Learn more about our Return, Repair & Replacement policies for our Buy One Get One at 30% Off promotion.

Promotion period:20 March 2025, 10AM SGT to 31 March 2025, 11:59PM (23:59) SGTPromotion:Buy 1 Get 1 at 30% Off&#xA0;Discount will automatically apply at checkout on eligible products/orders.Terms and conditions: Promotion available online and in-store. Applicable on full-priced jewellery products only. The 30% discount will be applied to the lower priced item. Products purchased with this promotion (Buy One Get One at 30% Off) are not valid for returns and exchanges. Not valid for all other products, including fine jewellery (gldsmth). No stacking with other discount codes allowed. Other terms below apply. <h3 dir="ltr" id="return-repair-and-replacement">Return, Repair, and Replacement</h3>1. Are products purchased during the Buy One Get One at 30% Off promotion eligible for returns and/or exchanges?All orders purchased with this promotion will&#xA0;not be&#xA0;valid for return or exchange. Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles" style="text-decoration:none;">our After Sales Service terms and conditions</a>.Additionally, any items purchased with store credits or gift cards are not valid for a return or exchange. &#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;">our Returns process</a>.</li><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;">our Exchange process</a>.</li></ul>Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. 2. The item I&apos;ve received is wrong and/or damaged. Can I send them for repair or replacement?Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days and falls under our list of&#xA0;<a href="https://faq.byinviteonly.shop/en-US/define-product-damages-13865" style="text-decoration:none;">admissible damages</a>, we will definitely be able to issue a replacement or repair for free.Kindly head to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;">Self Service Centre</a>&#xA0;to provide more information with regard to your case. Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.Please note that we do not provide self-collection for any After Sales Services &#xA0;at our office.&#xA0;By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/replacements-3255" style="text-decoration:none;">our Replacement process</a>.</li></ul> 3. How long will repairs take?During this peak season, the repair process can take up to 8 weeks.Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding. <h3 dir="ltr" id="in-store-after-sales-services">In-Store After Sales Services</h3>Please note that in-store replacements are dependent on the product&apos;s in-store stock availability. Reservations of jewellery are not available in all stores.&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/how-do-i-check-if-a-product-is-available-in-stores-13871" style="text-decoration:none;">checking a product&apos;s in-store stock availability</a>.</li></ul>

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[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

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Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Can I replace a GWP?

Replacements

After Sales Services

Tell me more about support and services during peak season.

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More information on International Orders.

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Where do I go to make an in-store purchase?

Orders & Fulfilment

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Tell me more about Self-Collection terms and conditions.

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Where do I go to collect my order?

Self-Collection

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Sensitive Skin

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Tell me more about Crystal Club gift redemptions [Online exclusive]

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Points & Redemption

Crystal Club

What is gldsmth?

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Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

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Will solid gold tarnish?

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Fine Jewellery · gldsmth

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Tell me more about PayNow services online.

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Payment Methods

What are store credits?

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How do I use my store credits online?

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I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

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Do you include receipts with online purchases?

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Gift Cards & Gifting

How does the newsletter discount work?

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Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

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My necklace or bracelet is too short

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Tips and Tricks!