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[UPDATED]Tell me more about your Replacement Terms and Conditions.Updated 9 months ago

Replacement Terms and Conditions

  1. Valid By Invite Only Order ID or receipt is required for any replacement request.
  2. Purchased items can only be replaced once.
  3. Replaced items will not be valid for any further exchanges or returns. 
  4. Replacement services will not be eligible for designs available at our clearance sample sales or warehouse sales.
    1. By Invite Only covers shipping replacement costs, however, customers outside Singapore are responsible for all shipment duties and taxes.
    2. If the customer refuses a replacement delivery due to duties and taxes, the brand is not responsible for any additional delivery costs. 
  5. Replacement will be issued if the product fits our admissible damages. 
  6. All of our products are carefully handcrafted, hence slight variance is inevitable.  
Due to the handmade nature of our jewellery, please expect slight variations in shape, size, mould and colour of your piece. Images uploaded on our website are for illustrative purposes and may not showcase unique variations in each jewellery.

These differences are not flaws but rather a testament to the individuality and uniqueness of handmade craftsmanship. Your piece will be distinctively yours, ensuring that no two items are exactly alike which adds to the charm and value of our jewellery ❤︎

Scroll down to learn more about the online & in-store replacement process. 

Click here if you have purchased our fine jewellery (Gldmsth) instead. 

Replacement Validity

  • Your item is damaged and/or broken
  • You have received the wrong item
By Invite Only's warranty covers a timeframe of 30 days from date of purchase. This is inclusive of weekends and public holidays. This warranty does not cover damage caused by wear and tear, and does not cover lost items.

Examples of Admissible Damages:
  1. Jewellery items received with their clasps, jump rings, pendants, or chains disconnected.
  2. Jewellery item received with its pendant broken into pieces.
  3. Jewellery items received with discolouration before wear.
  4. Online purchases with the following issues:
    • Earrings or necklace pendants detached upon arrival.
    • Earrings or necklace ear post detached upon arrival. 
    • Jewellery care product seals are open upon arrival.
If customers have purchased at any of our physical stores in Singapore or pop-up events. Earring post, necklace pendant, or ring pendant detached/bent upon arriving home or back in the home country is not considered as admissible damages.
 

Customers are responsible for checking any products purchased at the store before completing their payment


Examples of Inadmissible Damages:
  1. Gemstones with natural inclusions (e.g. black carbon dots or flecks natural to the stone's characteristics), uneven colour distribution compared to the image on the product page, fissures and internal fractures
  2. Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot).
  3. Jewellery damaged by accidental handling or due to "hands-on" activities, resulting in stones being lost.
  4. Jewellery discolouration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  5. Jewellery damaged due to negligence (such as exposure to acid, alcohol wipes or non-jewellery-friendly products). Click here to find out more about our jewellery care.
  6. Jewellery damaged due to wear and tear.
    This includes but is not limited to:
    1. Scratches
    2. Deformities on the shape of huggies/rings
    3. Deformities on earring posts
  7. Loose huggies clasps.
  8. Earring post that are slightly bent during transit

Replacement Process

Singapore Residents: Delivery/purchases for customers that reside in Singapore will qualify for the following replacement process.

  • Replacements are available online and in stores. 

In-store replacements:

Online Replacements:

  • All online replacements depend on the selected item's stock availability when the customer service team reviews the request. 
  • The new item will be shipped to your registered address. Online requests cannot be completed via our retail stores, even if you go down to drop the item off. The product will be reserved from our warehouse inventory if you've made a request online.
  • All online replacement requests will require the customer to drop off the defective item via a return envelope provided by By Invite Only or a store nearest to you.  
  • The Customer Service team will update the replacement approval status via email registered with the order. 
  • Please note that we will take 2 business days to respond to your request. 
  • To submit your online replacement, please click here. 


International/Tourist: Customers not residing in Singapore will qualify for the following replacement process

  1. Kindly submit your replacement request via our portal here. 
  2. Replacement will be valid upon item evaluation via email. Product validity will be based on our terms and conditions. 
  3. The customer will bear any duties and taxes as its value varies depending on each country. 
    • If the customer rejects any replacement delivery due to duties and taxes, the customer will bear a re-delivery cost.
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