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By Invite Only logo

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Tell me more about support and services during peak season.Updated 4 months ago

PEAK SEASON

Includes Mother's day, 9.9 Sales, Black Friday, 11.11 Sale, Mega Sale, Year End Sale

LEAN SEASON

Includes regular calendar dates with no special events


Support & ServicesPeak SeasonLean Season
Customer care
  • Email, Instagram, Chat replies
  • Any after-sales services available online
2 business days1-2 business days
Repairs
  • To accept your item and send it back to you after it's been repaired
21 business days14 business days
Processing time
  • To confirm, process, and pack your order
2-3 business days1-2 business days
Delivery time2-3 business days1 - 2 business days
Self-collection
  • From the date, your order is confirmed
  • Learn more about self-collect
After 5-7 business days4-5 business days


*Please note that all days listed are business days. This excludes weekends and Singapore's Public holidays


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