9.9 Sale | Order, Shipping and DeliveryUpdated 14 minutes ago

Promotion period:

04 September 2025, 10AM SGT to 14 September 2025, 11:59PM (23:59) SGT

Promotion:

Buy 1 Get 1 at 30% Off Necklaces and Earrings

Discount will automatically apply at checkout on eligible products/orders.

Terms and conditions: Promotion available online and in-store (excluding Changi Airport Terminal 3 store). Applicable on full-priced necklaces and earrings only. The 30% discount will be applied to the lower priced item. Products purchased with this promotion (Buy One Get One at 30% Off) are not valid for returns and exchanges. Not valid for all other products, including fine jewellery (gldsmth). No stacking with other discount codes allowed. Other terms below apply.

1. When will my order arrive?

Local Orders: 2-5 Business Days Delivery

Self-collection: after 4-5 Business days

Malaysia Orders: 6-8 Business Days Delivery

Philippines Orders: 10-12 Business Days Delivery

All other international orders: 5-12 Business Days Delivery

*Please note that these are estimated delivery times. Our team does not fulfil orders on weekends and public holidays.

Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.

Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.

Learn more about our peak season support and services.

2. Can I place my order online and collect in-store?

Yes! You may pick your order up at our stores after 4-5 business days from the date of purchase. We will send you a shipment notification email once your order is ready for collection.

Self-collection points:

313@somerset

313 Somerset Road, #01-K

Singapore 238895

(Between Raybans and T2 Tea)

NEX

23 Serangoon Central, #01-K9,

Singapore 556083

(Near Dyson and Clarins)

VivoCity

1 Harbourfront Walk, Vivocity, #01-K19/2

Singapore 098585

(Between Sephora and Victoria's Secret)

Tampines 1

10 Tampines Central 1, #01-29,

Singapore 529536

(Beside Another Sole)

3. I selected the wrong item during check out. Help!

If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.

If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.

All requests are processed on a case-by-case basis.

4. How do I know if my order is processed?

Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.

Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.

How to find out if your order has been processed.

5. Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.

Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

6. I have selected the wrong delivery method!

If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.

All requests are processed on a case-by-case basis.

If your order has been processed and you initially selected:

Self-collection

We will have to collect your item from our store and schedule to have it delivered to you. Processing times will be lengthened by an additional 3 business days due to the time required for collection and delivery from the store to our office. Please note: the customer will bear a re-delivery charge of $4.

Local and/or International Shipping

Our courier partners would have already collected your item and we would unfortunately not be able to retrieve it.

If the address you’ve sent your order to is incorrect, kindly email our Customer Service team ([email protected]) to notify us of your situation or chat with us via our live chat plugin on our website.

How to find out if your order has been processed.

7. I've changed my mind about one or more items in my order. What can I do?

If your order has yet to be processed, kindly email our friendly Customer Service team at [email protected] or click on “Track and Manage my Orders - Report Issue” via our chat widget. Our team will get back to you as soon as possible.

Do note processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.

If your order has been fulfilled, kindly submit a return request to us via our Self-Service Centre.

Learn more about our Returns process.
Learn more about our Exchange process.

Items purchased with this promotion AND/OR items purchased utilising store credits/gift cards will not be valid for any return or exchange.

As such, please ensure the right items have been included in your cart prior to payment.

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