Exchange, Return, Repair, and ReplacementUpdated 22 days ago
Promotion period:
Crystal Club Member Early Access: 25 April 2024, 10AM SGT to 28 April 2024, 11:59PM SGT
Public Access: 29 April 2024, 12AM SGT to 12 May 2024, 11:59PM SGT
Promotion:
Get 15% off storewide with S$100 min. spend
Get 20% off storewide with S$180 min. spend
Get 20% off storewide and a Gift With Purchase (worth S$59) with S$200 min. spend.
Terms and conditions: Exclusions on fine jewellery (gldsmth). Products purchased with a discount of 30% or higher will not be eligible for returns or exchange. No discount code is required. Please note that discounted prices will only be reflected in your shopping cart.
Gift with Purchase:
Promotion: Receive a Jelly Pouch Duo (worth S$59) with min. spend of S$200 (before discount)
Terms & conditions: While stocks last, whichever comes first.
Exchange, Return, Repair, and Replacement
1. If I bought something during the Mother’s Day Sale, is it valid for returns and exchanges?
Yes, however items purchased utilising store credits/gift cards will not be valid for any return or exchange. Additionally items enjoying any of our sale promotions are not valid for a return with cash refund.
Learn more about our Returns process.
Learn more about our Exchange process.
Due to the sale, please expect a delay of up to 3 business days for our team to work on your request.
2. The item I've received is wrong and/or damaged. Can I send them for repair or replacement?
Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free.
Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.
Please note that we do not provide exchange services for self-collection at our office.
By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
3. How long will repairs take?
During this peak season, the repair process can take up to 8 weeks.
Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.
In-Store After Sales Services
Please note that in-store exchanges and replacements are dependent on the product's in-store stock availability. Reservations of jewellery are not available in all stores.
Learn more about checking a product's in-store stock availability.
In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your item is under warranty and After Sales Service terms.