Returns for fine jewelleryUpdated 3 months ago
Fine Jewellery Return Terms and Conditions
- This set of terms and conditions apply to all fine jewellery products housed under By Invite Only's fine jewellery capsule collection, gldsmth.
- Purchased items can only be returned once.
- Returns will be processed in store credits or cash refunds based on our terms & conditions.
- Return requests and refunds are not instantly validated. The entire process may take up to 21 business days to be concluded, depending on your bank.
- Further terms and conditions may apply if your order consists of a Gift with Purchase.
- The customer will bear any shipping cost. We would recommend choosing a shipping option that has a tracking option. Please note that we are not liable for lost packages en route to our warehouse.
- Items purchased with shopping mall vouchers are not valid for cash refunds. You may submit a return with store credits should the item fulfil our returns validity.
- No returns, exchanges, or replacements are valid for customised items.
Fine Jewellery Returns Process
- Due to security reasons, all Fine Jewellery After Sales Services will be available at all By Invite Only stores except for By Invite Only 313 Somerset and Vivocity.
- To request a return, please head down to any By Invite Only store with the exception of By Invite Only 313@Somerset and Vivocity, where our friendly retail team can assist you.
- Alternatively, you may submit your return request via our Self-Service centre here to receive your returns request approved before dropping the items off at selected stores.
Address
By Invite Only ION Orchard
2 Orchard Turn, #B3-04
Singapore 238801
( Near Starbucks & ZARA Men's)
By Invite Only Bugis Junction
200 Victoria Street, #01-HylamSt-K1
Singapore 188021
(near McDonald's and MAC Cosmetics)
By Invite Only NEX
23 Serangoon Central, #01-K9,
Singapore 556083
(Near Dyson and Clarins)
By Invite Only JEM
50 Jurong Gateway Road #01-20
Singapore 608549
(Near Lovisa & Love Bonito)
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