<h4 id="yes-we-do">Yes, we do!</h4><p>You can purchase a gift card on <a href="https://www.byinviteonly.shop/products/giftcard"><strong>byinviteonly.shop</strong></a>.</p><ol><li>Gift card credits expire within 12 months from issue date.</li><li>You can purchase gift cards and have them sent on a preferred date.</li><li>Gift cards come with small customisations and will allow you to write a gift message.</li><li>Gift Cards cannot be purchased with Store Credits or Discount Codes.</li><li>All purchases utilising gift cards are not valid for returns and exchanges. This is to prevent misuse of store credits.</li><li>Discount codes cannot be used on gift card purchases. Should you wish to purchase a jewellery item along with a gift card, do note that the discounts will not go through. If you would like to use your discount on a jewellery piece, we suggest making a separate purchase.&#xA0;</li></ol><p><br></p>

Do you sell gift cards?

Online purchases come with a confirmation email, which acts as a digital receipt.

<h5 id="no-physical-receipts-are-provided-with-online-purchases">No physical receipts are provided with online purchases.</h5><p>Your order confirmation email would be a digital receipt. Please keep this digital receipt in the event your recipient would like to exchange an item.</p><p>If you have not received your confirmation email 2 business days after making your order, do check your spam and junk mailbox. If it is still undelivered, kindly email our friendly customer service team at <a href="mailto:hello@byinviteonly.shop"><strong>hello@byinviteonly.shop</strong></a><strong>&#xA0;</strong>for further assistance.</p><p><br></p><h5 id="if-you-would-like-a-physical-gift-receipt-included-with-your-order">If you would like a physical gift receipt included with your order,</h5><p>Include it in the notes at checkout and we will have one prepared for you. No prices will be stated. Physical gift receipts are available in-stores as well.</p>

Do you include receipts with online purchases?

<p>All orders come with 1 box, velvet pouch &amp; card insert. You may also choose to add an empty message card or type in your message when placing an order online!&#xA0;</p>

Is there gift wrap available?

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By Invite Only

Learn more about our gifting and gift card options.

Gifting and Gift Cards

Gift Cards & Gifting

Crystal Club Rewards

[NOTICE] Pricing changes due to material cost.

Order, Shipping, and Delivery

Shopping Online

Shopping In-stores

Exchange, Return, Repair, and Replacement

11.11 Holiday Storewide Sale

Gift with Purchase | Satin Sleep Mask for International Orders

[Gift With Purchase] Satin Sleep Mask for International Orders

Gift with Purchase | By Invite Only + miffy Starry Sky Pouch

[Gift with Purchase] By Invite Only + miffy Starry Sky Pouch

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Replacements

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More information on International Orders.

Where do you ship to?

Shipping to the US

Shipping Updates

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Where do I go to make an in-store purchase?

Orders & Fulfilment

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Can I make an order online and collect immediately?

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Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

Learn more about demi-fine jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

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Tell me more about Crystal Club tiers and benefits.

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How do I update my email address?

Membership

How do I earn Crystal Club points?

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I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Will solid gold tarnish?

Fine Jewellery · gldsmth

What payment methods do you accept?

What currencies do you accept?

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

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How to combine gift card balance with store credits?

Store Credits

How does the newsletter discount work?

How do I use my discount code in-stores?

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

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How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

Birthstone Collection Stones

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!