[UPDATED] Tell me more about your Returns terms and conditions.Updated 3 days ago

Return Terms & Conditions

Items purchased at a 30% discount or higher are final sale and not eligible for returns.
All returns must include the original jewellery box, pouch, and card insert. Failure to include these may result in your request being rejected.
Each purchase is eligible for a one-time return only.
Returns are processed via store credit or original payment method, depending on the point of purchase and residency.
- Gifts: Returns for gift items are issued as store credit only.
- Mall Vouchers: Items purchased with mall vouchers are eligible for store credit only.
Refunds are not instant and can take up to 14 business days to complete, depending on bank processing times. Urgent requests cannot be entertained.
All return shipping costs, duties, and taxes are borne by the customer. We recommend using a trackable service, as we are not liable for lost parcels.
Promotions & Points: If a partial return disqualifies an order from a promotion, the refund amount will be adjusted to reflect the full retail price of remaining items. To know more about our GWP Policy, may click link here.
- Crystal Club Points: Points are only reinstated if the entire order is returned.
- Discount Codes: Codes used on returned orders will not be reissued.
Gift with Purchase (GWP) items, jewellery care products, and add-ons (extensions/backings) are strictly non-refundable.
Requests can be made in-store or via our online Self-Service Centre.

By Invite Only reserves the right to reject any return that does not comply with these terms.

Return Methods and Validity

Customers Type	Return Methods
Singapore resident Delivery/purchase for customers who reside in Singapore will qualify this return method.	A monetary refund strictly 7 days from the purchase date (including purchase date, weekends and public holidays) is not valid for gift returns requests. Please note some promotions or sales are not eligible for a cash refund. Do review the terms & conditions of each sale. For example, if you made a purchase on Sunday, 1 January 2023, The last date to request a return in monetary refund would be Saturday, 7 January 2023. Monetary refund takes 14-21 working days to be reflected in your account, depending on your bank or type of 3rd party payment method store credits strictly 30 days from date of purchase (inclusive of weekends, public holidays and purchase date) Store credits refund takes 14 working days to be processed and issued from our end
Tourist Purchases made at any of our physical stores for customers residing outside of Singapore will qualify for this return method.	A monetary refund strictly 7 days from purchase date (inclusive of weekends, public holidays and purchase date) is not valid for gift returns requests. Physical store cash refund Bank transfer that is accepting Singapore Dollars. Store credits strictly 30 days from purchase date (inclusive of weekends and public holidays)
International customers Delivery/ purchase via our website to customers residing outside of Singapore will qualify for this return method. Includes customers who purchase at a pop-up store outside of Singapore.	A monetary refund strictly 7 days from the date of shipment received (inclusive of weekends, Singapore public holidays and purchase date)

Non-Returnable Items & Condition Policy

To be eligible for a return, items must have been purchased with legal tender. The following are not eligible:

Sale Items: Designs sold at a 30% discount or higher, or those marked as Final Sale, Last Chance, Deal of the Day/Week, Sample Sale, Past Season Sale, or September Specials.
All greeting cards and stationery products.
Any items purchased using store credits or gift cards.

All returned items must be in original, brand-new, and unused condition with no signs of wear or damage.

Items must be returned in their complete original packaging, including:

Jewellery box
Jewellery pouch
Card insert (You do not need to return the original mailing box or paper bag).

By Invite Only reserves the right to deny any return request that does not meet these criteria. If a return is rejected, the item(s) will be sent back to the customer, and any applicable shipping charges will be borne by the customer.

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