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<h5 id="score-a-discount-code-by-joining-byinvitepartys-newsletter">Score a discount code by joining #byinviteparty&apos;s newsletter!</h5><ol><li>Visit <a href="https://www.byinviteonly.shop/">byinviteonly.shop</a> and scroll down; sign up under&#xA0;Join Our Community<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Footer-01-1bd6d6c6-14cb-4541-b2b7-e02176584000.png" style="width: 800px;" class="fr-fic fr-dib"> </li><li id="isPasted" start="2" style="counter-increment:li 1;">Following, a confirmation email will be sent to you</li><li>Please click on the confirmation link</li><li>Once confirmed, a subscription confirmation email&#xA0;will be sent to your account &#x2013;&#xA0;kindly allow up to 15 minutes for the system to send this subscription confirmation email</li><li>Your discount code will be provided in the subscription confirmation email</li></ol>Kindly note that our newsletter subscription discount code is only valid for regular-priced jewellery items, and is not valid on our&#xA0;<a href="https://www.byinviteonly.shop/collections/gldsmth" target="_blank" rel="noopener noreferrer"></a><a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">fine jewellery (gldsmth)</a><a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank"></a> collection.<div class="note-callout">If you do not receive a subscription confirmation email after 24 hours, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance.</div>

How does the newsletter discount work?

<h5 id="yes-you-will-be-able-to-key-in-your-gift-card-code-and-a-discount-code-at-checkout">Yes, you will be able to key in your gift card code and a discount code at checkout.</h5>However, you will not be able to key in 2 discount codes at one time.

Can I apply a discount code when using a gift card?

Enter your discount code at checkout online!

<h5 id="to-use-your-discount-code">To use your discount code:</h5><ol><li>Input your discount code into the Gift card or discount code field at checkout<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Voucher-Redemption-04-3341f985-1f5c-46d2-9fbf-9a51968cb4f4" style="width: 800px;" class="fr-fic fr-dib"> </li><li>Click Apply&#xA0;to validate your code<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Voucher-Redemption-05-e66f1426-afd5-4498-9cc8-c75319a22a20" style="width: 800px;" class="fr-fic fr-dib"></li></ol> <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">If your code is valid, your cart will show the revised price at the checkout page prior to payment. Before making payment, please ensure that all items added to cart is correct.

How do I use my discount code?

Let our retail team know and they'll be able to help you out!

<h5 id="to-use-your-discount-code">To use your discount code,</h5>simply inform the sales associate at checkout of the discount code and, if valid, they will be able to apply it to your order.Discount codes valid for online purchases will also be valid at our physical stores unless it is stated prior in our terms and conditions that the discount code is an online-exclusive.<h5 id="if-your-code">If your code:</h5><ol><li>cannot be applied to our in-store Point-of-Sale system, the code might have expired.</li><li>cannot be applied due to an error, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance.</li></ol>

How do I use my discount code in-stores?

Forgot to use your discount code? Save it for your next order!

<h5 id="save-it-for-your-next-order">Save it for your next order!</h5>Once payment is accepted, we are unfortunately unable to accommodate a request for cancellation or refund for missing discount codes.

I forgot to use my discount code. Help!

<h3 id="if-your-discount-code-doesnt-seem-to-work-troubleshoot-with-the-following">If your discount code doesn&apos;t seem to work, troubleshoot with the following:</h3>1. Check the validity date of your discount code2. Check for any spelling errors.&#xA0;3. Check if your cart has any items from our fine jewellery (<a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">gldsmth</a>) collection*Only Crystal Club <a href="https://faq.byinviteonly.shop/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">discount vouchers&#xA0;</a>and certain codes are applicable to our fine jewellery (gldsmth) collection. Please check the discount terms in the email sent to you for more information.4. Ensure that your cart contains the correct item for the discount code. (e.g.<a href="https://faq.byinviteonly.shop/en-US/how-do-i-redeem-my-crystal-club-points-13883" rel="noopener noreferrer" target="_blank">&#xA0;Crystal Club Redemption items</a>)&#xA0;5. Please note that all additional discounts, including Crystal Club discount vouchers, are invalid during sale seasons. (e.g. Mother&apos;s Day Sale, 11.11 Mega Sale)&#xA0;6. Please try making your purchase on a different browser.If you continually encounter problems while making payment, kindly chat or email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance. Please include a screenshot of the issue as well.&#xA0;Click <a href="http://To find out more about our Discount Code Terms &amp; Conditions click here." rel="noopener noreferrer" target="_blank">here</a> to learn more about our Discount Code Terms &amp; Conditions<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-discount-code-terms-and-conditions-13932" id="isPasted" rel="noopener noreferrer" target="_blank">.&#xA0;</a>

My discount code is invalid. Help!

Unfortunately not, discount codes cannot be stacked.

Unfortunately not. Discount codes cannot be stacked.However, discount codes can be applied when using store credits to make your purchase.<div class="note-callout">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-your-discount-terms-and-conditions-13932">discount codes</a> and <a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-your-store-credit-terms-and-conditions-13937">store credits</a>.</div>

Can I use multiple discount codes?

<h5 id="dont-worry-were-here-to-help">Don&apos;t worry, we&apos;re here to help!</h5><table><tbody><tr><td style="text-align: left; vertical-align: top;">Term</td><td style="text-align: left; vertical-align: top;">Definition</td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://www.byinviteonly.shop/account/register">Crystal Club redemption</a></td><td style="text-align: left; vertical-align: top;"><ol><li><a href="https://byinviteonly.gorgias.help/en-US/how-do-i-redeem-my-crystal-club-points-13883">Voucher redemption</a></li><li><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-%5Bonline-exclusive%5D-13916">Gift redemption</a></li></ol></td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-%5Bonline-exclusive%5D-13916">Voucher redemption</a></td><td style="text-align: left; vertical-align: top;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-%5Bonline-exclusive%5D-13916">Redemption of Crystal Club points for 10% / 15% / 20% vouchers</a></td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-%5Bonline-exclusive%5D-13916">Gift redemption</a></td><td style="text-align: left; vertical-align: top;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-crystal-club-gift-redemptions-%5Bonline-exclusive%5D-13916">Redemption of Crystal Club rewards that are not</a><ul><li>vouchers redemptions and/or</li><li>dollar redemptions.</li></ul>(e.g. Eclair Jewellery Box)</td></tr><tr><td style="text-align: left; vertical-align: top;">Voucher code</td><td style="text-align: left; vertical-align: top;"><ul><li>Code generated for Crystal Club 10% / 15% / 20% vouchers</li><li>Code generated for Crystal Club gift redemption</li><li>Codes will typically look like LL-XXXXXXXX</li></ul></td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-your-discount-terms-and-conditions-13932">Discount code</a></td><td style="text-align: left; vertical-align: top;">Promotional and sale codes (e.g.: INVITEDXXXXXXXX)</td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://byinviteonly.gorgias.help/en-US/what-happens-if-my-recipient-would-like-to-exchange-an-item-13895">Gift card credits</a></td><td style="text-align: left; vertical-align: top;">Credits from a gift card (16 characters, alphanumeric)</td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">Store credits</a></td><td style="text-align: left; vertical-align: top;">Issued only on valid refunds</td></tr><tr><td style="text-align: left; vertical-align: top;"><a href="https://byinviteonly.gorgias.help/en-US/i-don-t-know-what-s-my-loyalty-code-13903">Loyalty code</a></td><td style="text-align: left; vertical-align: top;">Encompasses store credits</td></tr></tbody></table>

I'm confused by all the discount codes you have. Help!

Learn more about our Discount Code terms and conditions.

<h5 id="discount-code-terms-and-conditions">Discount Code Terms and Conditions</h5><ol><li class="li1">All discount codes are not refundable and cannot be replaced if lost or damaged.</li><li class="li1">We are not able to extend or reissue any discount code that has expired.&#xA0;</li><li>If you have placed an order but have failed to apply a valid discount code, we will not be able to rebate the balance back to you in cash or store credits.</li><li>All discount codes are not exchangeable for cash.</li><li>Any unused balance will not be refunded if the discount is a dollar value.</li><li>Discount codes cannot be applied to a paid order. No refunds in cash or store credit will be applied once payment is received.</li><li>Store credits and discount codes can be used concurrently. Further terms &amp; conditions apply.</li><li>Only membership rewards &amp; certain discount codes can be applied to our Gldsmth collection. Please check the discount email terms &amp; conditions for more information.</li><li>Crystal Club points would not be issued to the referee if the 15% referral code was not utilised on the referral&apos;s first purchase. &#xA0;</li><li>All discount codes are not applicable on the purchase of a Gift Card.</li><li>Discount codes applied in an order that has been returned will not be reissued.</li><li id="isPasted">By Invite Only reserves the right to vary/amend the privileges or terms and conditions without prior notice.</li></ol> <ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-use-my-discount-code-13892" rel="noopener noreferrer" target="_blank">using your discount code online.</a></li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-use-my-discount-code-in-stores-13891" rel="noopener noreferrer" target="_blank">using your discount code in-stores.</a></li></ul>

Tell me more about your Discount Code terms and conditions.

Unfortunately, discount codes cannot be extended nor are we able to reissue a new one to you.

Unfortunately, discount codes cannot be extended nor are we able to reissue a new one to you.We urge you to be mindful of the expiration date on any discount received and to use it before it expires!Learn more about our discount terms and conditions <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-discount-code-terms-and-conditions-13932">here</a>.

My discount code has expired. Can it be extended?

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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Jewellery Care

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By Invite Only

Learn more about getting discounts and using them on your next order.

Discount Codes

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[PROMO] Grab PayLater for in-store Purchases

[NOTICE] Pricing changes due to material cost.

Mother's Day Sale 2025 | Exchange, Return, Repair, and Replacement

[PROMO] Mother's Day Sale 2025

Gift with Purchase | Kaya Compressible Travel Cubes

[Gift with Purchase] Kaya Compressible Travel Cubes

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

Return & Exchange

Services Available

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Tell me more about support and services during peak season.

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How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

Shipping to the US

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What happens when I make an order?

Can I update my order?

Can I combine my orders?

Can I cancel my order?

How do I know if my order is processed?

How do I check my past orders?

Where do I go to make an in-store purchase?

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

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Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

My gift card did not get delivered. Help!

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How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Is there gift wrap available?

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When will your item be restocked?

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How do I measure my wrist?

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My necklace or bracelet is too short

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Can I customise my jewellery size?

Tips and Tricks!