Year End Sale 2025 | Order, Shipping and DeliveryUpdated a day ago
Year End Sale
Promotion period:
Thursday, 04 December 2025, 10AM SGT to Wednesday, 07 January 2026, 11:59PM SGT
Promotion:
Get 15% off with min. spend S$80
Get 20% off with min. spend S$120
Get 25% off with min. spend S$150, and receive a miffy Daydreamer Canvas Bag
Terms and conditions:
Discount exclusions on gldsmth (fine jewellery), gift cards, extensions, backings & styles that are already on discount.
No stacking of discounts allowed.
Products purchased with a discount of 30% or higher will not be eligible for returns or exchange.
No discount code is required, discount will be automatically applied in cart
This promotion is not valid at our Changi Airport Terminal 3 (after immigration) store
Other terms apply.
Gift with Purchase
Receive a miffy Daydreamer Canvas Tote Bag with a min. spend of S$150 (before discount).
Terms & conditions:
Gift with Purchase promotion starts from 04 December 2025, 10AM SGT to 07 January 2026, 11:59PM SGT, or while stocks last, whichever comes first.
30% off gldsmth
Enjoy 30% off gldsmth (fine jewellery) designs.
Terms & conditions:
From now till Wednesday, 07 January 2026, 11:59PM SGT
Promotion is available online and at ION Orchard store only.
Products purchased with this promotion are not valid for returns and exchanges.
Not valid for all other products.
No promo code needed, discount will be reflected in cart
Order, Shipping, and Delivery
1. When will my order arrive?
Singapore orders: 3 to 7 Business Days Delivery
Processing: 3 to 5 business days
Delivery: 1 to 2 business days
International orders:
Malaysia Orders: 5 to 9 Business Days Delivery
Philippines Orders: 8 to 12 Business Days Delivery
Vietnam orders: 5 to 9 Business Days Delivery
Indonesia Orders: 5 to 9 Business Days Delivery
Hong Kong / Japan / United Kingdom: 4 to 8 Business Days Delivery
Australia / New Zealand: 5 to 10 Business Days Delivery
*Please note that these are estimated delivery times. Our team does not fulfil orders on weekends and public holidays.
Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.
Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.
Learn more about our peak season support and services.
2. When is the last day to order to receive it before Christmas Eve?
To receive your products by 23 December 2025, please note the following cut-off dates and times.
Singapore orders: 15 December 2025, 11.59PM SGT
International orders (outside of Singapore): 9 December 2025, 11.59PM SGT
3. Can I expedite my order?
We offer local (Singapore only) same business day delivery for an additional delivery fee of S$20. This shipping option will be available for selection on the check out page .
This shipping option will be available from Thursday, 4 December 2025 to Saturday, 3 January 2026.
Please note the following details regarding expedited delivery:
Available for orders made before 2pm on the same day
Not available on Saturdays, Sundays and Public Holidays and for pre-orders
Delivery timing is from 5pm - 10pm, please note we are unable to request specific timings as this depends on driver’s route
If this shipping option is selected when the order is made after 2pm on the same business day or on a Saturday, Sunday or Public Holiday, the order will only be processed or delivered the following business day.
For example:
a) Order is made on Monday, 22 December, 11AM SGT: order will be processed and delivered on the same day
b) Order is made on Friday, 26 December, 4PM SGT: order will be processed and delivered on Monday, 29 December
c) Order is made on Saturday, 20 December: order will be processed and delivered on Monday, 22 December.
If the expedited delivery does not work for you, we recommend visiting our stores, where you can make your purchase directly. To check if your product is available in-stores, simply locate the product on our website and click on ‘Find in Store’ section.
4. Can I place my order online and collect it in-store?
Self-collection has been paused until further notice due to overwhelming orders. We will resume the option once operations stabilise.
5. The product I want is sold out. Will you be restocking it?
We will be restocking selected products during the sale. If you’d like to be notified if it’s restocked, please click on ‘Notify Me When Available’.
Note that our team will not be able to share restock dates and will not be able to guarantee if any specific designs will be restocked during the sale period.
6. I selected the wrong product during check out. Help!
If your order has yet to be fulfilled, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
Jewellery purchased with above 30% are not eligible for any cancellations, but you may choose to change your order.
7. How do I know if my order is fulfilled?
Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.
Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.
How to find out if your order has been processed.
8. I forgot to add an extension to my order. Can I still add on to my order?
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) within 8 hours of your order to notify us of your situation. We will then proceed to assist you accordingly.
Alternatively, you may report the issue via the live chat plugin on our website by selecting “Track and Manage my Orders - Report Issue”.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
If your order has been processed, we are unable to add any additional extensions to your order. If you'd like to purchase an extension, you can purchase the extension online and in-stores.
For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply.
9. Will I be charged for duties and taxes?
The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.
Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.
10. I have selected the wrong delivery method!
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
If the address you’ve sent your order to is incorrect, kindly email our Customer Service team ([email protected]) to notify us of your situation or chat with us via our live chat plugin on our website.
How to find out if your order has been processed.
11. I've changed my mind about one or more products in my order. What can I do?
If your order has yet to be processed, kindly email our friendly Customer Service team at [email protected] or click on “Track and Manage my Orders - Report Issue” via our chat widget. Our team will get back to you as soon as possible.
Do note processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.
If your order has been fulfilled, kindly submit a return request to us via our Self-Service Centre.
Learn more about our Returns process.
Learn more about our Exchange process.
Products purchased with a discount of 30% or more AND/OR products purchased utilising store credits/gift cards will not be valid for any return or exchange.
As such, please ensure the right products have been included in your cart prior to payment.