There are many ways to earn Crystal Club points!

<h5 id="to-earn-points">To earn points:</h5><table><tbody><tr><td><p><strong>Action</strong></p></td><td><p><strong>Crystal Club points awarded</strong></p></td></tr><tr><td><p>Make a purchase</p></td><td><p>Every dollar spent earns you one point</p></td></tr><tr><td><p>Follow on <a href="https://www.instagram.com/byinviteonlystore/?hl=en" rel="noopener noreferrer" target="_blank">Instagram</a></p></td><td><p>30 points</p></td></tr><tr><td><p>Write a review</p></td><td><p>30 points (per order)</p></td></tr><tr><td><p>Refer a friend</p></td><td><p>150 points</p></td></tr><tr><td><p>Birthday bonus</p></td><td><p>100 points</p><div class="note-callout">Update your Crystal Club account with your birthday for this reward!</div></td></tr></tbody></table><p><br></p><ul><li>Learn more about our <a href="https://faq.byinviteonly.shop/en-US/how-do-i-refer-a-friend-and-gift-them-15%25-off-their-first-purchase-13884" rel="noopener noreferrer" target="_blank">referral program</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-update-my-birthday-on-crystal-club-13889" rel="noopener noreferrer" target="_blank">getting extra points on your birthday</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-many-crystal-club-points-do-i-get-when-i-leave-a-review-13898" rel="noopener noreferrer" target="_blank">earning points when you leave a review</a>.</li></ul>

How do I earn Crystal Club points?

<p><strong>To check on your points activity:&#xA0;</strong></p><ol><li style="font-family: Arial, Helvetica, sans-serif;"><a href="https://www.byinviteonly.shop/account/login" rel="noopener noreferrer" target="_blank">Log in</a> to Crystal Club&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Locate and click on the green Crystal Club widget on the bottom left corner of your browser.&#xA0;<img data-fr-image-pasted="true" src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2022-07-25_at_5.05.41_PM-d9fb589c-3283-4fef-88c3-4e0ceda5d4ee.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 692px;" id="isPasted" class="fr-dib"></li></ol><p><span id="isPasted" style="color: rgb(22, 22, 22); font-family: Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0; &#xA0; &#xA0; 3.&#xA0;</span><span style="font-size: 16px; color: rgb(22, 22, 22); font-family: Arial, Helvetica, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">On the sidebar, click on&#xA0;</span><strong style="box-sizing: inherit; font-weight: 600; color: rgb(22, 22, 22); font-family: Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Account</span></strong></p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2022-07-25_171846-4be7bb91-0cc2-4c80-bc43-5aa66478c386.png" style="width: 628px;" class="fr-fic fr-dib"></p><p><br></p><ul><li>Find out more on <a href="https://faq.byinviteonly.shop/en-US/how-do-i-earn-crystal-club-points-13876" rel="noopener noreferrer" target="_blank">how to earn Crystal Club points.</a></li></ul>

How do I check my Crystal Club points activity?

<h5 id="crystal-club-points-and-discount-codes-do-not-expire-">Crystal Club points and discount codes do not expire! &#x1F48C;</h5><p>All members start off as a Quartz member! It is a free, lifetime membership with By Invite Only.</p><p><br></p><ul><li>Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/app/content/article/0f9m6w6px8" rel="noopener noreferrer" target="_blank">maintaining Crystal Club memberships.</a></li></ul>

Do Crystal Club points or discount code expire?

You can find them in your Crystal Club account!

<ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Locate the <strong>green</strong><strong>&#xA0;widget&#xA0;</strong>on the left of your screen<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Check-Points-Status-01-cac83e4e-690c-4557-a093-f4fcbcab148c.png" style="width: 800px;" class="fr-fic fr-dib"><br></li><li>On the sidebar, click on&#xA0;<strong>Get rewards<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-02-1947e017-3aaa-47ae-846f-c42a9953b59c.png" style="width: 800px;" class="fr-fic fr-dib"></strong><br><br></li><li>Scroll down to<strong>&#xA0;Your rewards,&#xA0;</strong>then click on&#xA0;<strong>View reward<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-03-4c6ef36d-c56c-4da6-9b0d-833219052cdd.png" style="width: 800px;" class="fr-fic fr-dib"></strong><br><br></li><li>The voucher code will be reflected in <strong>yellow</strong><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-04-5aa40985-1495-410f-9821-7b1a07d8e459.png" style="width: 800px;" class="fr-fic fr-dib"></li></ol><figure><br></figure><p><br></p><ul><li><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883">redeeming your Crystal Club points</a>.</div></li></ul><p><br></p><p><br></p><p><br></p><p><br></p>

I redeemed an award but I can't find my voucher code. Help!

You can do so by logging in to your Crystal Club account.

<ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Your membership tier and the number of points in your account will be noted on the bottom left of the welcome header</li></ol><figure><br></figure><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Check-Points-Status-01-96e366bb-8acf-43b4-afba-b90af7df62b3.png" style="width: 800px;" class="fr-fic fr-dib"></p><p><br></p>

How do I check my Crystal Club point balance?

Redeem seasonal gift rewards from Crystal Club!

<h5 id="gift-redemptions-are-online-exclusive">Gift redemptions are online exclusive.&#xA0;</h5><div class="note-callout"><span style="font-size: 14px;"><p><strong>Note:&#xA0;</strong>Only one gift redemption code can be applied per order whilst stocks last.&#xA0;</p></span></div><p><br></p><h5 id="to-redeem-a-gift-from-crystal-club-online"><u><span style="font-size: 16px;">To redeem a gift from Crystal Club online:</span></u></h5><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Under <strong>Your Rewards</strong>, you may redeem the gift of your choice<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_9.59.19_AM-a52d1f1d-ca92-4e49-b230-0e57cf6dd5cd.png" style="width: 800px;" class="fr-fic fr-dib"><br></li><li>Click <strong id="isPasted">Get Reward</strong>, then click&#xA0;<strong>Yes</strong><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_9.59.54_AM-9c7ea77a-b266-4d57-b72e-048a5737d722.png" style="width: 800px;" class="fr-fic fr-dib"><br></li><li id="isPasted">A voucher code will be generated in yellow. Copy the code and select on <strong>Go to cart</strong><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Gift-Redemption-02-bbe192fc-77b3-4d29-9b80-ad4a6cd60083.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Input the voucher code at checkout<img src="https://attachments.gorgias.help/7w1o/hc/nyl/3a7b69e6-efde-4a8b-b280-507fbc8221c3-8092cbca-2098-4c33-bb7c-3f74a42c98cc.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 800px;" id="isPasted" class="fr-fil fr-dib"><br></li><li>Click&#xA0;<strong>Apply</strong> to validate the voucher code.<br id="isPasted"><img src="https://attachments.gorgias.help/7w1o/hc/nyl/c4736644-7840-44cc-af20-a30e63ac554c-a4465890-7e6c-44d8-92ed-ccddacf0a068.png" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; border-style: none; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; width: 800px;" class="fr-fil fr-dib"></li></ol><p id="isPasted"><br></p><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883">redeeming your Crystal Club points.</a></div><h5 id><br></h5><p><br></p>

Tell me more about Crystal Club gift redemptions [Online exclusive]

There are two ways to redeem Crystal Club points!

<h5 id="there-are-two-ways">There are two ways:</h5><ol><li>Voucher redemption</li><li><a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-crystal-club-gift-redemptions-13916" rel="noopener noreferrer" target="_blank">Gift redemption</a></li></ol><div class="note-callout"><strong><span style="font-size: 14px;">Note:</span></strong> Only <strong><u>one&#xA0;</u></strong>crystal club discount code can be applied per order. Crystal club codes cannot be stacked with any promotions.</div><p><br></p><div class="hd--html"><hr></div><h4 id="voucher-redemption">Voucher Redemption</h4><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Under <strong>Your Rewards</strong>, you may redeem the reward of your choice<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_9.59.19_AM-b42360ba-5b90-40e0-bc36-70336feec722.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click <strong>Yes&#xA0;</strong>to confirm the redemption<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_9.59.54_AM-a08ad354-4f3f-49f9-a757-702d206144f5.png" style="width: 800px;" class="fr-fic fr-dib"><br></li><li>A voucher code will be generated in yellow<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_10.05.25_AM-0c8a4a8b-238e-48cd-80ff-e786024fde7b.png" style="width: 800px;" class="fr-fic fr-dib"><br></li><li>Input the voucher code at checkout<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_10.11.57_AM-568a1cdb-fd29-476b-851b-2632a30f0228.png" class="fr-fic fr-dib" style="width: 800px;"><br></li><li>Click <strong>Apply&#xA0;</strong>to validate the voucher code&#xA0;</li></ol><p><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-06-27_at_10.14.12_AM-f6790c2a-2bf9-4e8a-8985-39e43d5e2629.png" style="width: 800px;" class="fr-fic fr-dib"></p><p><br></p><div class="hd--html"><br></div><p><br></p>

How do I redeem my Crystal Club points?

<h5 id="to-refer-a-friend">To refer a friend:</h5><ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Under <strong>Earn</strong> <strong>Points*</strong>, you will see the following:<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Earn-Points-02-ac923ec6-9732-4248-8e5c-bf4775c6aeb8.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click <strong>Complete Activity&#xA0;</strong>and pick any available platforms to refer a friend</li></ol><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-RAF-01-e5e6f686-71cf-4bb1-ac73-de47a199318b.png" style="width: 800px;" class="fr-fic fr-dib"><br></p><p><br></p><div class="warning-callout"><strong>NOTE:&#xA0;</strong>&#xA0;<p><span style="font-size: 14px;">The referral discount code is invalid on our&#xA0;</span><span style="font-size: 14px;"><a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">fine jewellery (Gldsmth</a></span><span style="font-size: 14px;">) and sale items. Referral code can be used both online and in-stores.&#xA0;</span></p><p><span style="font-size: 14px;">*Points <strong>would not be</strong> <strong>issued</strong> to the referee if the discount code was not applied to the referral&apos;s first purchase.</span></p></div><p>&#xA0;</p>

How do I refer a friend and gift them 15% off their first purchase?

30 points for a text review, with an additional 50 points when you attach an image!

<h5 id="we-award-crystal-club-points-on-a-per-order-basis">We award Crystal Club points on a per order basis.</h5><p>Receive <strong>30 Crystal Club points</strong> for a text review.</p><h5 id="isPasted">If you&apos;ve made a purchase from Singapore,</h5><p>you will receive a notification email within 10 to 12 business days prompting you to leave a review. Please note that points will be credited only if you leave your review through this email.</p><figure><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/Screenshot_2023-05-26_at_4.51.27_PM-7771cb37-1ae1-47bf-8d5d-9b503ffe8fc4.png" style="width: 300px;" class="fr-fic fr-dib"></figure><p><br></p><p>If you&apos;ve made an international purchase, you will receive a notification email within 14 to 16 business days.</p><p>If you do not receive an email from us, kindly email <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> and we will get back to you within 1 to 2 business days.</p>

How many Crystal Club points do I get when I leave a review?

To redeem a Crystal Club gift, you will have to attain a voucher code.

<h5 id="to-redeem-a-crystal-club-gift-you-will-have-to-attain-a-voucher-code-from-crystal-club"><span style="font-family: Arial,Helvetica,sans-serif;">To redeem a Crystal Club gift, you will have to attain a voucher code from Crystal Club.&#xA0;</span></h5><h5 id="please-ensure-that-youve-added-the-correct-product-to-your-cart-as-the-voucher-code-will-only-be-applicable-to-the-product-youve-redeemed-the-reward-for"><span style="font-family: Arial,Helvetica,sans-serif;">Please ensure that you&#x2019;ve added the correct product to your cart as the voucher code will only be applicable to the product you&#x2019;ve redeemed the reward for.</span></h5><ul><li style="font-family: Arial, Helvetica, sans-serif;"><h5 id="learn-more-about-the-gift-redemption-process">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-13916" rel="noopener noreferrer" target="_blank">the gift redemption process</a>.</h5></li></ul>

I added a Crystal Club gift to my cart but I can’t check out. Help!

Crystal Club points earned will be reflected 48 hours after your purchase has been made.

<h5 id="were-sorry-to-hear-about-that">We&apos;re sorry to hear about that!</h5><div id="isPasted">Please note that all points earned will only be reflected in your account <strong>48 hours</strong> later. If you still do not see the points added to your account, kindly email <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a> and our friendly customer service team for assistance.&#xA0;</div><p><br></p>

I did not receive Crystal Club points for my purchase! Help!

Yes, you can use them at checkout online and in-stores.

<h5 id="yes-crystal-club-points-can-be-used-at-our-online-checkout">Yes, Crystal Club points can be used at our <strong>online</strong> checkout.</h5><p>Points can also be redeemed for a voucher, which can then be applied during checkout both online and in-stores.</p><table><tbody><tr><td><p><strong>Benefit</strong></p></td><td style="width: 34.0689%;"><p><strong>Points needed</strong></p></td><td style="width: 39.3757%;"><p><strong>Validity</strong></p></td></tr><tr><td><p>10% voucher</p></td><td style="width: 34.0689%;"><p>100 points</p></td><td style="width: 39.3757%;"><p>All tiers, online and in-stores</p></td></tr><tr><td><p>15% voucher</p></td><td style="width: 34.0689%;"><p>150 points</p></td><td style="width: 39.3757%;"><p>All tiers, online and in-stores</p></td></tr><tr><td><p>20% voucher</p></td><td style="width: 34.0689%;"><p>200 points</p></td><td style="width: 39.3757%;"><p>Diamond only, online and in-stores</p></td></tr><tr><td><span style="font-size: 16px; color: rgb(0, 0, 0);">Gift Redemption</span></td><td style="width: 34.0689%;"><span style="font-size: 16px;">Varies depending on the item</span></td><td style="width: 39.3757%;"><span style="font-size: 16px;">All tiers, online exclusive</span></td></tr></tbody></table><p><br></p><p><br></p><ul><li><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">redeeming your Crystal Club points.</a></div></li></ul><p><br></p>

Can I use my Crystal Club points in-stores and online?

Reach out to us and we will assist you with a cancellation!

<p>Not to worry - you may submit your request for a cancellation of your reward via our contact form <a href="https://www.byinviteonly.shop/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a>.</p><ul><li>Learn more about <a href="https://byinviteonly.helpdocs.io/app/content/article/0f9m6w6px8" rel="noopener noreferrer" target="_blank">maintaining Crystal Club memberships.</a></li></ul>

I accidentally redeemed the wrong item / discount. Help!

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Is there gift wrap available?

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!