Your item will be ready for collection 4 business days after the order is confirmed!

<h5 id="your-order-will-be-ready-for-collection-in-4-5-business-days-after-the-order-is-confirmed">Your order will be ready for collection in 4-5 business days after the order is confirmed.</h5>Head to the store only when you&apos;ve received your shipment notification email.&#xA0;If you do not receive a shipment notification email after 5 business days, please check your junk and spam folder.Please note that orders are not processed on weekends and Singapore public holidays, and the collection period varies during our peak period.&#xA0;&#xA0;<ul><li>Learn more about our delivery estimates during <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">peak periods</a>. &#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-happens-when-i-opt-for-self-collect-13942" rel="noopener noreferrer" target="_blank">self-collection</a>.</li></ul>

When can I collect my order?

<h5 id="unfortunately-not">Unfortunately not.</h5>Our online and offline inventories are separate &#x2013; an item available online may not be available at our store.If the item you&apos;ve purchased is unavailable at the retail store, we will have to prepare and have it sent down to the store for collection.

Can I make an order online and collect immediately?

After your order is confirmed, it'll take two days to be processed!

<h5 id="lets-break-it-down">Let&apos;s break it down.<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/BIO-Delivery-timeline-self_collect-35b09bd9-2eea-4088-8c8c-dfb5f97f5b79.png" style="width: 800px;" class="fr-fic fr-dib"></h5> <ol><li>Order&#xA0;confirmed: a confirmation email&#xA0;will be sent to you<ul><li>This summarises and acknowledges your order. It will detail your order number, the items ordered, shipping method chosen, and any other relevant information. </li></ul></li><li>Order packed<ul><li>This takes up to 4-5&#xA0;business days once your order is confirmed. Once processed, your order is packed and ready to go! </li></ul></li><li id="isPasted" start="3" style="counter-increment:li 2;">Order leaves our doorstep<ul><li id="isPasted" start="3" style="counter-increment:li 2;">Your order has left the warehouse and is on the way to one of our self-collection points! </li></ul></li><li id="isPasted" start="3" style="counter-increment:li 2;">Order ready for collection: a shipment notification email&#xA0;will be sent to you<ul><li>Your order is now ready for collection at one of our self-collection points! Please collect your items within 30 days from the date of purchase.</li></ul></li></ol> Please note that we do not process orders on weekends and public holidays.&#xA0; <h4 id="self-collection-points">Self-Collection Points</h4>Bugis Junction200 Victoria Street, Kiosk 1 (Hylam Street) Singapore 188021 (near McDonald&apos;s and MAC Cosmetics) NEX&#xA0;23 Serangoon Central, #01-K9Singapore 556083(Near Dyson &amp; Clarins)&#xA0; JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa &amp; Love Bonito)&#xA0; Vivocity1 Harbourfront Walk, Vivocity, #01-K19/2Singapore 098585(Between Sephora and Victoria&apos;s Secret) <ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-if-i-forget-to-collect-my-order-13943" rel="noopener noreferrer" target="_blank">what happens if you don&apos;t collect your order on time</a>.</li></ul>&#xA0;&#xA0;

What happens when I opt for self-collection?

<h5 id="self-collection-terms-and-conditions">Self-Collection Terms and Conditions:</h5><ol><li class="li1">Self-collection is available in Singapore, strictly at our Bugis Junction, NEX, JEM and VivoCity store.</li><li>Please wait to be notified by our shipment notification email before visiting the store.</li><li>If you have not received a shipment notification email after 4-5 business days, please check your junk and spam folder.<ul><li>Kindly note that shipment notifications may vary during peak season.</li></ul></li><li>All orders will be kept in our store for 30 days from the date of purchase. No extension of the warranty period will be applied to orders that are picked up after the collection period.</li><li>Thereafter, the company resumes ownership of the item(s) and reserves the right of disposal. Payment received for item(s) will be withheld as damages for the breach of contractual terms.</li><li>Orders will not be available for immediate collection as our online and offline inventories are separate.<ul><li>If the item you&apos;ve purchased is unavailable at the retail store, we will have to prepare and have it sent down to the store for collection.</li></ul></li><li>If your order has been sent to the store, $4 will be charged for a change of point of collection, re-delivery to the selected store or delivery to an address.&#xA0;</li></ol> <ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-happens-when-i-opt-for-self-collect-13942" rel="noopener noreferrer" target="_blank">self-collection</a>.</li></ul>

Tell me more about Self-Collection terms and conditions.

All self-collect orders will be kept in our store for 30 days from the date of purchase.

<h5 id="all-self-collect-orders-will-be-kept-in-our-store-for-30-days-from-the-date-of-purchase">All self-collect orders will be kept in our store for 30 days from the date of purchase.</h5>No extension of the warranty period will be applied to orders that are picked up after 30 days. The customer will be liable for any re-delivery fees. &#xA0;Should the item(s) not be picked up within 30 days, the company resumes ownership of the item(s) and reserves the right of disposal.Payment received for the item(s) will be withheld as damages for the breach of contractual terms.

What if I forget to collect my order?

Self-collection is only available for customers residing in Singapore.

<h4 id="self-collection-is-only-available-for-customers-residing-in-singapore">Self-collection is only available for customers residing in Singapore.</h4>Self-collection points:Bugis Junction200 Victoria Street, Kiosk 1 (Hylam Street) Singapore 188021 (near McDonald&apos;s and MAC Cosmetics) NEX&#xA0;23 Serangoon Central, #01-K9Singapore 556083(Near Dyson &amp; Clarins)&#xA0; JEM&#xA0;50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa &amp; Love Bonito)&#xA0; Vivocity1 Harbourfront Walk, Vivocity, #01-K19/2Singapore 098585(Between Sephora and Victoria&apos;s Secret)

Where do I go to collect my order?

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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