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Shop By Invite Only

After Sales Service

Shipping & Delivery

Jewellery Care

By Invite Only

We would like to inform all our customers that we have officially ceased our self-collection (local pickup) service. This option is no longer available at checkout for online orders.While we are moving away from self-collection to streamline our fulfilment process, we want to ensure you still have plenty of ways to get your favourite pieces! <h2 data-path-to-node="4" id="isPasted">How to Shop With Us Now? </h2><ul data-path-to-node="5"><li id="isPasted">In-Store Purchase: For immediate needs, we invite you to shop directly at our retail locations. Check our <a target="_blank" rel="noopener" href="https://www.google.com/search?q=%23" data-hveid="0" data-ved="0CAAQ_4QMahgKEwik0qqT96qTAxUAAAAAHQAAAAAQoAI">locations and hours here</a> to find a store near you.</li><li>Check Availability: Save time by verifying stock for specific items on our <a target="_blank" rel="noopener" href="https://www.google.com/search?q=%23" data-hveid="0" data-ved="0CAAQ_4QMahgKEwik0qqT96qTAxUAAAAAHQAAAAAQoQI">Store Availability Page</a> before your visit.</li><li>Online Shipping: Our doorstep delivery remains available for all online orders, with a standard processing time of 2&#x2013;4 business days during non-peak periods.</li></ul>

We would like to inform all our customers that we have officially ceased our self-collection (local pickup) service. This option is no longer available at checkout for online orders. While we are moving away from self-collection to streamline our ful

Important Update: Self-Collection Service Discontinued

Self-Collection

Crystal Club Rewards

[NOTICE] Pricing changes due to material cost.

Events & Promotions

Cancellation

Can I return, replace or exchange a GWP?

[UPDATED] Replacements for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Replacements

Return & Exchange

Services Available

Changi Airport

After Sales Services

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

Same Day Delivery

Shipping to the US

Shipping Updates

What happens when I make an order?

Can I update my order?

Can I cancel my order?

How do I know if my order is processed?

Where do I go to make an in-store purchase?

Preorders

Orders & Fulfilment

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Will solid gold tarnish?

Fine Jewellery · gldsmth

What payment methods do you accept?

What currencies do you accept?

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

How do I check my store credit balance?

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

How do I use my discount code in-stores?

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

Birthstone Collection Stones

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!

By Invite Only + Miffy collection

How to Shop With Us Now?

Important Update: Self-Collection Service DiscontinuedUpdated 25 minutes ago

How to Shop With Us Now?