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Crystal Club

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<h5 id="yes-crystal-club-points-can-be-used-at-our-online-checkout">Yes, Crystal Club points can be used at our online checkout.</h5>Points can also be redeemed for a voucher, which can then be applied during checkout both online and in-stores.<table><tbody><tr><td>Benefit</td><td style="width: 34.0689%;">Points needed</td><td style="width: 39.3757%;">Validity</td></tr><tr><td>10% voucher</td><td style="width: 34.0689%;">100 points</td><td style="width: 39.3757%;">All tiers, online and in-stores</td></tr><tr><td>15% voucher</td><td style="width: 34.0689%;">150 points</td><td style="width: 39.3757%;">All tiers, online and in-stores</td></tr><tr><td>20% voucher</td><td style="width: 34.0689%;">200 points</td><td style="width: 39.3757%;">Diamond only, online and in-stores</td></tr><tr><td>Gift Redemption</td><td style="width: 34.0689%;">Varies depending on the item</td><td style="width: 39.3757%;">All tiers, online exclusive</td></tr></tbody></table> <ul><li><div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">redeeming your Crystal Club points.</a></div></li></ul>

Learn more about using your Crystal Club points at checkout.

Can I use my Crystal Club points in-stores and online?

Points & Redemption

Crystal Club Rewards

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Order, Shipping, and Delivery

Shopping Online

Shopping In-store

Return, Repair, and Replacement

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Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

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Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

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Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

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Can I update my order?

Can I combine my orders?

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Orders & Fulfilment

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Tell me more about Self-Collection terms and conditions.

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Self-Collection

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Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

I accidentally redeemed the wrong item. Help!

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

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Why does my credit card keep getting rejected?

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Payment Methods

What are store credits?

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How do I use my store credits online?

How do I use store credits in-stores?

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How to combine gift card balance with store credits?

Store Credits

Is there gift wrap available?

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Do you include receipts with online purchases?

Gift Cards & Gifting

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Can I apply a discount code when using a gift card?

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I forgot to use my discount code. Help!

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Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

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What is my ring size?

My necklace or bracelet is too short

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Can I customise my jewellery size?

Tips and Tricks!

Yes, Crystal Club points can be used at our online checkout.

Can I use my Crystal Club points in-stores and online?Updated 6 months ago

Yes, Crystal Club points can be used at our online checkout.