Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

Jewellery Care

Shipping & Delivery

After Sales Service

By Invite Only

<p><strong>PEAK SEASON</strong></p><p>Includes Mother&apos;s day, 9.9 Sales, Black Friday, 11.11 Sale, Mega Sale, Year End Sale</p><p><strong id="isPasted">LEAN SEASON</strong></p><p>Includes regular calendar dates with no special events</p><table style="width: 84%; margin-right: calc(16%);"><thead><tr><th>Service&#xA0;</th><th>Pro3cess</th><th>Peak</th><th>Lean</th></tr></thead><tbody><tr><td style="width: 17.9002%; vertical-align: middle;">Customer care</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">Email, Instagram, Chat replies</li><li style="font-size: 14px;">Any after-sales services requested online</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Repairs</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">To accept your item and send it back to you after it&apos;s been repaired</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">6-8 weeks</td><td style="width: 21.6867%; vertical-align: middle;">4-6 weeks</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Processing time</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">To confirm, process, and pack your order</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Delivery time</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">Local orders</li><li style="font-size: 14px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times on International Orders</a></li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Self-collection</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">From the date your order is confirmed</li><li style="font-size: 14px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-happens-when-i-opt-for-self-collect-13942" rel="noopener noreferrer" target="_blank">self-collect</a></li></ul></td><td style="width: 23.7522%; vertical-align: middle;">After 5-6 business days</td><td style="width: 21.6867%; vertical-align: middle;">After 4-5 business days</td></tr></tbody></table><p><br></p><p>*Please note that all days listed are <strong>business days.&#xA0;</strong><span style="color: rgb(226, 80, 65);">This excludes weekends and Singapore&apos;s Public Holidays</span>.&#xA0;</p><ul id="isPasted"><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li></ul>

Learn more about support and services during peak season.

Tell me more about support and services during peak season.

Crystal Club Rewards

[PROMO] Grab PayLater for in-store Purchases

[NOTICE] Pricing changes due to material cost.

BOGO 30% Off | Return, Repair & Replacement

[PROMO] Buy One Get One at 30% Off

Mother's Day Sale 2025 | Order, Shipping and Delivery

Mother's Day Sale | Shopping Online

Mother's Day Sale 2025 | Shopping In-store

Mother's Day Sale 2025 | Exchange, Return, Repair, and Replacement

[PROMO] Mother's Day Sale 2025

Gift with Purchase | Kaya Compressible Travel Cubes

[Gift with Purchase] Kaya Compressible Travel Cubes

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

Shipping to the US

Shipping Updates

What happens when I make an order?

Can I update my order?

Can I combine my orders?

Can I cancel my order?

How do I know if my order is processed?

How do I check my past orders?

Where do I go to make an in-store purchase?

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!

Tell me more about support and services during peak season.Updated 6 months ago