |
| 2-3 business days | 1-2 business days |
Self-collection |
| After 5-6 business days | After 4-5 business days |
*Please note that all days listed are business days. This excludes weekends and Singapore's Public Holidays.
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