All about the exchange process as well as terms and conditions

<h5 id="fine-jewellery-exchange-terms-and-conditions">Fine Jewellery Exchange Terms and Conditions</h5><ol><li start="1" style="counter-increment:li 0;">This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">gldsmth</a>.</li><li>Purchased items can only be exchanged once.</li><li>Items can only be exchanged 30 days from the date of purchase.</li><li id="isPasted">Exchanged items will be valued as per the amount it was purchased at</li><li>The price of the exchanged item should be equal&#xA0;to the new item<ul><li>If there is an increase in price, a top-up will be required and the customer will bear it</li></ul></li><li>The customer will bear any shipping or delivery costs. Kindly note that we are not liable for lost packages en route to our warehouse.&#xA0;</li><li>No returns, exchanges, or replacements are valid for customised items.</li><li id="isPasted">All in-store exchanges are dependent on the selected&#xA0;<a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871">item&apos;s in-store stock availability</a>.<ul><li>Learn <a href="https://byinviteonly.gorgias.help/en-US/how-to-check-in-store-stock-availability-13871" rel="noopener noreferrer" target="_blank">how to check an item&apos;s in-store stock availability</a>.</li></ul></li><li>Gift boxes and/or packaging is not valid for exchanges.&#xA0;</li></ol>Items purchased using store credits or gift cards cannot be returned or exchanged. Learn more about <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credits</a>.<h5 id="fine-jewellery-exchange-process">Fine Jewellery Exchange Process</h5><ol><li>Due to security reasons, all Fine Jewellery After Sales Services will be available at all By Invite Only stores except at By Invite Only 313 Somerset and Vivocity.&#xA0;</li><li>To request an exchange, please head down to any By Invite Only store except for By Invite Only 313@Somerset and Vivocity, where our friendly retail team can assist you.</li><li>Please note that all fine jewellery purchased must be tied to an order number and customer profile at the time of purchase. In the event of an exchange request, these two aspects must be verified for the exchange to be processed.</li></ol> AddressBy Invite Only ION Orchard2 Orchard Turn, #B3-04Singapore 238801( Near Starbucks &amp; ZARA Men&apos;s) By Invite Only Bugis Junction200 Victoria Street, #01-HylamSt-K1Singapore 188021(near McDonald&apos;s and MAC Cosmetics) By Invite Only NEX23 Serangoon Central, #01-K9,Singapore 556083(Near Dyson and Clarins) By Invite Only JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa &amp; Love Bonito)

Exchanges for fine jewellery.

<h5 id="fine-jewellery-return-terms-and-conditions">Fine Jewellery Return Terms and Conditions</h5><ol><li start="1" style="counter-increment:li 0;">This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">gldsmth</a>.</li><li>Purchased items can only be returned once.</li><li>Returns will be processed in <a href="https://byinviteonly.gorgias.help/en-US/what-are-store-credits-13938">store credits</a> or cash refunds based on our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" rel="noopener noreferrer" target="_blank">terms &amp; conditions</a>.&#xA0;</li><li id="isPasted" style="color: rgb(70, 70, 70);">Return requests and refunds are not instantly validated. The entire process may take up to 21 business days to be concluded, depending on your bank.&#xA0;</li><li id="isPasted">Further terms and conditions may apply if your order consists of a Gift with Purchase.&#xA0;</li><li>The customer will bear any shipping cost. We would recommend choosing a shipping option that has a tracking option. Please note that we are not liable for lost packages en route to our warehouse.&#xA0;</li><li>Items purchased with shopping mall vouchers are not valid for cash refunds. You may submit a return with store credits should the item fulfil our returns validity.&#xA0;</li><li>No returns, exchanges, or replacements are valid for customised items.</li></ol> <h5 id="fine-jewellery-returns-process">Fine Jewellery Returns Process</h5><ol><li>Due to security reasons, all Fine Jewellery After Sales Services will be available at all By Invite Only stores except for By Invite Only 313 Somerset and Vivocity.</li><li>To request a return, please head down to any By Invite Only store with the exception of By Invite Only 313@Somerset and Vivocity, where our friendly retail team can assist you.</li><li>Alternatively, you may submit your return request via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service centre here&#xA0;</a>to receive your returns request approved before dropping the items off at selected stores.&#xA0;</li></ol> AddressBy Invite Only ION Orchard2 Orchard Turn, #B3-04Singapore 238801( Near Starbucks &amp; ZARA Men&apos;s) By Invite Only Bugis Junction200 Victoria Street, #01-HylamSt-K1Singapore 188021(near McDonald&apos;s and MAC Cosmetics) By Invite Only NEX23 Serangoon Central, #01-K9,Singapore 556083(Near Dyson and Clarins) By Invite Only JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa &amp; Love Bonito)

Returns for fine jewellery

Replacement terms, conditions, and the process.

<h3 id="isPasted">Fine Jewellery Replacement Terms and Conditions</h3><ol><li start="1" style="counter-increment: li 0; color: rgb(70, 70, 70);">This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://www.byinviteonly.shop/collections/gldsmth" rel="noopener noreferrer" target="_blank">gldsmth</a>.</li><li style="color: rgb(70, 70, 70);">Purchased items can only be replaced once.</li><li style="color: rgb(70, 70, 70);">By Invite Only&apos;s replacement covers a timeframe of 3&#xA0;months from the date of purchase. This is inclusive of weekends and public holidays. This warranty does not&#xA0;cover:<ol style="color: initial;"><li style="color: rgb(70, 70, 70);">Loss or theft</li><li style="color: rgb(70, 70, 70);">Damages attained from daily wear and tear<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Example: expansion of chains, dents or scratches on stones.</li></ul></li><li style="color: rgb(70, 70, 70);">Purchases made using online auction sites or unauthorised resellers</li><li style="color: rgb(70, 70, 70);">Customised items</li><li style="color: rgb(70, 70, 70);">Loss of earring backing/stopper</li><li style="color: rgb(70, 70, 70);">Ring/ Earrings bent due to wear and tear.&#xA0;</li></ol></li><li style="color: rgb(70, 70, 70);">Requests received within four&#xA0;to twelve&#xA0;months from the purchase date will receive a complimentaryrepair. The customer will bear any return shipping cost.&#xA0;</li><li style="color: rgb(70, 70, 70);">If replacement is unavailable and repair is not feasible, the customer will receive store credits based on the amount paid. To learn more about our store credits, click <a href="https://faq.byinviteonly.shop/en-US/articles/store-credits-3259" rel="noopener noreferrer" target="_blank">here.</a></li><li style="color: rgb(70, 70, 70);">All replacements are reviewed based on our <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-replacement-terms-and-conditions-13935" rel="noopener noreferrer" target="_blank">terms and conditions</a> and product damage validity.&#xA0;</li><li style="color: rgb(70, 70, 70);">By Invite Only reserves the right to reject any replacement request that does not comply with our terms and conditions.&#xA0;</li></ol><hr><h3 id="fine-jewellery-replacement-process">Fine Jewellery Replacement Process&#xA0;</h3>Singapore Residents:&#xA0;Delivery/purchases that reside in Singapore will qualify for the following replacement process.&#xA0;<ol><li style="color: rgb(70, 70, 70);">Replacement is available online and in stores.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">Due to security reasons, all Fine Jewellery After Sales Services will be available at all By Invite Only stores with the exception of By Invite Only 313 Somerset and Vivocity.</li></ul></li><li style="color: rgb(70, 70, 70);">To request a replacement, please head down to any By Invite Only store with the exception of By Invite Only 313@Somerset and Vivocity, where our friendly retail team can assist you.</li><li style="color: rgb(70, 70, 70);">Alternatively, you may submit your return request via our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service centre here&#xA0;</a>to receive your replacement request approved before dropping the item off at selected stores.&#xA0;</li></ol> International/ Tourist:&#xA0;Customers not residing in Singapore will qualify for the following replacement process. <ol><li style="color: rgb(70, 70, 70);">Kindly submit your replacement request via our portal<a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">&#xA0;here.</a>&#xA0;</li><li style="color: rgb(70, 70, 70);">Replacement will be valid upon item evaluation in Singapore. Product validity will be based on our <a href="https://faq.byinviteonly.shop/en-US/340194-5b397aed5a0e4a9ca55e3cc217d66bca" rel="noopener noreferrer" target="_blank">terms and conditions.&#xA0;</a></li><li style="color: rgb(70, 70, 70);">The customer will bear any duties and taxes as its value varies depending on each country.&#xA0;<ul style="color: initial;"><li style="color: rgb(70, 70, 70);">If the customer rejects any replacement delivery due to duties and taxes, the customer will bear a re-delivery cost.</li></ul></li></ol>

[UPDATED] Replacements for fine jewellery

All about repairs process as well as terms and conditions

<h5 id="fine-jewellery-repair-terms-and-conditions">Fine Jewellery Repair Terms and Conditions</h5>This set of terms and conditions apply to all fine jewellery products housed under By Invite Only&apos;s fine jewellery capsule collection, <a href="https://byinviteonly.gorgias.help/en-US/what-is-gldsmth-13946" target="_blank">gldsmth</a>.<div class="note-callout">Our in-house crafter will review all repair requests on a case-by-case basis.</div> Repair Requests under Warranty<ol><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">By Invite Only&apos;s warranty covers a timeframe of 12 months from the date of purchase. This is inclusive of weekends and public holidays.</li><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">Repairs within warranty will be chargeable if the item is damaged due to one but not limited to:&#xA0;<ul style="font-family: initial;"><li id="isPasted" style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery crushed or trampled by a heavy object ( such as a car, trolley, or by foot)&#xA0;</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged by accidental handling</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Jewellery damaged due to negligence ( <span style="color: rgb(65, 65, 65); font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">such as exposure to acid, alcohol wipes or non-jewellery-friendly products)</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1; margin-block-end: 8px;">Jewellery damaged due to wear and tear. This includes but not limited to the following:&#xA0;<ul style="font-family: initial;"><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Scratches on pendants/stores</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities in the shape of Huggies</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Deformities on the earring post</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Expansion of chain</li></ul></li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Loose Huggies clasps</li><li style="box-sizing: inherit; font-family: Arial, Helvetica, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 14px; line-height: 1.5; margin-block-end: 8px;">Customised items</li></ul></li><li style="font-family: Arial, Helvetica, sans-serif;">Should the customer fail to provide any response or update within 2 months from the date of drop off, the company resumes ownership of the item(s) and reserves the right of disposal.</li><li style="font-family: Arial, Helvetica, sans-serif;">Similar to self-collection orders, all repair requests or repaired items that have been sent down to our outlet for collection will be kept in the store for 1 month. The company resumes ownership of the item(s) and reserves the disposal right.&#xA0;</li></ol>Repair Requests after Warranty<ol><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">Repair Requests after Warranty will occur a Crafter&apos;s Fee<ul style="font-family: initial;"><li start="1" style="counter-increment: li 0; font-family: Arial, Helvetica, sans-serif;">A&#xA0;Crafter&apos;s Fee varies and is dependent on the severity of the damage</li></ul></li></ol> <div class="note-callout">Please note that By Invite Only reserves the right to reject any invalid request.</div>&#xA0;<h5 id="fine-jewellery-repair-process">Fine Jewellery Repair Process</h5><ol><li id="isPasted" style="font-family: Arial, Helvetica, sans-serif;">Due to security reasons, all Fine Jewellery After Sales Services will be available at all By Invite Only stores except for&#xA0;By Invite Only 313 Somerset and Vivocity.</li><li style="font-family: Arial, Helvetica, sans-serif;">To request a return, please visit any By Invite Only store except for&#xA0;By Invite Only 313@Somerset and Vivocity, where our friendly retail team can assist you.</li></ol> AddressBy Invite Only ION Orchard2 Orchard Turn, #B3-04Singapore 238801( Near Starbucks &amp; ZARA Men&apos;s) By Invite Only Bugis Junction200 Victoria Street, #01-HylamSt-K1Singapore 188021(near McDonald&apos;s and MAC Cosmetics) By Invite Only NEX23 Serangoon Central, #01-K9,Singapore 556083(Near Dyson and Clarins) By Invite Only JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa &amp; Love Bonito)&#xA0;

Repairs for fine jewellery.

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Tell me more about your Exchange terms and conditions.

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