Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

After Sales Service

Shipping & Delivery

Jewellery Care

By Invite Only

<h5 id="to-check-your-crystal-club-membership-status">To check your Crystal Club membership status:</h5><ol><li><a href="https://www.byinviteonly.shop/account/login" rel="noopener noreferrer" target="_blank">Log in</a> to Crystal Club</li><li>Your membership status will be reflected within your profile, alongside the number of Crystal Club points you&apos;ve accumulated</li></ol><p><br></p><p><img src="https://uploads.gorgias.io/v31pE7yEK47ZaGQR/CC-Check-Points-Status-01-96bde4e3-9872-411e-acad-de17648c9e82.png" style="width: 800px;" class="fr-fic fr-dib"></p>

Learn more about checking your membership status

How do I check my membership status?

Crystal Club

Membership

Crystal Club Rewards

[NOTICE] Pricing changes due to material cost.

Year End Sale 2025 | Order, Shipping and Delivery

Year End Sale 2025 | Shopping Online

Year End Sale 2025 |  Shopping In-store

Year End Sale 2025 | Exchange, Return, Repair and Replacement

Gift with Purchase | By Invite Only + miffy Daydreamer Canvas Bag (Singapore Orders Only)

Year End Sale 2025 | 30% off gldsmth (Fine Jewellery)

Gift with Purchase | Matcha Crepe Jewellery Wrap for International Orders

Year End Sale 2025

Exchange, Return, Repair, and Replacement

Black Friday Storewide Sale

Events & Promotions

Cancellation

[UPDATED] Replacements for fine jewellery

Repairs for fine jewellery

Gldsmth

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

Can I get my item repaired?

How do I get my item sent in for repair?

Do I need to pay to get my item repaired?

How much do repairs cost?

Tell me more about your Repair Terms and Conditions.

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Replacements

Return & Exchange

Services Available

Changi Airport

After Sales Services

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

Same Day Delivery

Shipping to the US

Shipping Updates

What happens when I make an order?

Can I update my order?

Can I cancel my order?

How do I know if my order is processed?

Where do I go to make an in-store purchase?

Preorders

Orders & Fulfilment

When can I collect my order?

Can I make an order online and collect immediately?

What happens when I opt for self-collection?

Tell me more about Self-Collection terms and conditions.

What if I forget to collect my order?

Where do I go to collect my order?

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I update my birthday on Crystal Club?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions [Online exclusive]

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

What is gldsmth?

Tell me more about caring for fine jewellery.

Tell me more about Fine Jewellery After Sales Services.

Will solid gold tarnish?

Fine Jewellery · gldsmth

What payment methods do you accept?

What currencies do you accept?

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

How do I check my store credit balance?

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

How do I use my discount code in-stores?

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

Birthstone Collection Stones

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!

To check your Crystal Club membership status:

How do I check my membership status?Updated 2 years ago

To check your Crystal Club membership status: