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By Invite Only

<ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Locate the green&#xA0;widget&#xA0;on the left of your screen<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Check-Points-Status-01-cac83e4e-690c-4557-a093-f4fcbcab148c.png" style="width: 800px;" class="fr-fic fr-dib"> </li><li>On the sidebar, click on&#xA0;Get rewards<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-02-1947e017-3aaa-47ae-846f-c42a9953b59c.png" style="width: 800px;" class="fr-fic fr-dib"> </li><li>Scroll down to&#xA0;Your rewards,&#xA0;then click on&#xA0;View reward<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-03-4c6ef36d-c56c-4da6-9b0d-833219052cdd.png" style="width: 800px;" class="fr-fic fr-dib"> </li><li>The voucher code will be reflected in yellow<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Voucher-Code-04-5aa40985-1495-410f-9821-7b1a07d8e459.png" style="width: 800px;" class="fr-fic fr-dib"></li></ol><figure> </figure> <ul><li><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883">redeeming your Crystal Club points</a>.</div></li></ul>

Learn more about finding redeemed voucher codes from Crystal Club.

I redeemed an award but I can't find my voucher code. Help!

Crystal Club

Points & Redemption

Crystal Club Rewards

[NOTICE] Pricing changes due to material cost.

Order, Shipping, and Delivery

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Shopping In-stores

Exchange, Return, Repair, and Replacement

11.11 Holiday Storewide Sale

Gift with Purchase | Satin Sleep Mask for International Orders

[Gift With Purchase] Satin Sleep Mask for International Orders

Gift with Purchase | By Invite Only + miffy Starry Sky Pouch

[Gift with Purchase] By Invite Only + miffy Starry Sky Pouch

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

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Define product damages.

Replacements

Return & Exchange

Services Available

Changi Airport

After Sales Services

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More information on International Orders.

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Orders & Fulfilment

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Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I update my birthday on Crystal Club?

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How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

What is gldsmth?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Will solid gold tarnish?

Fine Jewellery · gldsmth

What payment methods do you accept?

What currencies do you accept?

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

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How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

How do I use my discount code in-stores?

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!

I redeemed an award but I can't find my voucher code. Help!Updated 2 years ago