Learn more about ordering, shipping and delivery timelines during our Mother's Day Sale 2025

From mothers and grandmothers to mother-figures and mentors, we&#x2019;re celebrating every woman who&#x2019;s made a difference. Thank her with something beautiful. Promotion period:&#xA0;24 April 2025, 10AM SGT to 12 May 2025, 11:59PM SGT Promotion:Get 10% off storewide with S$80 min. spendGet 15% off storewide with S$120 min. spendGet 20% off storewide and a Gift With Purchase (worth S$89) with S$180 min. Spend.Selected products at 30% off at VivoCity and Tampines 1 only. Terms and conditions:&#xA0;Exclusions on fine jewellery (gldsmth), gift cards, extensions and backings,and discounted items.&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;No discount code is required. Please note that discounted prices will only be reflected in your shopping cart.&#xA0;No stacking with other discount codes allowed. Other terms below apply.Gift with Purchase:Promotion: Receive a set of Travel Compression Packing Cubes (worth S$89) with min. spend of S$180 (before discount)Terms &amp; conditions: 24 April to 12 May 2025 or while stocks last, whichever comes first.&#xA0; <h3 dir="ltr" id="order-shipping-and-delivery">Order, Shipping, and Delivery</h3>1. When will my order arrive?Local &amp; International orders: 2-5 Business Days Delivery<ul><li dir="ltr" style="text-decoration:none;">Processing: 2 to 3 business days&#xA0;</li><li dir="ltr" style="text-decoration:none;">Delivery: 1 to 2 business days</li></ul>Self-collection:&#xA0;after 4-6 Business days*Please note that these are&#xA0;estimated&#xA0;delivery times.&#xA0;Our team does not fulfil orders on weekends and public holidays.Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.<ul><li dir="ltr" style="text-decoration:none;">Learn more about our&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" style="text-decoration:none;">peak season support and services</a>.</li></ul> 2. Can I place my order online and collect it in-store?Yes! You may pick your order up at our stores after&#xA0;4-5 business days&#xA0;from the date of purchase. We will send you a shipment notification email once your order is ready for collection.Self-collection points:Bugis Junction&#xA0;200 Victoria Street, #01-HylamSt-K1Singapore 188021(near McDonald&apos;s and MAC Cosmetics) NEX23 Serangoon Central, #01-K9,Singapore 556083(Near Dyson and Clarins) JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa and Love, Bonito) VivoCity1 Harbourfront Walk, Vivocity, #01-K19/2Singapore 098585(Between Sephora and Victoria&apos;s Secret) Tampines 110 Tampines Central 1, #01-29,Singapore 529536(Beside Another Sole) 3. I selected the wrong item during check out. Help!If your order has yet to be fulfilled, kindly&#xA0;email&#xA0;our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis. 4. How do I know if my order is fulfilled?Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order&#x2019;s tracking number.Alternatively, you may track your order via the live chat plugin on our website. Orders labelled&#xA0;In-Transit&#xA0;indicate that the order has been processed and fulfilled.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 5. I forgot to add an extension to my order. Can I still add on to my order?If your order has yet to be processed, kindly email our Customer Service team (hello@byinviteonly.shop) within 8 hours of your order to notify us of your situation. We will then proceed to assist you accordingly.Alternatively, you may report the issue via the live chat plugin on our website by selecting &#x201C;Track and Manage my Orders - Report Issue&#x201D;.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.If your order has been processed, we cannot add any additional extensions to your order. If you&apos;d like to purchase an extension,&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Normal extensions (gold, 925 silver and rose gold): You can purchase the extension online and in-stores.</li></ul>For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply. 6. Will I be charged for duties and taxes?The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.&#xA0;Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal. 7. I have selected the wrong delivery method!&#xA0;If your order has yet to be processed, kindly email our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.If your order has been processed&#xA0;and you initially selected:Self-collection&#xA0;We will have to collect your item from our store and schedule to have it delivered to you. Processing times will be lengthened by an additional 3 business days due to the time required for collection and delivery from the store to our office. Please note: the customer will bear a re-delivery charge of $4.&#xA0;Local and/or International ShippingOur courier partners would have already collected your item and we would unfortunately not be able to retrieve it.If the address you&#x2019;ve sent your order to is incorrect, kindly email our Customer Service team (hello@byinviteonly.shop) to notify us of your situation or chat with us via our live chat plugin on our website.<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 8. I&apos;ve changed my mind about one or more items in my order. What can I do?If your order has yet to be processed, kindly email our friendly Customer Service team at hello@byinviteonly.shop or click on &#x201C;Track and Manage my Orders - Report Issue&#x201D; via our chat widget. Our team will get back to you as soon as possible.&#xA0;Do note processing times will be lengthened by an&#xA0;additional 2 business days&#xA0;as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.If your order has been fulfilled, kindly submit a return request to us via our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>Discounted products AND/OR items purchased utilising store credits/gift cards will not be valid for any return or exchange.As such, please ensure the right items have been included in your cart prior to payment. 9. Mother&#x2019;s Day Delivery cut-off dates 2025To receive your items by 10 May 2025,&#xA0;Local online orders must be made by 06 May, Wednesday, 11:59 PM SGT and self collection orders must be made by 02 May, Friday, 11:59 PM SGT.&#xA0;International online orders must be made by 30 April, Wednesday, 11:59 PM SGT<style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'}</style>Delivery timelines are estimates and not guaranteed. We recommend placing your order as early as possible to avoid potential delays due to unforeseen shipping disruptions.

Mother's Day Sale 2025 | Order, Shipping and Delivery

Learn more about shopping online during our Mother's Day Sale 2025.

From mothers and grandmothers to mother-figures and mentors, we&#x2019;re celebrating every woman who&#x2019;s made a difference. Thank her with something beautiful. Promotion period:&#xA0;24 April 2025, 10AM SGT to 12 May 2025, 11:59PM SGT Promotion:Get 10% off storewide with S$80 min. spendGet 15% off storewide with S$120 min. spendGet 20% off storewide and a Gift With Purchase (worth S$79) with S$180 min. Spend.Selected products at 30% off at VivoCity and Tampines 1 only. Terms and conditions:&#xA0;Exclusions on fine jewellery (gldsmth), gift cards, extensions, backings, and discounted items.&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;No discount code is required. Please note that discounted prices will only be reflected in your shopping cart.&#xA0;No stacking with other discount codes allowed. Other terms below apply. Gift with Purchase:Promotion: Receive a set of Travel Compression Packing Cubes (worth S$79) with min. spend of S$180 (before discount)Terms &amp; conditions: 24 April to 12 May 2025 or while stocks last, whichever comes first.&#xA0; <h3 dir="ltr" id="shopping-online">Shopping Online</h3>1. How do I qualify for this promotion?Discounted prices will be reflected in your cart when the total cart value is above the minimum spend. Please note that this promotion will apply on regular-priced, non-exclusionary items only.2. What is the promo code?No promo codes are required. Discount will be applied automatically in your cart and at checkout.3. Can I use member rewards during Mother&#x2019;s Day Sale?Yes, but they are&#xA0;not&#xA0;stackable with the Mother&#x2019;s Day Sale promotion. You&#x2019;re allowed to decide only on using either your member rewards or the Mother&#x2019;s Day Sale promotion to offset your purchases.&#xA0;Only one promotion code can be utilised in any order and Crystal Club gifts can only be redeemed after the sale concludes on May 13th.4. Can I use Atome &amp; Grabpay with this promotion?Yes, Atome and Grabpay can be used as payment methods at checkout.5. The item I want is sold out. Will you be restocking it?We will be restocking selected items during the sale.&#xA0;If you&#x2019;d like to be notified if it&#x2019;s restocked after the sale, please click on &#x2018;Notify Me When Available&#x2019;.&#xA0;Note that our team will not be able to share any restock dates.&#xA0;6. Will I still receive Crystal Club points on my purchases during the sale?Yes! Simply log into your account and make a purchase. Every S$1 earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every S$1 spent.7. Is there a limit on the number of items I can purchase?No, there is no limit on the number of items or total value that you can purchase. Happy shopping!8. Can I cancel my order?Yes, orders can be cancelled within 8 hours from the time of purchase. To make a cancellation request, kindly head over to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>&#xA0;or email our friendly customer service team at hello@byinviteonly.shop for assistance.9. Can I use store credits to make a purchase during the sale?Yes, simply input your loyalty code into the discount box and click apply to activate it. However, please note that items purchased using store credits cannot be returned or exchanged.Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" style="text-decoration:none;">finding your loyalty code</a>.

Mother's Day Sale | Shopping Online

Learn more about shopping in-store during our Mother's Day Sale 2025.

From mothers and grandmothers to mother-figures and mentors, we&#x2019;re celebrating every woman who&#x2019;s made a difference. Thank her with something beautiful. Promotion period:&#xA0;24 April 2025, 10AM SGT to 12 May 2025, 11:59PM SGT Promotion:Get 10% off storewide with S$80 min. spendGet 15% off storewide with S$120 min. spendGet 20% off storewide and a Gift With Purchase (worth S$79) with S$180 min. Spend.Selected products at 30% off at VivoCity and Tampines 1 only. Terms and conditions:&#xA0;Exclusions on fine jewellery (gldsmth), gift cards, extensions and backings,&#xA0;and discounted items.&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;No discount code is required. Please note that discounted prices will only be reflected in your shopping cart.&#xA0;No stacking with other discount codes allowed. Other terms below apply. Gift with Purchase:Promotion: Receive a set of Travel Compression Packing Cubes (worth S$79) with min. spend of S$180 (before discount)Terms &amp; conditions: 24 April to 12 May 2025 or while stocks last, whichever comes first.&#xA0; <h3 dir="ltr" id="shopping-in-store">Shopping In-store</h3>1. How will the Mother&#x2019;s Day Sale promotion work in-stores?Discounts will be applied by our retail team at checkout when the total cart value is above the minimum spend. 2. Do you have a particular item stocked at a particular store?We strongly advise all customers to check stock availability before heading down to the stores to purchase. Simply locate the item on our website and click on &#x2018;Find in Store&#x2019; to check if your item is available in-stores.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 3. Do you have the same selection online and in-stores?Due to space constraints, we are unable to display the same product selection across all stores. To check if your item is available in-stores, simply locate the item on our website and click on &#x2018;Find in Store&#x2019; to check if your item is available in-stores. 4. Will I receive crystal club points for my store purchases?&#xA0;Yes! Simply share with our retail team your account email address during checkout and points will be awarded for your in-store purchases.&#xA0; 5. Can I try jewellery on at the store?Yes, you can &#x2013; all shoppers are allowed to try on jewellery,&#xA0;except&#xA0;earrings. Alcohol swabs are used to sterilise each piece after every try. 6. Can I reserve jewellery that&#x2019;s available at the store?Due to the limited quantity of products, we are unable to reserve any items currently available at the store. Do visit the store as soon as possible before it&apos;s sold out!Alternatively, shop online.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 7. What are the stores&apos; operating hours during Mother&#x2019;s Day Sale?Operating Hours<ul><li dir="ltr" style="text-decoration:none;">All stores except ION Orchard:<ul><li dir="ltr" style="text-decoration:none;">Thursday to Sunday: 11AM to 9PM</li><li dir="ltr" style="text-decoration:none;">Friday to Saturday: 11AM to 9.30PM</li></ul></li><li dir="ltr" style="text-decoration:none;">ION Orchard<ul><li dir="ltr" style="text-decoration:none;">Daily: 11AM to 9.30PM</li></ul></li></ul>Stay updated with&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" style="text-decoration:none;">our stores&#x2019; operating hours</a>. 8. Can I use store credits?Yes, you can!&#xA0;However, items purchased using store credits cannot be returned or exchanged.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>

Mother's Day Sale 2025 | Shopping In-store

Learn more our Exchange, Return, Repair and Replacement policies during our Mother's Day Sale 2025.

From mothers and grandmothers to mother-figures and mentors, we&#x2019;re celebrating every woman who&#x2019;s made a difference. Thank her with something beautiful. Promotion period:&#xA0;24 April 2025, 10AM SGT to 12 May 2025, 11:59PM SGT Promotion:Get 10% off storewide with S$80 min. spendGet 15% off storewide with S$120 min. spendGet 20% off storewide and a Gift With Purchase (worth S$79) with S$180 min. Spend.Selected products at 30% off at VivoCity and Tampines 1 only. Terms and conditions:&#xA0;Exclusions on fine jewellery (gldsmth), gift cards, extensions,backings, and&#xA0;discounted items .&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;No discount code is required. Please note that discounted prices will only be reflected in your shopping cart.&#xA0;No stacking with other discount codes allowed. Other terms below apply. Gift with Purchase:Promotion: Receive a set of Travel Compression Packing Cubes (worth S$79) with min. spend of S$180 (before discount)Terms &amp; conditions: 24 April to 12 May 2025 or while stocks last, whichever comes first.&#xA0; <h3 dir="ltr" id="exchange-return-repair-and-replacement">Exchange, Return, Repair, and Replacement</h3>1. If I bought something during the Mother&#x2019;s Day Sale, is it valid for returns and exchanges?Yes, however items purchased<ul><li dir="ltr" style="text-decoration:none;">&#xA0;Utilising store credits/gift cards will not be valid for any return or exchange.</li><li dir="ltr" style="text-decoration:none;">With a discount of 30% or higher will not be eligible for returns or exchanges. </li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/7nv50vhx9m-return-replacement-and-repair-policy" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/ql9kt1kbrn-tell-me-more-about-your-exchange-terms-and-conditions" style="text-decoration:none;">our Exchange process</a>.</li></ul>Due to the sale, please expect a delay of up to 3 business days for our team to work on your request.Additionally, note that orders enjoying our sale promotions are not valid for any return with cash refund.&#xA0;2. The item I&apos;ve received is wrong and/or damaged. Can I send them for repair or replacement?Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free.Kindly head to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self Service Centre</a>&#xA0;to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.Please note that we do not provide exchange services for self-collection at our office.&#xA0;By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 3. How long will repairs take?During this peak season, the repair process can take up to 8 weeks.Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding. <h3 dir="ltr" id="in-store-after-sales-services">In-Store After Sales Services</h3>Please note that in-store exchanges and replacements are dependent on the product&apos;s in-store stock availability. Reservations of jewellery are not available in all stores.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/p7mxfwti75-how-to-check-in-store-stock-availability" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul>In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your item is under warranty and&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/after-sales-services-13013" style="text-decoration:none;">After Sales Service terms.</a>

Mother's Day Sale 2025 | Exchange, Return, Repair, and Replacement

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From mothers and grandmothers to mother-figures and mentors, we’re celebrating every woman who’s made a difference. Thank her with something beautiful from our Mother's Day Sale.

[PROMO] Mother's Day Sale 2025

Mother's Day Sale 2025 | Order, Shipping and Delivery

Mother's Day Sale | Shopping Online

Mother's Day Sale 2025 | Shopping In-store

Mother's Day Sale 2025 | Exchange, Return, Repair, and Replacement