Mother's Day Sale 2025 | Order, Shipping and DeliveryUpdated 6 days ago
From mothers and grandmothers to mother-figures and mentors, we’re celebrating every woman who’s made a difference. Thank her with something beautiful.
Promotion period:
24 April 2025, 10AM SGT to 12 May 2025, 11:59PM SGT
Promotion:
Get 10% off storewide with S$80 min. spend
Get 15% off storewide with S$120 min. spend
Get 20% off storewide and a Gift With Purchase (worth S$89) with S$180 min. Spend.
Selected products at 30% off at VivoCity and Tampines 1 only.
Terms and conditions: Exclusions on fine jewellery (gldsmth), gift cards, extensions and backings,and discounted items. Products purchased with a discount of 30% or higher will not be eligible for returns or exchange. No discount code is required. Please note that discounted prices will only be reflected in your shopping cart. No stacking with other discount codes allowed. Other terms below apply.
Gift with Purchase:
Promotion: Receive a set of Travel Compression Packing Cubes (worth S$89) with min. spend of S$180 (before discount)
Terms & conditions: 24 April to 12 May 2025 or while stocks last, whichever comes first.
Order, Shipping, and Delivery
1. When will my order arrive?
Local & International orders: 2-5 Business Days Delivery
Processing: 2 to 3 business days
Delivery: 1 to 2 business days
Self-collection: after 4-6 Business days
*Please note that these are estimated delivery times. Our team does not fulfil orders on weekends and public holidays.
Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.
Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.
Learn more about our peak season support and services.
2. Can I place my order online and collect it in-store?
Yes! You may pick your order up at our stores after 4-5 business days from the date of purchase. We will send you a shipment notification email once your order is ready for collection.
Self-collection points:
Bugis Junction
200 Victoria Street, #01-HylamSt-K1
Singapore 188021
(near McDonald's and MAC Cosmetics)
NEX
23 Serangoon Central, #01-K9,
Singapore 556083
(Near Dyson and Clarins)
JEM
50 Jurong Gateway Road #01-20
Singapore 608549
(Near Lovisa and Love, Bonito)
VivoCity
1 Harbourfront Walk, Vivocity, #01-K19/2
Singapore 098585
(Between Sephora and Victoria's Secret)
Tampines 1
10 Tampines Central 1, #01-29,
Singapore 529536
(Beside Another Sole)
3. I selected the wrong item during check out. Help!
If your order has yet to be fulfilled, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
4. How do I know if my order is fulfilled?
Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.
Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.
How to find out if your order has been processed.
5. I forgot to add an extension to my order. Can I still add on to my order?
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) within 8 hours of your order to notify us of your situation. We will then proceed to assist you accordingly.
Alternatively, you may report the issue via the live chat plugin on our website by selecting “Track and Manage my Orders - Report Issue”.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
If your order has been processed, we cannot add any additional extensions to your order. If you'd like to purchase an extension,
Normal extensions (gold, 925 silver and rose gold): You can purchase the extension online and in-stores.
For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply.
6. Will I be charged for duties and taxes?
The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.
Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.
7. I have selected the wrong delivery method!
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
If your order has been processed and you initially selected:
Self-collection
We will have to collect your item from our store and schedule to have it delivered to you. Processing times will be lengthened by an additional 3 business days due to the time required for collection and delivery from the store to our office. Please note: the customer will bear a re-delivery charge of $4.
Local and/or International Shipping
Our courier partners would have already collected your item and we would unfortunately not be able to retrieve it.
If the address you’ve sent your order to is incorrect, kindly email our Customer Service team ([email protected]) to notify us of your situation or chat with us via our live chat plugin on our website.
How to find out if your order has been processed.
8. I've changed my mind about one or more items in my order. What can I do?
If your order has yet to be processed, kindly email our friendly Customer Service team at [email protected] or click on “Track and Manage my Orders - Report Issue” via our chat widget. Our team will get back to you as soon as possible.
Do note processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.
If your order has been fulfilled, kindly submit a return request to us via our Self-Service Centre.
Learn more about our Returns process.
Learn more about our Exchange process.
Discounted products AND/OR items purchased utilising store credits/gift cards will not be valid for any return or exchange.
As such, please ensure the right items have been included in your cart prior to payment.
9. Mother’s Day Delivery cut-off dates 2025
To receive your items by 10 May 2025,
Local online orders must be made by 06 May, Wednesday, 11:59 PM SGT and self collection orders must be made by 02 May, Friday, 11:59 PM SGT.
International online orders must be made by 30 April, Wednesday, 11:59 PM SGT
Delivery timelines are estimates and not guaranteed. We recommend placing your order as early as possible to avoid potential delays due to unforeseen shipping disruptions.