Please allow for additional days of grace during the sale period.

<p><strong>PEAK SEASON</strong></p><p>Includes Mother&apos;s day, 9.9 Sales, Black Friday, 11.11 Sale, Mega Sale, Year End Sale</p><p><strong id="isPasted">LEAN SEASON</strong></p><p>Includes regular calendar dates with no special events</p><p><br></p><table style="width: 84%; margin-right: calc(16%);"><thead><tr><th colspan="2" style="width: 54.5477%;">Support &amp; Services</th><th style="width: 23.7656%;">Peak Season</th><th style="width: 21.6763%;">Lean Season</th></tr></thead><tbody><tr><td style="width: 17.8843%; vertical-align: middle;">Customer care</td><td style="width: 36.6475%; vertical-align: middle;"><ul><li style="font-size: 12px;">Email, Instagram, Chat replies</li><li style="font-size: 12px;">Any after-sales services available online</li></ul></td><td style="width: 23.7656%; vertical-align: middle;">2 business days</td><td style="width: 21.6763%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.8843%; vertical-align: middle;">Repairs</td><td style="width: 36.6475%; vertical-align: middle;"><ul><li style="font-size: 12px;">To accept your item and send it back to you after it&apos;s been repaired</li></ul></td><td style="width: 23.7656%; vertical-align: middle;">6-8 weeks</td><td style="width: 21.6763%; vertical-align: middle;">4-6 weeks</td></tr><tr><td style="width: 17.8843%; vertical-align: middle;">Processing time</td><td style="width: 36.6475%; vertical-align: middle;"><ul><li style="font-size: 12px;">To confirm, process, and pack your order</li></ul></td><td style="width: 23.7656%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6763%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.8843%; vertical-align: middle;">Delivery time</td><td style="width: 36.6475%; vertical-align: middle;"><ul><li style="font-size: 12px;">Local orders</li><li style="font-size: 12px;">From our doorstep to yours</li><li style="font-size: 12px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times on International Orders</a></li></ul></td><td style="width: 23.7656%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6763%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.8843%; vertical-align: middle;">Self-collection</td><td style="width: 36.6475%; vertical-align: middle;"><ul><li style="font-size: 12px;">From the date, your order is confirmed</li><li style="font-size: 12px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-happens-when-i-opt-for-self-collect-13942" rel="noopener noreferrer" target="_blank">self-collect</a></li></ul></td><td style="width: 23.7656%; vertical-align: middle;">After 5-7 business days</td><td style="width: 21.6763%; vertical-align: middle;">4-5 business days</td></tr></tbody></table><p><br></p><p>*Please note that all days listed are <strong>business days.&#xA0;</strong><span style="color: rgb(226, 80, 65);">This excludes weekends and Singapore&apos;s Public holidays</span>.&#xA0;</p><p><br></p><ul id="isPasted"><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li></ul>

Tell me more about support and services during peak season.

The number of days it takes for your order to get from us to you.

<h5 id="isPasted"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/BIO-Delivery-timeline-online-a4ef3280-66f6-4b68-a086-f2b1e1d380fb.png" style="width: 800px;" class="fr-fic fr-dib"></h5><ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">shipping costs</span></a>.<p><br></p></li></ul><p><strong><span style="font-size: 18px;">Estimated Processing and Delivery Time</span></strong></p><table style="width: 100%;"><tbody><tr><td style="background-color: rgb(239, 239, 239); width: 14.6676%;">Country</td><td style="background-color: rgb(239, 239, 239); width: 16.0563%;">Courier</td><td style="background-color: rgb(239, 239, 239); width: 21.9653%;">Processing Time</td><td style="background-color: rgb(239, 239, 239); width: 23.2907%;">Shipping Time</td><td style="background-color: rgb(239, 239, 239); width: 23.9636%;">Delivery Time (Total)</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Singapore<br></td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days</td><td style="width: 23.2907%; vertical-align: middle;">1 to 2 business days</td><td style="width: 23.9636%; vertical-align: middle;">Up to 4 business days</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Malaysia&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van&#xA0;</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">4 to 6 business days&#xA0;</td><td style="width: 23.9636%; vertical-align: middle;">Up to 8 business days&#xA0;</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Philippines&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van&#xA0;</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">8 to 10 business days&#xA0;</td><td style="width: 23.9636%; vertical-align: middle;">Up to 12 business days</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">International&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">DHL Express</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">2 to 4 business days (estimated)*</td><td style="width: 23.9636%; vertical-align: middle;">Up to 6 business days</td></tr></tbody></table><p><br></p><p style="line-height: 1;"><span id="isPasted" style="color: rgb(40, 50, 78); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">*Delivery times for international orders are approximate and may vary depending on the destination country due to unpredictable transit times at customs. We encourage you to regularly check the tracking link provided 1-2 working days after you have placed your order to view the most current and exact delivery information.</span></p><p style="line-height: 1;"><br></p><p><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0);">Please note that orders<strong>&#xA0;cannot be shipped to a PO box</strong> as all packages require a signature upon delivery.</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All days provided are <strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">business days</strong> and <strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">estimated</strong> to our best ability. Kindly note that we do not process orders and requests on weekends and Singapore public holidays.</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All Singapore orders purchased above S$700 will have added insurance inclusive of your shipment.&#xA0;</p><div id="isPasted">If you require your order by a specific date, please email our friendly team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for advice.</div>

Tell me more about estimated delivery times.

You can track your order via our website.

<p>Once your order has been picked up by one of our carriers, you will receive a <strong>shipment notification email&#xA0;</strong>that details a tracking number. Follow the link in the shipment notification email to track your order.</p><h5 id="alternatively-you-may-track-your-order-on-our-website">Alternatively, you may track your order on our website:</h5><ol><li>Visit <a href="https://www.byinviteonly.shop/">byinviteonly.shop</a></li><li>Click on the chat function on the bottom right hand corner of the webpage<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Track-01-62744cde-005c-48f1-acec-b509c33cca84.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click on <strong>Track an order</strong> and follow the instructions provided<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Track-02-bbdf59c2-1071-4b4d-9600-29f8b5227559.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li></ol><ul id="isPasted"><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li></ul>

How do I track my order?

Tell me about shipping costs & delivery times.

<h5 id="where-do-you-ship-your-jewellery-from"><strong><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Where do you ship your jewellery from?</span></strong></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">All items are shipped from our warehouse in Singapore. Our pieces are hand-picked and wrapped individually by the By Invite Only Singapore team members.&#xA0;</span></p><h5 id><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">Will I be charged for duties and taxes?</span></strong></span></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">The customer is responsible for all duties and taxes incurred. All duties and taxes will be calculated at the check-out page.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif;">If you have selected<strong>&#xA0;Pay on delivery,</strong> you will be responsible for all customs and taxes when the package arrives.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif;">Should you refuse your shipment to avoid duties and taxes, we will, unfortunately, be unable to cancel your order, issue a refund in cash or store credits, or pay for the tax to receive your package. Due to this refusal, you will also be responsible for the re-delivery of your orders.</span></p><h5 id="-1"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">How long does it take for my order to reach me?</span></strong></span></h5><p id="isPasted"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Shipping and processing time typically takes 6-8 business days. Please note that the estimated delivery times for international orders are approximate and may vary depending on the destination country. We encourage you to regularly check the tracking link provided with your order confirmation to view the most current and exact delivery information</span></p><h5 id="-2"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">Can I ship to a PO box?</span></strong></span></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">Orders cannot be shipped to a PO box as all packages require a signature upon delivery.</span></p><p><br></p><ul><li id="isPasted">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-track-my-order-13888" rel="noopener noreferrer" target="_blank">how to track your order.</a></li></ul>

More information on International Orders.

We ship to over twenty countries from sunny Singapore!

<p>By Invite Only currently ships to the following countries:</p><table border="1" cellpadding="0" cellspacing="0" class="fr-alternate-rows" data-sheets-root="1" dir="ltr" id="isPasted" style="margin-right: calc(84%); width: 16%;"><tbody><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Singapore&quot;}" style="width: 301.119%;">Singapore</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Australia&quot;}" style="width: 301.119%;">Australia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Austria&quot;}" style="width: 301.119%;">Austria</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Belgium&quot;}" style="width: 301.119%;">Belgium</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Brazil&quot;}" style="width: 301.119%;">Brazil</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Brunei Darussalam&quot;}" style="width: 301.119%;">Brunei Darussalam</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Bulgaria&quot;}" style="width: 301.119%;">Bulgaria</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Canada&quot;}" style="width: 301.119%;">Canada</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;China&quot;}" style="width: 301.119%;">China</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Croatia&quot;}" style="width: 301.119%;">Croatia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Cyprus&quot;}" style="width: 301.119%;">Cyprus</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Czech Republic&quot;}" style="width: 301.119%;">Czech Republic</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Denmark&quot;}" style="width: 301.119%;">Denmark</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Estonia&quot;}" style="width: 301.119%;">Estonia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Finland&quot;}" style="width: 301.119%;">Finland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;France&quot;}" style="width: 301.119%;">France</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Germany&quot;}" style="width: 301.119%;">Germany</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Greece&quot;}" style="width: 301.119%;">Greece</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hong Kong&quot;}" style="width: 301.119%;">Hong Kong</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hungary&quot;}" style="width: 301.119%;">Hungary</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Iceland&quot;}" style="width: 301.119%;">Iceland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;India&quot;}" style="width: 301.119%;">India</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Indonesia&quot;}" style="width: 301.119%;">Indonesia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Ireland&quot;}" style="width: 301.119%;">Ireland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Israel&quot;}" style="width: 301.119%;">Israel</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Italy&quot;}" style="width: 301.119%;">Italy</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Japan&quot;}" style="width: 301.119%;">Japan</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Jersey&quot;}" style="width: 301.119%;">Jersey</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;South Korea&quot;}" style="width: 301.119%;">South Korea</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Kuwait&quot;}" style="width: 301.119%;">Kuwait</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Latvia&quot;}" style="width: 301.119%;">Latvia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Lithuania&quot;}" style="width: 301.119%;">Lithuania</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Luxembourg&quot;}" style="width: 301.119%;">Luxembourg</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Malaysia&quot;}" style="width: 301.119%;">Malaysia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Malta&quot;}" style="width: 301.119%;">Malta</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Mexico&quot;}" style="width: 301.119%;">Mexico</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Netherlands&quot;}" style="width: 301.119%;">Netherlands</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;New Zealand&quot;}" style="width: 301.119%;">New Zealand</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Norway&quot;}" style="width: 301.119%;">Norway</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Oman&quot;}" style="width: 301.119%;">Oman</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Philippines&quot;}" style="width: 301.119%;">Philippines</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Poland&quot;}" style="width: 301.119%;">Poland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Portugal&quot;}" style="width: 301.119%;">Portugal</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Qatar&quot;}" style="width: 301.119%;">Qatar</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Romania&quot;}" style="width: 301.119%;">Romania</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Saudi Arabia&quot;}" style="width: 301.119%;">Saudi Arabia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Slovak Republic&quot;}" style="width: 301.119%;">Slovak Republic</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Slovenia&quot;}" style="width: 301.119%;">Slovenia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;South Africa&quot;}" style="width: 301.119%;">South Africa</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Spain&quot;}" style="width: 301.119%;">Spain</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sweden&quot;}" style="width: 301.119%;">Sweden</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Switzerland&quot;}" style="width: 301.119%;">Switzerland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Taiwan&quot;}" style="width: 301.119%;">Taiwan</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thailand&quot;}" style="width: 301.119%;">Thailand</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United Arab Emirates&quot;}" style="width: 301.119%;">United Arab Emirates</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United Kingdom&quot;}" style="width: 301.119%;">United Kingdom</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United States&quot;}" style="width: 301.119%;">United States</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Vietnam&quot;}" style="width: 301.119%;">Vietnam</td></tr></tbody></table><p><br></p><p>Orders <strong>cannot</strong> be shipped to a PO box as all packages require a signature upon delivery.</p><ul><li id="isPasted">Learn more about <a href="https://faq.byinviteonly.shop/en-US/201265-72f765e330884c1e8e15edc091f73183" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li></ul>

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Jewellery Care

Shipping & Delivery

Crystal Club

By Invite Only

Learn more about local and overseas shipping and delivery.

All you need to know about shipping and delivery.

Crystal Club Rewards

[PROMO] Grab PayLater for in-store Purchases

[NOTICE] Pricing changes due to material cost.

Return, Repair, and Replacement

[PROMO] 9.9 Sale - Buy One Get One 30% Off Necklaces and Earrings

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

What happens when I make an order?

Can I update my order?

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Where do I go to make an in-store purchase?

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

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Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item. Help!

Points & Redemption

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

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Why does my credit card keep getting rejected?

What currencies do you accept?

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Payment Methods

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Store Credits

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Do you include receipts with online purchases?

Gift Cards & Gifting

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Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

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My necklace or bracelet is too short

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Tips and Tricks!