Please allow for additional days of grace during the sale period.

<p><strong>PEAK SEASON</strong></p><p>Includes Mother&apos;s day, 9.9 Sales, Black Friday, 11.11 Sale, Mega Sale, Year End Sale</p><p><strong id="isPasted">LEAN SEASON</strong></p><p>Includes regular calendar dates with no special events</p><table style="width: 84%; margin-right: calc(16%);"><thead><tr><th>Service&#xA0;</th><th>Pro3cess</th><th>Peak</th><th>Lean</th></tr></thead><tbody><tr><td style="width: 17.9002%; vertical-align: middle;">Customer care</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">Email, Instagram, Chat replies</li><li style="font-size: 14px;">Any after-sales services requested online</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Repairs</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">To accept your item and send it back to you after it&apos;s been repaired</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">6-8 weeks</td><td style="width: 21.6867%; vertical-align: middle;">4-6 weeks</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Processing time</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">To confirm, process, and pack your order</li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Delivery time</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">Local orders</li><li style="font-size: 14px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times on International Orders</a></li></ul></td><td style="width: 23.7522%; vertical-align: middle;">2-3 business days</td><td style="width: 21.6867%; vertical-align: middle;">1-2 business days</td></tr><tr><td style="width: 17.9002%; vertical-align: middle;">Self-collection</td><td style="width: 36.6609%; vertical-align: middle;"><ul><li style="font-size: 14px;">From the date your order is confirmed</li><li style="font-size: 14px;">Learn more about <a href="https://faq.byinviteonly.shop/en-US/what-happens-when-i-opt-for-self-collect-13942" rel="noopener noreferrer" target="_blank">self-collect</a></li></ul></td><td style="width: 23.7522%; vertical-align: middle;">After 5-6 business days</td><td style="width: 21.6867%; vertical-align: middle;">After 4-5 business days</td></tr></tbody></table><p><br></p><p>*Please note that all days listed are <strong>business days.&#xA0;</strong><span style="color: rgb(226, 80, 65);">This excludes weekends and Singapore&apos;s Public Holidays</span>.&#xA0;</p><ul id="isPasted"><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li></ul>

Tell me more about support and services during peak season.

The number of days it takes for your order to get from us to you.

<h5 id="isPasted"><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/BIO-Delivery-timeline-online-a4ef3280-66f6-4b68-a086-f2b1e1d380fb.png" style="width: 800px;" class="fr-fic fr-dib"></h5><ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank"><span style="color: rgb(44, 130, 201);">shipping costs</span></a>.<p><br></p></li></ul><p><strong><span style="font-size: 18px;">Estimated Processing and Delivery Time</span></strong></p><table style="width: 100%;"><tbody><tr><td style="background-color: rgb(239, 239, 239); width: 14.6676%;">Country</td><td style="background-color: rgb(239, 239, 239); width: 16.0563%;">Courier</td><td style="background-color: rgb(239, 239, 239); width: 21.9653%;">Processing Time</td><td style="background-color: rgb(239, 239, 239); width: 23.2907%;">Shipping Time</td><td style="background-color: rgb(239, 239, 239); width: 23.9636%;">Delivery Time (Total)</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Singapore<br></td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days</td><td style="width: 23.2907%; vertical-align: middle;">1 to 2 business days</td><td style="width: 23.9636%; vertical-align: middle;">Up to 4 business days</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Malaysia&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van&#xA0;</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">4 to 6 business days&#xA0;</td><td style="width: 23.9636%; vertical-align: middle;">Up to 8 business days&#xA0;</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Philippines&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van&#xA0;</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">8 to 10 business days&#xA0;</td><td style="width: 23.9636%; vertical-align: middle;">Up to 12 business days</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">Vietnam&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Ninja Van</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">5 to 13 business days&#xA0;</td><td style="width: 23.9636%; vertical-align: middle;">Up to 15 business days</td></tr><tr><td style="width: 14.6676%; vertical-align: middle;">International&#xA0;</td><td style="width: 16.0563%; vertical-align: middle;">Skynet&#xA0;</td><td style="width: 21.9653%; vertical-align: middle;">Up to 2 business days&#xA0;</td><td style="width: 23.2907%; vertical-align: middle;">3 to 10 business days (estimated)*</td><td style="width: 23.9636%; vertical-align: middle;">Up to 12 business days</td></tr></tbody></table><p><br></p><p style="line-height: 1;"><span id="isPasted" style="color: rgb(40, 50, 78); font-family: Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">*Delivery times for international orders are approximate and may vary depending on the destination country due to unpredictable transit times at customs. We encourage you to regularly check the tracking link provided 1-2 working days after you have placed your order to view the most current and exact delivery information.</span></p><p style="line-height: 1;"><br></p><p><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(0, 0, 0);">Please note that orders<strong>&#xA0;cannot be shipped to a PO box</strong> as all packages require a signature upon delivery.</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All days provided are <strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">business days</strong> and <strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">estimated</strong> to our best ability. Kindly note that we do not process orders and requests on weekends and Singapore public holidays.</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-top: 0px; margin-bottom: 1rem; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All Singapore orders purchased above S$700 will have added insurance inclusive of your shipment.&#xA0;</p><div id="isPasted"><br></div>

Tell me more about estimated delivery times.

You can track your order via our website.

<p>Once your order has been picked up by one of our carriers, you will receive a <strong>shipment notification email&#xA0;</strong>that details a tracking number. Follow the link in the shipment notification email to track your order.</p><h5 id="alternatively-you-may-track-your-order-on-our-website">Alternatively, you may track your order on our website:</h5><ol><li>Visit <a href="https://www.byinviteonly.shop/">byinviteonly.shop</a></li><li>Click on the chat function on the bottom right hand corner of the webpage<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Track-01-62744cde-005c-48f1-acec-b509c33cca84.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li><li>Click on <strong>Track an order</strong> and follow the instructions provided<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Track-02-bbdf59c2-1071-4b4d-9600-29f8b5227559.png" style="width: 800px;" class="fr-fic fr-dib"><br><br></li></ol><ul id="isPasted"><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li></ul>

How do I track my order?

Tell me about shipping costs & delivery times.

<h5 id="where-do-you-ship-your-jewellery-from"><strong><span style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Where do you ship your jewellery from?</span></strong></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">All items are shipped from our warehouse in Singapore. Our pieces are hand-picked and wrapped individually by the By Invite Only Singapore team members.&#xA0;</span></p><h5 id><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">Will I be charged for duties and taxes?</span></strong></span></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">The customer is responsible for all duties and taxes incurred. All duties and taxes will be calculated at the check-out page.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif;">If you have selected<strong>&#xA0;Pay on delivery,</strong> you will be responsible for all customs and taxes when the package arrives.&#xA0;</span></p><p><span style="font-family: Arial, Helvetica, sans-serif;">Should you refuse your shipment to avoid duties and taxes, we will, unfortunately, be unable to cancel your order, issue a refund in cash or store credits, or pay for the tax to receive your package. Due to this refusal, you will also be responsible for the re-delivery of your orders.</span></p><h5 id="-1"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">How long does it take for my order to reach me?</span></strong></span></h5><p id="isPasted"><span id="isPasted" style="color: rgb(13, 13, 13); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Shipping and processing time typically takes 6-8 business days. Please note that the estimated delivery times for international orders are approximate and may vary depending on the destination country. We encourage you to regularly check the tracking link provided with your order confirmation to view the most current and exact delivery information</span></p><h5 id="-2"><span style="font-family: Arial, Helvetica, sans-serif;"><br></span></h5><h5 id="isPasted"><span style="font-family: Arial, Helvetica, sans-serif;"><strong><span style="font-size: 16px;">Can I ship to a PO box?</span></strong></span></h5><p><span style="font-family: Arial, Helvetica, sans-serif;">Orders cannot be shipped to a PO box as all packages require a signature upon delivery.</span></p><p><br></p><ul><li id="isPasted">Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-&amp;-delivery-times-201265" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-track-my-order-13888" rel="noopener noreferrer" target="_blank">how to track your order.</a></li></ul>

More information on International Orders.

We ship to over twenty countries from sunny Singapore!

<p>By Invite Only currently ships to the following countries:</p><table border="1" cellpadding="0" cellspacing="0" class="fr-alternate-rows" data-sheets-root="1" dir="ltr" id="isPasted" style="margin-right: calc(84%); width: 16%;"><tbody><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Singapore&quot;}" style="width: 301.119%;">Singapore</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Australia&quot;}" style="width: 301.119%;">Australia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Belgium&quot;}" style="width: 301.119%;">Belgium</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Brunei Darussalam&quot;}" style="width: 301.119%;">Brunei Darussalam</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Canada&quot;}" style="width: 301.119%;">Canada</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;China&quot;}" style="width: 301.119%;">China</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Denmark&quot;}" style="width: 301.119%;">Denmark</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;France&quot;}" style="width: 301.119%;">France</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Germany&quot;}" style="width: 301.119%;">Germany</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Greece&quot;}" style="width: 301.119%;">Greece</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Hong Kong&quot;}" style="width: 301.119%;">Hong Kong</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;India&quot;}" style="width: 301.119%;">India</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Indonesia&quot;}" style="width: 301.119%;">Indonesia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Italy&quot;}" style="width: 301.119%;">Italy</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Japan&quot;}" style="width: 301.119%;">Japan</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;South Korea&quot;}" style="width: 301.119%;">South Korea</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Luxembourg&quot;}" style="width: 301.119%;">Luxembourg</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Malaysia&quot;}" style="width: 301.119%;">Malaysia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Netherlands&quot;}" style="width: 301.119%;">Netherlands</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;New Zealand&quot;}" style="width: 301.119%;">New Zealand</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Norway&quot;}" style="width: 301.119%;">Norway</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Philippines&quot;}" style="width: 301.119%;">Philippines</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Qatar&quot;}" style="width: 301.119%;">Qatar</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Saudi Arabia&quot;}" style="width: 301.119%;">Saudi Arabia</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Spain&quot;}" style="width: 301.119%;">Spain</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Sweden&quot;}" style="width: 301.119%;">Sweden</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Switzerland&quot;}" style="width: 301.119%;">Switzerland</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Taiwan&quot;}" style="width: 301.119%;">Taiwan</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Thailand&quot;}" style="width: 301.119%;">Thailand</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United Arab Emirates&quot;}" style="width: 301.119%;">United Arab Emirates</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United Kingdom&quot;}" style="width: 301.119%;">United Kingdom</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;United States&quot;}" style="width: 301.119%;">United States</td></tr><tr><td data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Vietnam&quot;}" style="width: 301.119%;">Vietnam</td></tr></tbody></table><p><br></p><p>Orders <strong>cannot</strong> be shipped to a PO box as all packages require a signature upon delivery.</p><p>If you would like to ship to a country not listed in the table above, please submit your query via our contact form <a href="https://www.byinviteonly.shop/pages/contact-us" rel="noopener noreferrer" target="_blank">here</a> &amp; our team will be happy to check on it!</p><ul><li id="isPasted">Learn more about <a href="https://faq.byinviteonly.shop/en-US/201265-72f765e330884c1e8e15edc091f73183" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.&#xA0;</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" rel="noopener noreferrer" target="_blank">processing and delivery times during peak seasons</a>.</li></ul>

Where do you ship to?

Recent changes to shipping regulations, taxes & more

Shipping Updates

Still stuck? Speak to one of our team members for assistance!

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