By Invite Only logo
By Invite Only logo

All articles

My discount code is invalid. Help!Updated 3 months ago

If your discount code doesn't seem to work, troubleshoot with the following:

1. Check the validity date of your discount code

2. Check for any spelling errors. 

3. Check if your cart has any items from our fine jewellery (gldsmth) collection

Only Crystal Club discount vouchers are applicable to our fine jewellery (gldsmth) collection. Please remove them to use your code.

4. Ensure that your cart contains the correct item for the discount code. (e.g. Crystal Club Redemption items

5. Please note that all additional discounts, including Crystal Club discount vouchers, are invalid during sale seasons. (e.g. Mother's Day Sale, 11.11 Mega Sale) 

6. Please try making your purchase on a different browser.

If you continually encounter problems while making payment, kindly chat or email our friendly customer service team at [email protected] for assistance. Please include a screenshot of the issue as well. 

Click here to learn more about our Discount Code Terms & Conditions

Was this article helpful?