<h5 id="lets-break-it-down">Let&apos;s break it down.</h5><img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/BIO-Delivery-timeline-online-e00e49d0-b442-4fdf-99ab-09e8d320ee02.png" style="width: 800px;" class="fr-fic fr-dib"> <ol><li>Order confirmed: a confirmation email&#xA0;will be sent to you<ul><li>This summarises and acknowledges your order. It will detail your order number, the items ordered, shipping method chosen, and any other relevant information.</li></ul></li><li>Order packed<ul><li>This takes up to 2 business days from the date your order is confirmed. Once processed, your order is packed and ready to go!</li></ul></li><li>Order leaves our doorstep<ul><li>Your order has been picked up by one of our carriers! You will then receive a shipment notification email&#xA0;that includes a tracking number. Simply follow the link in the email to track your order.</li></ul></li></ol> <table style="width: 100%;"><thead><tr><th style="width: 23.1277%;">Term</th><th style="width: 76.697%;">Definition</th></tr></thead><tbody><tr><td style="width: 23.1277%;">Processing time</td><td style="width: 76.697%;"><ul><li id="isPasted">Order is confirmed and packed.</li></ul></td></tr><tr><td style="width: 23.1277%;">Shipping time </td><td style="width: 76.697%;"><ul id="isPasted"><li>Time it takes for the order to leave our doorstep and arrive at yours.</li><li>You will also receive a shipment notification email when the order leaves our warehouse.</li></ul></td></tr><tr><td style="width: 23.1277%;">Delivery time</td><td style="width: 76.697%;"><ul><li id="isPasted">Time it takes for the order to be confirmed and arrive at your doorstep.</li></ul></td></tr></tbody></table> <ul><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/tell-me-about-shipping-costs-13915" rel="noopener noreferrer" target="_blank">shipping costs</a>.</li><li>Learn more about <a href="https://faq.byinviteonly.shop/en-US/how-do-i-track-my-order-13888" rel="noopener noreferrer" target="_blank">tracking your order</a>.</li><li id="isPasted">Learn more about <a href="https://byinviteonly.gorgias.help/en-US/tell-me-more-about-estimated-shipping-times-13926"></a><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-estimated-delivery-times-13926" rel="noopener noreferrer" target="_blank">estimated delivery times</a>.</li></ul><div class="warning-callout">Please note that processing times will vary during sale and peak seasons. Kindly email our friendly customer service team at hello@byinviteonly.shop for assistance.</div>

What happens when I make an order?

Once payment is accepted, we can only accommodate a request to change item or address before the order is processed by our fulfilment team.Please reach out to our friendly customer service team via <a href="mailto:hello@byinviteonly.shop">email</a> or submit an &quot;<span id="isPasted" style="color: rgb(40, 50, 78); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">I&apos;d like to edit my order&quot; via our chat bubble as soon as you notice the issue. Kindly select only one channel&#xA0;of request, multiple requests via various media will cause a delay in your submission being processed.&#xA0;

Can I update my order?

<h5 id="all-orders-are-packed-and-despatched-in-numerical-order">All orders are packed and despatched in numerical order.</h5>As such, we are unable to combine orders.

Can I combine my orders?

Yes, you can.&#xA0;Orders can be cancelled within 8 hours from the time of purchase. &#xA0;To make a cancellation request,&#xA0;<ul><li>please head on over to our <a href="https://www.byinviteonly.shop/a/returns" rel="noopener noreferrer" target="_blank">Self-Service Centre</a>, OR</li><li>kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop">hello@byinviteonly.shop</a> for assistance.</li></ul>Please note all items purchased using a 30% discount and above will not be valid for cancellation. Items purchased as &apos;Final Sale&apos;, &apos;Sample Sale&apos;, &apos;Last Chance&apos; and/or &apos;Deal of the Week&apos; products will not be valid for cancellation.&#xA0;Kindly note for all orders paid via a third-party payment portal (Atome or Grab), there might be non-refundable costs. These terms are dependent on each payment portal that you have selected.&#xA0;

Can I cancel my order?

Your order is processed when it is despatched!

Your order is processed when it is dispatched. At this point, you should receive a shipment notification email with your order&#x2019;s tracking number.Alternatively, you may track your order like so:<ol><li>Go on to <a href="https://www.byinviteonly.shop/">byinviteonly.shop</a></li><li>Click on the chat function on the bottom right hand corner of the webpage</li><li>Click on Track an order and follow the instructions provided <img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Track-02-585778e3-01d1-422e-9d97-1865da2b2eba.png" style="width: 800px;" class="fr-fic fr-dib"></li></ol>

How do I know if my order is processed?

<ol><li><a href="https://www.byinviteonly.shop/account/login">Log in</a> to Crystal Club</li><li>Scroll down to find Order History<img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Order-8f0831c1-968b-4124-a4b0-2d1ce50d378e" style="width: 800px;" class="fr-fic fr-dib"></li><li>Click on your&#xA0;Order ID&#xA0;(#) to view past invoices <img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Find-Order-02-0013d63c-4d97-4667-ad9b-8770f6d348fa" style="width: 800px;" class="fr-fic fr-dib"></li></ol>

How do I check my past orders?

You may view our store list and their opening hours <a href="https://www.byinviteonly.shop/pages/our-stores" rel="noopener noreferrer" target="_blank">here</a>!To find if an item is available in-store, you may expand the &apos;Find in Store&apos; section on the product page before heading down.&#xA0;Please note we do not provide reservations for any pieces due to limited stock availability at the outlets.&#xA0;

Where do I go to make an in-store purchase?

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

Jewellery Care

Shipping & Delivery

After Sales Service

By Invite Only

Learn more about what happens to your order once you've made it.

Orders & Fulfilment

Crystal Club Rewards

[PROMO] Grab PayLater for in-store Purchases

[NOTICE] Pricing changes due to material cost.

Exchange, Returns, Repairs & Replacements

[PROMO] Year End Sale 2024

Gold Viper Huggies

[GIFT WITH PURCHASE] Gold Viper Huggies

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Tell me more about the Reevaluation Process.

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I become a member of Crystal Club?

If I make a purchase, does that make me a Crystal Club member?

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

Do Crystal Club points or discount code expire?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

I did not receive Crystal Club points for my purchase! Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

What is recycled gold?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Can I resize a solid gold ring?

Will solid gold tarnish?

Will I be able to pawn fine jewellery?

Fine Jewellery · gldsmth

What payment methods do you accept?

Why does my credit card keep getting rejected?

What currencies do you accept?

Tell me more about PayNow services online.

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

What are store credits?

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

My gift card did not get delivered. Help!

When will my digital gift card be delivered?

How do gift card credits work?

Can I get a refund on my gift card purchase?

Where can I check my gift card balance?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

Can I apply a discount code when using a gift card?

How do I use my discount code?

How do I use my discount code in-stores?

I forgot to use my discount code. Help!

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!