What happens when I opt for self-collection?Updated 3 months ago

Let's break it down.

1. Order confirmed: a confirmation email will be sent to you
   • This summarises and acknowledges your order. It will detail your order number, the items ordered, shipping method chosen, and any other relevant information.
     
     
2. Order packed
   • This takes up to 4-5 business days once your order is confirmed. Once processed, your order is packed and ready to go!
     
     
3. Order leaves our doorstep
   • Your order has left the warehouse and is on the way to one of our self-collection points!
     
     
4. Order ready for collection: a shipment notification email will be sent to you
   • Your order is now ready for collection at one of our self-collection points! Please collect your items within 30 days from the date of purchase.

Please note that we do not process orders on weekends and public holidays. 

Self-Collection Points

Bugis Junction

200 Victoria Street, Kiosk 1 (Hylam Street)
Singapore 188021
(near McDonald's and MAC Cosmetics)

NEX 

23 Serangoon Central, #01-K9

Singapore 556083

(Near Dyson & Clarins) 

JEM

50 Jurong Gateway Road #01-20

Singapore 608549

(Near Lovisa & Love Bonito) 

Vivocity

1 Harbourfront Walk, Vivocity, #01-K19/2

Singapore 098585

(Between Sephora and Victoria's Secret)

• Learn more about what happens if you don't collect your order on time.