Still stuck? Speak to one of our team members for assistance!

Need help? Drop us an email and we'll get back to you within 2 business days.

Shop By Invite Only

After Sales Service

Shipping & Delivery

Jewellery Care

By Invite Only

Complimentary By Invite Only + miffy Sage Lipstick Pouch with min. spend S$150 inclusive of a By Invite Only + miffy jewellery product.

Gift with Purchase | By Invite Only + miffy Collection

Miffy Collections

By Invite Only + Miffy collection

Crystal Club Rewards

[NOTICE] Pricing changes due to material cost.

Gift with Purchase | By Invite Only's Otter Collection

9.9 Sale | Shopping Our Sales

Events & Promotions

Cancellation

Can I return, replace or exchange a GWP?

Upgrade your Purchase | By Invite Only's Cookie Jewellery Purse

Tell me more about your Exchange terms and conditions.

How do I request for an online exchange?

Can I exchange at a different outlet which I purchased from?

Exchanges

[UPDATED] Tell me more about your Returns terms and conditions.

How do I request for a return?

How do I return a gift?

Returns

My jewellery is turning green. Help!

Repairs

[UPDATED]Tell me more about your Replacement Terms and Conditions.

How do I request for a replacement?

Define product damages.

Replacements

Return & Exchange

Services Available

Changi Airport

After Sales Services

Tell me more about support and services during peak season.

Tell me more about estimated delivery times.

How do I track my order?

Tell me about shipping costs & delivery times.

More information on International Orders.

Where do you ship to?

Same Day Delivery

Shipping to the US

Shipping Updates

What happens when I make an order?

Can I update my order?

Can I cancel my order?

How do I know if my order is processed?

Where do I go to make an in-store purchase?

Preorders

Orders & Fulfilment

Important Update: Self-Collection Service Discontinued

Self-Collection

Can I shower with my jewellery?

How do I take care of my jewellery?

Tell me more about gold and rose gold jewellery.

Tell me more about silver jewellery.

How do I adjust a huggie's loose clasp?

Tell me more about ruthenium jewellery.

What makes By Invite Only safe for sensitive skin?

What's the difference between having sensitive skin and being allergic?

How do I know if I have sensitive skin?

Sensitive Skin

What is Crystal Club?

I can't log in to my Crystal Club account. Help!

How do I update my birthday on Crystal Club?

How do I check my membership status?

How do I maintain my membership status?

Tell me more about Crystal Club tiers and benefits.

Tell me more about Crystal Club terms and conditions.

How do I update my email address?

Membership

How do I earn Crystal Club points?

How do I check my Crystal Club points activity?

I redeemed an award but I can't find my voucher code. Help!

How do I check my Crystal Club point balance?

Tell me more about Crystal Club gift redemptions

How do I redeem my Crystal Club points?

How do I refer a friend and gift them 15% off their first purchase?

How many Crystal Club points do I get when I leave a review?

I added a Crystal Club gift to my cart but I can’t check out. Help!

Can I use my Crystal Club points in-stores and online?

I accidentally redeemed the wrong item / discount. Help!

Points & Redemption

Crystal Club

What is gldsmth?

Tell me more about caring for fine jewellery.

Will solid gold tarnish?

Fine Jewellery · gldsmth

What payment methods do you accept?

What currencies do you accept?

Tell me more about Atome.

Tell me more about PayLater by Grab.

Payment Methods

How do I check my store credit balance?

How do I use my store credits online?

How do I use store credits in-stores?

I don't know what's my Loyalty Code. Help!

Tell me more about your Store Credit terms and conditions.

How to combine gift card balance with store credits?

Store Credits

Do you sell gift cards?

Do you include receipts with online purchases?

Is there gift wrap available?

Gift Cards & Gifting

How does the newsletter discount work?

How do I use my discount code in-stores?

My discount code is invalid. Help!

Can I use multiple discount codes?

I'm confused by all the discount codes you have. Help!

Tell me more about your Discount Code terms and conditions.

My discount code has expired. Can it be extended?

Discount Codes

When will your item be restocked?

How do I check if a product is available at the physical stores?

How do I measure my wrist?

What is my ring size?

My necklace or bracelet is too short

Birthstone Collection Stones

How do I purchase ear backings?

Can I customise my jewellery size?

Tips and Tricks!