By Invite Only logo
By Invite Only logo

All collections

Tell me more about support and services during peak season.

PEAK SEASON

Includes Mother's day, Black Friday, Year End season

LEAN SEASON

Includes regular calendar dates with no special events.


Support & ServicesPeak SeasonLean Season
Customer care
  • Email, Instagram, Chat replies
  • Any after sales services available online
3 business days2 business days
Repairs
  • To accept your item and send it back to you after it's been repaired
21 business days14 business days
Processing time
  • To confirm, process, and pack your order
4 business days2 business days
Delivery time4 – 6 business days1 – 2 business days
Self-collection
  • From the date your order is confirmed
  • Learn more about self-collect
7 business days4 business days


*Please note that all days listed are business days. This excludes weekends and holidays


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