Processing and shipping times vary during the sale!

Promotion period:&#xA0;Thursday, 06 November 2025, 10AM SGT to Sunday, 30 November 2025 11:59PM SGTPromotion:25% off storewide with no minimum spend on regular priced styles and 30% off gldsmth designs.&#xA0;Terms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on gift cards &amp; styles that are already on discount.</li><li dir="ltr" style="text-decoration:none;">No stacking of discounts allowed.</li><li dir="ltr" style="text-decoration:none;">Products purchased with a discount of 30% are considered final and not eligible for any return or exchange.&#xA0;</li><li dir="ltr" style="text-decoration:none;">No discount code is required.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Not applicable at our Changi Airport Terminal 3 (After Immigration) store.</li><li dir="ltr" style="text-decoration:none;">Other terms apply.</li></ul> <h3 dir="ltr" id="isPasted">Order, Shipping, and Delivery</h3>1. When will my order arrive?Local orders: 2 to 5 Business Days Delivery<ul><li dir="ltr" style="text-decoration:none;">Processing: 2 to 3 business days&#xA0;</li><li dir="ltr" style="text-decoration:none;">Delivery: 1 to 2 business days</li></ul>International orders:<ul id="isPasted"><li dir="ltr" style="text-decoration:none;">Malaysia Orders: 5 to 7 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Philippines Orders: 9 to 11 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Indonesia Orders: 3 to 9 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Hong Kong / Japan / United Kingdom: 3 to 8 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Australia / New Zealand: 4 to 10 Business Days Delivery</li></ul>*Please note that these are&#xA0;estimated&#xA0;delivery times.&#xA0;Our team does not fulfil orders on weekends and public holidays.Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.<ul><li dir="ltr" style="text-decoration:none;">Learn more about our&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" style="text-decoration:none;">peak season support and services</a>.</li></ul> 2. Can I place my order online and collect it in-store?Self-collection has been paused until further notice due to overwhelming orders. We will resume the option once operations stabilise. 3. Can I expedite my orders?&#xA0;Expedited processing or delivery isn&#x2019;t available during this peak period due to the high volume of orders.If you need your item urgently, we recommend visiting our stores, where you can make your purchase directly. &#xA0;To check if your product is available in-stores, simply locate the product on our website and click on &#x2018;Find in Store&#x2019; section.&#xA0; 4. The product I want is sold out. Will you be restocking it?We will be restocking selected products during the sale. If you&#x2019;d like to be notified if it&#x2019;s restocked, please click on &#x2018;Notify Me When Available&#x2019;.&#xA0;Note that our team will not be able to share restock dates and will not be able to guarantee if any specific designs will be restocked during the sale period. 5. I selected the wrong product during check out. Help!If your order has yet to be fulfilled, kindly&#xA0;email&#xA0;our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis. 6. How do I know if my order is fulfilled?Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order&#x2019;s tracking number.Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 7. I forgot to add an extension to my order. Can I still add on to my order?If your order has yet to be processed, kindly email our Customer Service team (hello@byinviteonly.shop) within 8 hours of your order to notify us of your situation. We will then proceed to assist you accordingly.Alternatively, you may report the issue via the live chat plugin on our website by selecting &#x201C;Track and Manage my Orders - Report Issue&#x201D;.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.If your order has been processed, we are unable to add any additional extensions to your order. If you&apos;d like to purchase an extension, you can purchase the extension online and in-stores.For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply. 8. Will I be charged for duties and taxes?The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.&#xA0;Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal. 9. I&apos;ve changed my mind about one or more products in my order. What can I do?If your order has yet to be processed, kindly email our friendly Customer Service team at hello@byinviteonly.shop or click on &#x201C;Track and Manage my Orders - Report Issue&#x201D; via our chat widget. Our team will get back to you as soon as possible.&#xA0;Do note processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.If your order has been fulfilled, kindly submit a return request to us via our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>Products purchased with a discount of 30% or more AND/OR products purchased utilising store credits/gift cards will not be valid for any return or exchange.As such, please ensure the right products have been included in your cart prior to payment.

Order, Shipping, and Delivery

Enjoy 25% off storewide and 30% off gldsmth styles online (discounts cannot be stacked)

Promotion period:&#xA0;Thursday, 06 November 2025, 10AM SGT to Sunday, 30 November 2025 11:59PM SGTPromotion:25% off storewide with no minimum spend on regular priced styles and 30% off gldsmth designs.&#xA0;Terms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on gift cards &amp; styles that are already on discount.</li><li dir="ltr" style="text-decoration:none;">No stacking of discounts allowed.</li><li dir="ltr" style="text-decoration:none;">Products purchased with a discount of 30% are considered final and not eligible for any return or exchange.&#xA0;</li><li dir="ltr" style="text-decoration:none;">No discount code is required.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Not applicable at our Changi Airport Terminal 3 (After Immigration) store.</li><li dir="ltr" style="text-decoration:none;">Other terms apply.</li></ul> <h3 dir="ltr" id="isPasted">Shopping Online</h3>1. How do I qualify for this promotion?Discounts are applied automatically. Please note that this promotion will apply on regular-priced products only. 2. What is the promo code?No promo codes are required. Discount will be applied automatically in your cart and at checkout. 3. Can I use member rewards during the 11.11 Storewide Holiday Sale?No, member rewards have been temporarily ceased during this promotion. You may redeem your Crystal Club discount or gifts after the sales end on 1st December.Only one promotion code can be utilised in any order.&#xA0; 4. Can I use Atome &amp; Grabpay with this promotion?Yes, Atome and Grabpay can be used as payment methods at checkout. 5. Will I still receive Crystal Club points on my purchases during the sale?Yes! Simply log into your account and make a purchase. Every S$1 earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every S$1 spent.Note that orders purchased with store credits do not receive Crystal Club points. 6. Is there a limit on the number of products I can purchase?No, there is no limit on the number of products or total value that you can purchase. Happy shopping! 7. Can I cancel my order?Yes, orders can be cancelled within 8 hours from the time of purchase. To make a cancellation request, kindly head over to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>&#xA0;or email our friendly customer service team at hello@byinviteonly.shop for assistance.Please note jewellery purchased with a discount of more than 30% are final and not valid for any return, exchange or cancellation. 8. Can I use store credits to make a purchase during the sale?Yes, simply input your loyalty code into the discount box and click apply to activate it. However, please note that products purchased using store credits cannot be returned or exchanged.Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" style="text-decoration:none;">finding your loyalty code</a>.

Shopping Online

Enjoy 25% off storewide and 30% off gldsmth. 30% off gldsmth designs are available online & at ION

Promotion period:&#xA0;Thursday, 06 November 2025, 10AM SGT to Sunday, 30 November 2025 11:59PM SGTPromotion:25% off storewide with no minimum spend on regular priced styles and 30% off gldsmth designs.&#xA0;Terms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on gift cards &amp; styles that are already on discount.</li><li dir="ltr" style="text-decoration:none;">No stacking of discounts allowed.</li><li dir="ltr" style="text-decoration:none;">Products purchased with a discount of 30% are considered final and not eligible for any return or exchange.&#xA0;</li><li dir="ltr" style="text-decoration:none;">No discount code is required.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Not applicable at our Changi Airport Terminal 3 (After Immigration) store.</li><li dir="ltr" style="text-decoration:none;">Other terms apply.</li></ul> <h3 dir="ltr" id="isPasted">Shopping In-Stores</h3>1. How will the 11.11 Holiday Storewide Sale promotion work in-stores?Discounts will be applied by our retail team at checkout. 2. Do you have a particular product stocked at a particular store?We strongly advise all customers to check stock availability before heading down to the stores to purchase. Simply locate the product on our website and click on &#x2018;Find in Store&#x2019; to check if your product is available in-stores.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 3. Do you have the same selection online and in-stores?Due to space constraints, we are unable to display the same product selection across all stores. To check if your product is available in-stores, simply locate the product on our website and click on &#x2018;Find in Store&#x2019; section.&#xA0; 4. Will I receive crystal club points for my store purchases?&#xA0;Yes! Simply share with our retail team your account email address during checkout and points will be awarded for your in-store purchases.&#xA0;Note that orders purchased with store credits do not receive Crystal Club points. 5. Can I try jewellery on at the store?Yes, you can &#x2013; all shoppers are allowed to try on jewellery,&#xA0;except&#xA0;earrings. Alcohol swabs are used to sterilise each piece after every try. 6. Can I reserve jewellery that&#x2019;s available at the store?Due to the limited quantity of products, we are unable to reserve any products currently available at the store. Do visit the store as soon as possible before it&apos;s sold out!Alternatively, shop online.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 7. What are the stores&apos; operating hours during the sale?Operating Hours<ul><li dir="ltr" style="text-decoration:none;">All stores except ION Orchard:<ul><li dir="ltr" style="text-decoration:none;">Thursday to Sunday: 11AM to 9PM</li><li dir="ltr" style="text-decoration:none;">Friday to Saturday: 11AM to 9.30PM</li></ul></li><li dir="ltr" style="text-decoration:none;">ION Orchard<ul><li dir="ltr" style="text-decoration:none;">Daily: 11AM to 9.30PM</li></ul></li></ul>Stay updated with&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" style="text-decoration:none;">our stores&#x2019; operating hours</a>. 8. Can I use store credits?Yes, you can!&#xA0;However, products purchased using store credits cannot be returned or exchanged.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>

Shopping In-stores

Return via cash refunds are unavailable for orders enjoying 11.11 promotions and items purchased with above 30% discount are not valid for any return/exchange

Promotion period:&#xA0;Thursday, 06 November 2025, 10AM SGT to Sunday, 30 November 2025 11:59PM SGTPromotion:25% off storewide with no minimum spend on regular priced styles and 30% off gldsmth designs.&#xA0;Terms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on gift cards &amp; styles that are already on discount.</li><li dir="ltr" style="text-decoration:none;">No stacking of discounts allowed.</li><li dir="ltr" style="text-decoration:none;">Products purchased with a discount of 30% are considered final and not eligible for any return or exchange.&#xA0;</li><li dir="ltr" style="text-decoration:none;">No discount code is required.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Not applicable at our Changi Airport Terminal 3 (After Immigration) store.</li><li dir="ltr" style="text-decoration:none;">Other terms apply.</li></ul> <h3 dir="ltr" id="isPasted">Exchange, Return, Repair, and Replacement</h3>1. If I bought something during the 11.11 Holiday Storewide Sale, is it valid for returns and exchanges?Yes, however products purchased utilising store credits/gift cards and products purchased with a discount of 30% or higher will not be valid for any return or exchange.Additionally, please note items purchased during our 11.11 Holiday Storewide Sale are not applicable for a return with cash refund.Learn more about our <a href="https://faq.byinviteonly.shop/en-US/%255Bupdated%255D-tell-me-more-about-your-returns-terms-and-conditions-13936" target="_blank" rel="noopener noreferrer">Returns process</a>.Learn more about our <a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" target="_blank" rel="noopener noreferrer">Exchange process</a>.<blockquote>As we are nearing the festive season, items purchased between 6 November 2025 to 30 November 2025 will receive a warranty extension of return*, exchange, and/or replacement up till 31 December 2025.&#xA0;</blockquote>*Only applies to returns in the form of store credits.&#xA0;For all exchange requests, the original discount (if any) will be applied to the item being exchanged. Any prevailing store promotions or discounts at the time of the exchange will not be extended.Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. 2. The product I&apos;ve received is wrong and / or damaged. Can I request for a replacement?&#xA0;Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your product is within our warranty period of 30 days, we will definitely be able to issue a replacement for free.Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.Alternatively, you may head to any of our stores to request for a replacement if your item is damaged. Kindly inform our retail team of your order number and they will assist you accordingly. All in-stores replacements are based on selected store stock availability.&#xA0;Please note that we do not provide exchange services or self-collection at our office.&#xA0;By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 3. Can I send in my item for a repair?Repair services will be temporarily paused from 5 November 2025 to 4 January 2026, and will reopen on 5 January 2026 (Monday).As this period coincides with our peak season (11.11 sale, year-end, and festive campaigns), we will be focusing on fulfilling orders and customer requests during this time.We appreciate your understanding! In-Store After Sales ServicesPlease note that in-store exchanges and replacements are dependent on the product&apos;s in-store stock availability. Reservations of jewellery are not available at all stores.&#xA0;Learn more about checking a product&apos;s in-store stock availability.In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your product is under warranty and After Sales Service terms.

Exchange, Return, Repair, and Replacement

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By Invite Only

This November, celebrate the joy of discovering your favourite pieces at the best prices.