Processing and shipping times vary during the sale, find out more on when to place your order to receive it in time for Christmas!

Promotion period:&#xA0;05 December 2024, 10AM SGT to 08 January 2025, 11:59PM SGTPromotion:Get 15% off storewide with S$100 min. spendGet 25% off storewide with S$180 min. spendGet 40% off selected styles onlineTerms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on fine jewellery (gldsmth), gift wrap, gift cards, and discounted products.&#xA0;</li><li dir="ltr" style="text-decoration:none;">40% off selected styles online are not stackable with the 15% or 25% storewide discount with minimum spend.</li><li dir="ltr" style="text-decoration:none;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;</li></ul>No discount code is required. Please note that discounted prices will only be reflected in your shopping cart upon checkout.&#xA0; <h3 dir="ltr" id="isPasted">Order, Shipping, and Delivery</h3>1. When will my order arrive?Local orders: 3 to 5 &#xA0;Business Days Delivery<ul><li dir="ltr" style="text-decoration:none;">Processing: 2 to 3 business days&#xA0;</li><li dir="ltr" style="text-decoration:none;">Delivery: 1 to 2 business days</li></ul>Self-collection:&#xA0;after 5 to 6 Business daysTemporary cessation of self collect orders: 11 December 2024, 10am SGT to 26 December 2024, 10am SGT.International Orders:<ul><li dir="ltr" style="text-decoration:none;">Malaysia Orders: 5 to 7 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Philippines Orders: 9 to 11 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">Vietnam Orders: 8 to 16 Business Days Delivery</li><li dir="ltr" style="text-decoration:none;">All other international orders: 3 to 7 Business Days Delivery</li></ul>*Please note that these are&#xA0;estimated&#xA0;delivery times.&#xA0;Our team does not fulfil orders on weekends and public holidays.Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.<ul><li dir="ltr" style="text-decoration:none;">Learn more about our&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-support-and-services-during-peak-season-34220" style="text-decoration:none;">peak season support and services</a>.</li></ul> 2. When is the last day to order to receive it before Christmas Weekend (23 December 2024)?To receive your items by 23 December 2024, please note the following cut-off dates and times.Standard Local&#xA0;: 17 December 2024, 11.59PM SGTSelf-collection: 11 December 2024, 10:00AM SGTInternational orders (outside of Singapore): 10 December 2023, 11.59PM SGT 3. Can I place my order online and collect it in-store?Temporary cessation of self collect orders: 11 December 2024, 10am SGT to 26 December 2024, 10am SGT.For self collect orders made before or after the temporary cessation period, you may pick your order up at our stores after 5 to 6 business days from the date of purchase. We will send you a shipment notification email once your order is ready for collection.Self-collection points:Bugis Junction&#xA0;200 Victoria Street, #01-HylamSt-K1Singapore 188021(near McDonald&apos;s and MAC Cosmetics) NEX23 Serangoon Central, #01-K9,Singapore 556083(Near Dyson and Clarins) JEM50 Jurong Gateway Road #01-20Singapore 608549(Near Lovisa and Love, Bonito) VivoCity1 Harbourfront Walk, Vivocity, #01-K19/2Singapore 098585(Between Sephora and Victoria&apos;s Secret) Tampines 110 Tampines Central 1, #01-29,Singapore 529536(Beside Another Sole) 3. Can I expedite my orders?&#xA0;I&apos;m afraid we do not have express delivery services available during this sale. If you are looking to purchase your item urgently, we suggest heading to our stores to purchase immediately.&#xA0;You may view the in-store stock availability right before heading down by viewing the &apos;Find in Store&apos; section on our website.&#xA0; 4. The product I want is sold out. Will you be restocking it?We will be restocking selected products during the sale.&#xA0;If you&#x2019;d like to be notified if it&#x2019;s restocked after the sale, please click on &#x2018;Notify Me When Available&#x2019;.&#xA0;Note that our team will not be able to share any restock dates.&#xA0; 5. I selected the wrong item during check out. Help!If your order has yet to be fulfilled, kindly&#xA0;email&#xA0;our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.Jewellery purchased with above 30% are not eligible for any cancellations, but you may choose to change your order. 6. How do I know if my order is processed?Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order&#x2019;s tracking number.Alternatively, you may track your order via the live chat plugin on our website. Orders labelled&#xA0;In-Transit&#xA0;indicate that the order has been processed and fulfilled.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 7. I forgot to add an extension to my order. Can I still add on to my order?If your order has yet to be processed, kindly email our Customer Service team (hello@byinviteonly.shop) within 8 hours of your order to notify us of your situation. We will then proceed to assist you accordingly.Alternatively, you may report the issue via the live chat plugin on our website by selecting &#x201C;Track and Manage my Orders - Report Issue&#x201D;.If changes are made to your order, processing times will be lengthened by an additional&#xA0;2 business days&#xA0;as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.If your order has been processed, we cannot add any additional extensions to your order. If you&apos;d like to purchase an extension,&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Normal extensions (gold, 925 silver and rose gold): You can purchase the extension online and in-stores.</li></ul>For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply. 8. Will I be charged for duties and taxes?The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.&#xA0;Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal. 9. I have selected the wrong delivery method!&#xA0;If your order has yet to be processed, kindly email our Customer Service team (hello@byinviteonly.shop) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.All requests are processed on a case-by-case basis.If your order has been processed&#xA0;and you initially selected:Self-collection&#xA0;We will have to collect your order from our store and schedule to have it delivered to you. Processing times will be lengthened by an additional 3 business days due to the time required for collection and delivery from the store to our office. Please note: the customer will bear a re-delivery charge of $4.&#xA0;Local and/or International ShippingOur courier partners would have already collected your order and we would unfortunately not be able to retrieve it.If the address you&#x2019;ve sent your order to is incorrect, kindly email our Customer Service team (hello@byinviteonly.shop) to notify us of your situation or chat with us via our live chat plugin on our website.<ul><li dir="ltr" style="text-decoration:none;">How to find out if&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-know-if-my-order-is-processed-48448" style="text-decoration:none;">your order has been processed</a>.</li></ul> 10. I&apos;ve changed my mind about one or more items in my order. What can I do?If your order has yet to be processed, kindly email our friendly Customer Service team at hello@byinviteonly.shop or click on &#x201C;Track and Manage my Orders - Report Issue&#x201D; via our chat widget. Our team will get back to you as soon as possible.&#xA0;Do note processing times will be lengthened by an&#xA0;additional 2 business days&#xA0;as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.If your order has been fulfilled, kindly submit a return request to us via our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>Discounted products AND/OR products purchased utilising store credits/gift cards will not be valid for any return or exchange.As such, please ensure the right products have been included in your cart prior to payment.

Order, Shipping & Delivery

Enjoy 15% off a minimum spend of $100 or 25% off a minimum spend of $180. Selected final sale items are available at 40% discount

Promotion period:&#xA0;05 December 2024, 10AM SGT to 08 January 2025, 11:59PM SGTPromotion:Get 15% off storewide with S$100 min. spendGet 25% off storewide with S$180 min. spendGet 40% off selected styles onlineTerms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on fine jewellery (gldsmth), gift wrap, gift cards, and discounted products.&#xA0;</li><li dir="ltr" style="text-decoration:none;">40% off selected styles online are not stackable with the 15% or 25% storewide discount with minimum spend.</li><li dir="ltr" style="text-decoration:none;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;</li></ul>No discount code is required. Please note that discounted prices will only be reflected in your shopping cart upon checkout.&#xA0; <h3 dir="ltr" id="isPasted">Shopping Online</h3>1. How do I qualify for this promotion?Discounted prices will be reflected at checkout when the total cart value is above the minimum spend. Please note that this promotion will apply on regular-priced jewellery (excluding fine jewellery (gldsmth), gift wrap, gift cards and discounted products) only. 2. What is the promo code?No promo codes are required. Discount will be applied automatically at checkout. 3. Can I use member rewards or any other credit card/bank promotion during Year End Sale?Yes, but they are not stackable with the Year End Sale promotion. Only one promotion code can be utilised in any order.&#xA0;You&#x2019;re allowed to decide only on using either your member rewards/credit card promotion or the Year End Sale promotion to offset your purchases.&#xA0;Utilising any other discounts on top of your cart may swap out the Year End Sale promotion. Our system will automatically apply the highest discount available. 4. Can I use Atome &amp; Grabpay with this promotion?Yes, Atome and Grabpay can be used as payment methods at checkout. 5. The item I want is sold out. Will you be restocking it?We will be restocking selected items during the sale. If you&#x2019;d like to be notified if it&#x2019;s restocked after the sale, please click on &#x2018;Notify Me When Available&#x2019;.&#xA0;Note that our team will not be able to share any restock dates.&#xA0; 6. Will I still receive Crystal Club points on my purchases during the sale?Yes! Simply log into your account and make a purchase. Every S$1 earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every S$1 spent. 7. Is there a limit on the number of items I can purchase?No, there is no limit on the number of items or total value that you can purchase. Happy shopping! 8. Can I cancel my order?Yes, orders can be cancelled within 8 hours from the time of purchase. To make a cancellation request, kindly head over to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self-Service Centre</a>&#xA0;or email our friendly customer service team at hello@byinviteonly.shop for assistance.Please note jewellery purchased with a discount of more than 30% are final and not valid for any return, exchange or cancellation. However, you may choose to change to another design if needed. 9. Can I use store credits to make a purchase during the sale?Yes, simply input your loyalty code into the discount box and click apply to activate it. However, please note that items purchased using store credits cannot be returned or exchanged.Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" style="text-decoration:none;">finding your loyalty code</a>.

Shopping Online

Enjoy 15% off a minimum spend of $100 or 25% off a minimum spend of $180. Selected final sale items are available at 40% discount exclusively at Vivocity!

Promotion period:&#xA0;05 December 2024, 10AM SGT to 08 January 2025, 11:59PM SGTPromotion:Get 15% off storewide with S$100 min. spendGet 25% off storewide with S$180 min. spendGet 40% off selected styles onlineTerms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on fine jewellery (gldsmth), gift wrap, gift cards, and discounted products.&#xA0;</li><li dir="ltr" style="text-decoration:none;">40% off selected styles online are not stackable with the 15% or 25% storewide discount with minimum spend.</li><li dir="ltr" style="text-decoration:none;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;</li></ul>No discount code is required. Please note that discounted prices will only be reflected in your shopping cart upon checkout.&#xA0; <h3 dir="ltr" id="isPasted">Shopping In-store</h3>1. How will the Year End Sale promotion work in-store?Discounts will be applied by our retail team at checkout when the total cart value is above the minimum spend. 2. Do you have a particular item stocked at a particular store?We strongly advise all customers to check stock availability before heading down to the stores to purchase. Simply locate the item on our website and click on &#x2018;Find in Store&#x2019; to check if your item is available in-store.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 3. Do you have the same selection online and in-store?Due to space constraints, we are unable to display the same product selection across all stores. To check if your item is available in-store, simply locate the item on our website and click on &#x2018;Find in Store&#x2019; to check if your item is available in-store. 4. Will I receive crystal club points for my store purchases?&#xA0;Yes! Simply share with our retail team your account email address during checkout and points will be awarded for your in-store purchases.&#xA0; 5. Can I try jewellery on at the store?Yes, you can &#x2013; all shoppers are allowed to try on jewellery,&#xA0;except&#xA0;earrings. Alcohol swabs are used to sterilise each piece after every try. 6. Can I reserve jewellery that&#x2019;s available at the store?Due to the limited quantity of products, we are unable to reserve any items currently available at the store. Do visit the store as soon as possible before it&apos;s sold out!Alternatively, shop online.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul> 7. Can I use store credits?Yes, you can!&#xA0;However, items purchased using store credits cannot be returned or exchanged.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul> 8. What are the stores&apos; operating hours during the Year End Sale?Operating Hours<ul><li dir="ltr" style="text-decoration:none;">All other stores except ION Orchard Sunday to Thursday: 11am to 9pm 14 Dec to 23 Dec (Christmas Eve): 11am to 9.30pm 25 Dec (Christmas Day) to 31 Dec (New Year&#x2019;s Eve): 11am to 9pm</li><li dir="ltr" style="text-decoration:none;">ION Orchard 14 Dec to 23 Dec: 10am to 9.30pm 25 Dec (Christmas Day) to 31 Dec (New Year&#x2019;s Eve): 11am to 9pm</li></ul>Stay updated with&#xA0;<a href="https://www.byinviteonly.shop/pages/our-stores" style="text-decoration:none;">our stores&#x2019; operating hours</a>.

Shopping In-Store

Return via cash refunds are unavailable for orders enjoying Year End Sale promotions and items purchased with above 30% discount are not valid for any return/exchange

Promotion period:&#xA0;05 December 2024, 10AM SGT to 08 January 2025, 11:59PM SGTPromotion:Get 15% off storewide with S$100 min. spendGet 25% off storewide with S$180 min. spendGet 40% off selected styles onlineTerms and conditions:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Exclusions on fine jewellery (gldsmth), gift wrap, gift cards, and discounted products.&#xA0;</li><li dir="ltr" style="text-decoration:none;">40% off selected styles online are not stackable with the 15% or 25% storewide discount with minimum spend.</li><li dir="ltr" style="text-decoration:none;"><a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a>.&#xA0;</li></ul>No discount code is required. Please note that discounted prices will only be reflected in your shopping cart upon checkout.&#xA0; <h3 dir="ltr" id="isPasted">Returns, Repairs, and Replacements</h3>1. If I bought something during the Year End Sale, is it valid for returns and exchanges?Yes, however products purchased utilising store credits/gift cards and products purchased with a discount of 30% or higher will not be valid for any return or exchange.Additionally, please note orders enjoying the Year End Sale promotions are not applicable for a cash refund.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/7nv50vhx9m-return-replacement-and-repair-policy" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/ql9kt1kbrn-tell-me-more-about-your-exchange-terms-and-conditions" style="text-decoration:none;">our Exchange process</a>.</li></ul>Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. 2. The item I&apos;ve received is wrong and/or damaged. Can I send them for repair or replacement?Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your product is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free.Kindly head to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self Service Centre</a>&#xA0;to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.Please note that we do not provide exchange services for self-collection at our office.&#xA0;By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. 3. How long will repairs take?During this peak season, the repair process can take up to 8 weeks.Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding. <h3 dir="ltr" id="in-store-after-sales-services">In-Store After Sales Services</h3>Please note that in-store exchanges and replacements are dependent on the product&apos;s in-store stock availability. Reservations of jewellery are not available in all stores.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/p7mxfwti75-how-to-check-in-store-stock-availability" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul>In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your product is under warranty and&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/after-sales-services-13013" style="text-decoration:none;">After Sales Service terms.</a>

[PROMO] Year End Sale 2024

Order, Shipping & Delivery

Shopping Online

Shopping In-Store

Exchange, Returns, Repairs & Replacements