<h4 id="yes-we-do">Yes, we do!</h4><p>You can purchase a gift card on <a href="https://www.byinviteonly.shop/products/giftcard"><strong>byinviteonly.shop</strong></a>.</p><ol><li>Gift card credits expire within 12 months from issue date.</li><li>You can purchase gift cards and have them sent on a preferred date.</li><li>Gift cards come with small customisations and will allow you to write a gift message.</li><li>Gift Cards cannot be purchased with Store Credits or Discount Codes.</li><li>All purchases utilising gift cards are not valid for returns and exchanges. This is to prevent misuse of store credits.</li><li>Discount codes cannot be used on gift card purchases. Should you wish to purchase a jewellery item along with a gift card, do note that the discounts will not go through. If you would like to use your discount on a jewellery piece, we suggest making a separate purchase.&#xA0;</li></ol><p><br></p>

Do you sell gift cards?

<h5 id="if-you-have-successfully-checked-out-and-made-payment">If you have successfully checked out and made payment,</h5><p>we recommend that your recipient check their junk or spam folder as it might be marked so. If the recipient is still unable to locate the email, there&apos;s also a possibility that a wrong email address was entered.</p><p>If this has happened, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a> for assistance.</p>

My gift card did not get delivered. Help!

You can schedule a gift card to be sent immediately or on a specific date!

<h5 id="when-sending-a-gift-card-there-are-two-delivery-options">When sending a gift card, there are two delivery options:</h5><ol><li><strong>Se</strong><strong>nd it now</strong><ul style="font-weight: initial;"><li>If you pick this option, the gift card will be delivered to your recipient within 10 to 20 minutes.</li></ul></li><li><strong>Schedule</strong> <strong>for</strong> <strong>later</strong><ul><li>When sending a scheduled gift card, the gift card will be sent on the date selected, at the same hour you completed your purchased.</li></ul></li></ol><p><br></p><h5 id="isPasted">If you and your recipient are in the same timezone:</h5><p id="isPasted">I&apos;ve purchased a Gift Card, <u>scheduled</u> to be sent on the December 25th. I purchased the Gift Card on December 18th at 9AM.</p><p>My recipient will receive the Gift Card on <strong>December 25th at 9AM.</strong></p><p><br></p><h5 id="isPasted">If you and your recipient are in different timezones:</h5><p id="isPasted">I live in Singapore and I&apos;ve purchased a Gift Card, <u>scheduled</u> to be sent on the 25th of December. I purchased the Gift Card on 24th of December at 9AM.</p><p>The Gift Card is going to my aunt in New York. The Gift Card will be sent on 25th December at 9AM (Singapore Time). My aunt will receive the Gift Card on <strong>25th December at 8PM&#xA0;</strong>(New York Time).</p>

When will my digital gift card be delivered?

Gift card credits are issued when a gift card is bought and redeemed.

<h5 id="gift-card-credits-are-issued-when-a-gift-card-is-bought-and-redeemed">Gift card credits are issued when a gift card is bought and redeemed.</h5><p>To use a gift card online, enter the 16-digit alphanumeric code into the <strong>Gift card or discount code</strong> field at checkout.</p><p>To use a gift card in-store, present the respective email to our friendly team and they&apos;ll be able to help you out!</p>

How do gift card credits work?

Unfortunately not, but we can tag it to another email!

<h5 id="gift-cards-cannot-be-refunded">Gift cards cannot be refunded.</h5><p>All gift cards cannot be withdrawn as cash.</p><p>If you would like to transfer your gift card to someone else, kindly email our friendly customer service team at <strong>hello@byinviteonly.shop</strong> &#x2013; we can process it for you manually.</p>

Can I get a refund on my gift card purchase?

To check your gift card balance, visit this webpage.

<p>Visit this <a href="https://www.byinviteonly.shop/pages/check-gift-card-balance">webpage</a> to check your gift card balance.</p>

Where can I check my gift card balance?

Online purchases come with a confirmation email, which acts as a digital receipt.

<h5 id="no-physical-receipts-are-provided-with-online-purchases">No physical receipts are provided with online purchases.</h5><p>Your order confirmation email would be a digital receipt. Please keep this digital receipt in the event your recipient would like to exchange an item.</p><p>If you have not received your confirmation email 2 business days after making your order, do check your spam and junk mailbox. If it is still undelivered, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a><strong>&#xA0;</strong>for further assistance.</p><p><br></p><h5 id="if-you-would-like-a-physical-gift-receipt-included-with-your-order">If you would like a physical gift receipt included with your order,</h5><p>include it in the notes at checkout and we will have one prepared for you. No prices will be stated. Physical gift receipts are available in-stores as well.</p>

Do you include receipts with online purchases?

<p>All orders come with 1 box, velvet pouch &amp; card insert. You may also choose to add an empty message card or type in your message when placing an order online!&#xA0;</p>

Is there gift wrap available?

Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

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