Replacement terms, conditions, and the process.

<h3 id="isPasted">Fine Jewellery Replacement Terms and Conditions</h3><ol><li start="1" style="counter-increment: li 0; color: rgb(70, 70, 70);">This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">gldsmth</a>.</li><li style="color: rgb(70, 70, 70);">Purchased items can only be replaced once.</li><li style="color: rgb(70, 70, 70);">By Invite Only&apos;s replacement covers a timeframe of 3&#xA0;months from the date of purchase. This is inclusive of weekends and public holidays. This warranty does not&#xA0;cover:<ol style="color: initial;"><li style="color: rgb(70, 70, 70);">Loss or theft</li><li style="color: rgb(70, 70, 70);">Damages attained from daily wear and tear<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Example: expansion of chains, dents or scratches on stones.</li></ul></li><li style="color: rgb(70, 70, 70);">Purchases made using online auction sites or unauthorised resellers</li><li style="color: rgb(70, 70, 70);">Customised items</li><li style="color: rgb(70, 70, 70);">Loss of earring backing/stopper</li><li style="color: rgb(70, 70, 70);">Ring / Earrings bent due to wear and tear.&#xA0;</li></ol></li><li style="color: rgb(70, 70, 70);">Requests received within four&#xA0;to twelve&#xA0;months from the purchase date will receive &#xA0;complimentary&#xA0;repair. The customer will bear any return shipping cost.&#xA0;</li><li style="color: rgb(70, 70, 70);">If replacement is unavailable and repair is not feasible, the customer will receive store credits based on the amount paid. To learn more about our store credits, click <a href="https://faq.byinviteonly.shop/en-US/articles/store-credits-3259" rel="noopener noreferrer" target="_blank">here.</a></li><li style="color: rgb(70, 70, 70);">All replacements are reviewed based on our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-replacement-terms-and-conditions-13935" rel="noopener noreferrer" target="_blank">terms and conditions</a> and product damage validity.&#xA0;</li><li style="color: rgb(70, 70, 70);">By Invite Only reserves the right to reject any replacement request that does not comply with our terms and conditions.&#xA0;</li></ol><hr><h3 id="fine-jewellery-replacement-process">Fine Jewellery Replacement Process&#xA0;</h3>Singapore Residents:&#xA0;Delivery/purchases that reside in Singapore will qualify for the following replacement process.&#xA0;<ol><li style="color: rgb(70, 70, 70);">Replacement is available online and in stores (subjected to store stock availability)</li><li style="color: rgb(70, 70, 70);">To request a replacement, please head down to any By Invite Only stores where our friendly retail team can assist you.</li><li style="color: rgb(70, 70, 70);">Alternatively, you may submit your return request via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service centre here&#xA0;</a>to receive your replacement request approved before dropping the item off your item.</li></ol> International/ Tourist:&#xA0;Customers not residing in Singapore will qualify for the following replacement process.&#xA0;<ol><li style="color: rgb(70, 70, 70);">Kindly submit your replacement request via our portal<a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">&#xA0;here.</a>&#xA0;</li><li style="color: rgb(70, 70, 70);">Replacement will be valid upon item evaluation in Singapore. Product validity will be based on our <a href="https://faq.byinviteonly.shop/en-US/340194-5b397aed5a0e4a9ca55e3cc217d66bca" rel="noopener noreferrer" target="_blank">terms and conditions.&#xA0;</a></li><li style="color: rgb(70, 70, 70);">The customer will bear any duties and taxes as its value varies depending on each country.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">If the customer rejects any replacement delivery due to duties and taxes, the customer will bear a re-delivery cost.</li></ul></li></ol>

[UPDATED] Replacements for fine jewellery

All about repairs process as well as terms and conditions

<h5 id="fine-jewellery-repair-terms-and-conditions">Fine Jewellery Repair Terms and Conditions</h5>This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://byinviteonly.gorgias.help/en-US/what-is-gldsmth-13946" target="_blank">gldsmth</a>.<div class="note-callout">Our in-house crafter will review all repair requests on a case-by-case basis.</div> Repair Requests under Warranty<ol><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">By Invite Only&apos;s warranty covers a timeframe of 12 months from the date of purchase. This is inclusive of weekends and public holidays.</li><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">Repairs within warranty will be chargeable if the item is damaged due to one but not limited to:&#xA0;<ul style="font-family: initial;"><li id="isPasted" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery crushed or trampled by a heavy object (such as a car, trolley, or by foot)&#xA0;</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged by accidental handling</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to negligence (<span style="color: rgb(65, 65, 65); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">such as exposure to acid, alcohol wipes or non-jewellery-friendly products)</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1; margin-block-end: 8px;">Jewellery damaged due to wear and tear. This includes but not limited to the following:&#xA0;<ul style="font-family: initial;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Scratches on pendants/stones</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities in the shape of Huggies</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities on the earring post</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Expansion of chain</li></ul></li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Loose Huggies clasps</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Customised items</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">Should the customer fail to provide any response or update within 2 months from the date of drop off, the company resumes ownership of the item(s) and reserves the right of disposal.</li><li style="font-family: Arial, Helvetica, sans-serif;">Similar to self-collection orders, all repair requests or repaired items that have been sent down to our outlet for collection will be kept in the store for 1 month. The company resumes ownership of the item(s) and reserves the disposal right.&#xA0;</li></ol>Repair Requests after Warranty<ol><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">Repair Requests after Warranty will occur a Crafter&apos;s Fee<ul style="font-family: initial;"><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">A Crafter&apos;s Fee varies and is dependent on the severity of the damage</li></ul></li></ol> <div class="note-callout">Please note that By Invite Only reserves the right to reject any invalid request.</div>

Repairs for fine jewellery

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