What happens when I make an order?Updated 2 years ago
Let's break it down.
- Order confirmed: a confirmation email will be sent to you
- This summarises and acknowledges your order. It will detail your order number, the items ordered, shipping method chosen, and any other relevant information.
- Order packed
- This takes up to 2 business days once your order is confirmed. Once processed, your order is packed and ready to go!
- Order leaves our doorstep
- Your order has been picked up by one of our carriers! You will then receive a shipment notification email that includes a tracking number. Simply follow the link in the email to track your order.
| Term | Definition |
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| Processing time |
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| Shipping time |
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| Delivery time |
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- Learn more about shipping costs.
- Learn more about tracking your order.
- Learn more about estimated delivery times.
Please note that processing times will vary during sale and peak seasons. Kindly email our friendly customer service team at [email protected] for assistance.