Find out more on our order processing and delivery time during the sale!

Order, Shipping, and Delivery

All your online shopping know-hows found here.

<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion period<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Crystal Club Member Early Access: 25 April 2024, 10AM SGT to 28 April 2024, 11:59PM SGT<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Public Access: 29 April 2024, 12AM SGT to 12 May 2024, 11:59PM SGT <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 15% off storewide with S$100 min. spend<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 20% off storewide with S$180 min. spend<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 20% off storewide and a Gift With Purchase (worth S$59) with S$200 min. spend.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Terms and conditions:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Exclusions on fine jewellery (gldsmth).&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No discount code is required. Please note that discounted prices will only be reflected in your shopping cart. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Gift with Purchase:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion: Receive a Jelly Pouch Duo (worth S$59) with min. spend of S$200 (before discount)<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Terms &amp; conditions: While stocks last, whichever comes first.&#xA0; <h3 dir="ltr" style="line-height:1.9384615384615385;margin-top:0pt;margin-bottom:12pt;" id="shopping-online"><span style="font-size:15pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Shopping Online</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. How do I qualify for this promotion?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Discounted prices will be reflected in your cart when the total cart value is above the minimum spend. Please note that this promotion will apply on regular-priced items only. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. What is the promo code?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No promo codes are required. Discount will be applied automatically in your cart and at checkout. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. Can I use member rewards during Mother&#x2019;s Day Sale?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, but they are&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#e25041;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">not<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;stackable with the Mother&#x2019;s Day Sale promotion. You&#x2019;re allowed to decide only on using either your member rewards or the Mother&#x2019;s Day Sale promotion to offset your purchases.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Only one promotion code can be utilised in any order.&#xA0; <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">4. Can I use Atome &amp; Grabpay with this promotion?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, Atome and Grabpay can be used as payment methods at checkout. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">5. The item I want is sold out. Will you be restocking it?<span style="font-size: 12pt; font-family: Arial, sans-serif; color: rgb(0, 0, 0); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We will be restocking selected items during the sale.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">If you&#x2019;d like to be notified if it&#x2019;s restocked after the sale, please click on &#x2018;Notify Me When Available&#x2019;.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Note that our team will not be able to share any restock dates.&#xA0; <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">6. Will I still receive Crystal Club points on my purchases during the sale?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes! Simply log into your account and make a purchase. Every S$1 earns 1 point. Diamond and VIP Crystal Club members will receive 2 points for every S$1 spent. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">7. Is there a limit on the number of items I can purchase?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No, there is no limit on the number of items or total value that you can purchase. Happy shopping! <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">8. Can I cancel my order?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, orders can be cancelled within 8 hours from the time of purchase. To make a cancellation request, kindly head over to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Self-Service Centre</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;or email our friendly customer service team at hello@byinviteonly.shop for assistance. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">9. Can I use store credits to make a purchase during the sale?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, simply input your loyalty code into the discount box and click apply to activate it. However, please note that items purchased using store credits cannot be returned or exchanged.<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/i-dont-know-whats-my-loyalty-code-help-13903" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">finding your loyalty code</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</li></ul>

Shopping Online

Visit one of our 6 stores to get your hands on this promotion.

Shopping In-Store

After Sales Services are available for your jewellery purchased during the sale.

<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion period<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Crystal Club Member Early Access: 25 April 2024, 10AM SGT to 28 April 2024, 11:59PM SGT<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Public Access: 29 April 2024, 12AM SGT to 12 May 2024, 11:59PM SGT <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 15% off storewide with S$100 min. spend<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 20% off storewide with S$180 min. spend<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Get 20% off storewide and a Gift With Purchase (worth S$59) with S$200 min. spend.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Terms and conditions:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;Exclusions on fine jewellery (gldsmth).&#xA0;<a href="https://faq.byinviteonly.shop/en-US/tell-me-more-about-your-returns-terms-and-conditions-13936" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#1155cc;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Products purchased with a discount of 30% or higher will not be eligible for returns or exchange</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">No discount code is required. Please note that discounted prices will only be reflected in your shopping cart. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Gift with Purchase:<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Promotion: Receive a Jelly Pouch Duo (worth S$59) with min. spend of S$200 (before discount)<span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Terms &amp; conditions: While stocks last, whichever comes first.&#xA0; <h3 dir="ltr" style="line-height:1.9384615384615385;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;" id="exchange-return-repair-and-replacement"><span style="font-size:15pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Exchange, Return, Repair, and Replacement</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">1. If I bought something during the Mother&#x2019;s Day Sale, is it valid for returns and exchanges?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#e25041;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes, however items purchased utilising store credits/gift cards will not be valid for any return or exchange. Additionally items enjoying any of our sale promotions are not valid for a return with cash refund.&#xA0;<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/returns-3256" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">our Returns process</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</li><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Learn more about&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/exchanges-3246" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">our Exchange process</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</li></ul><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">2. The item I&apos;ve received is wrong and/or damaged. Can I send them for repair or replacement?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Kindly head to our&#xA0;<a href="https://www.byinviteonly.shop/a/returns" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Self Service Centre</a><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">&#xA0;to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note that we do not provide exchange services for self-collection at our office.&#xA0;<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately. <span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">3. How long will repairs take?<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">During this peak season, the repair process can take up to 8 weeks.<span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding. <h3 dir="ltr" style="line-height:1.9384615384615385;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;" id="in-store-after-sales-services"><span style="font-size:15pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In-Store After Sales Services</h3><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Please note that in-store exchanges and replacements are dependent on the product&apos;s in-store stock availability. Reservations of jewellery are not available in all stores.&#xA0;<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type:disc;font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">Learn more about&#xA0;<a href="https://byinviteonly.helpdocs.io/article/p7mxfwti75-how-to-check-in-store-stock-availability" style="text-decoration:none;"><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">checking a product&apos;s in-store stock availability</a><span style="font-size:10.5pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">.</li></ul><span style="font-size:12pt;font-family:Arial,sans-serif;color:#414141;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your item is under warranty and&#xA0;<a href="https://faq.byinviteonly.shop/en-US/articles/after-sales-services-13013" style="text-decoration:none;"><span style="font-size:12pt;font-family:Arial,sans-serif;color:#007bff;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;-webkit-text-decoration-skip:none;text-decoration-skip-ink:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">After Sales Service terms.</a>

Exchange, Return, Repair, and Replacement

Get a set of Jelly Pouch (worth $59) with a minimum spend of $200 this Mother's Day Sale!

Get a set of Jelly Pouch (worth $59) with a minimum spend of $200 this Mother&apos;s Day Sale!<ul id="isPasted" style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">Begins on 25 April 10:00AM SGT - 12 May 11:59PM SGT or whilst stocks last, whichever comes first</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">Promotion valid online and in-stores</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">One redemption per order</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">For online orders, the pouch will be reflected in your cart once it hits the minimum spend of $200 (before discount)</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">The Jelly Pouch is also available for purchase&#xA0;<a href="https://www.byinviteonly.shop/products/jelly-pouch-duo?utm_source=copyToPasteBoard&amp;utm_medium=product-links&amp;utm_content=web" rel="noopener noreferrer" target="_blank">here</a>&#xA0;</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">Orders with this gift with purchase are not valid for a return with cash refund</li><li dir="ltr" style="list-style-type: disc; font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">When received as a&#xA0;gift with purchase, the Jelly Pouch is not eligible for any&#xA0;<a class="fr-green" href="https://faq.byinviteonly.shop/en-US/articles/after-sales-services-13013" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">After Sales Services</a><span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(44, 130, 201);">.</li></ul><span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">For more information on our Mother&apos;s Day Sale happening from 25 April - 12 May, please click&#xA0;<span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(44, 130, 201);"><a href="https://faq.byinviteonly.shop/en-US/articles/129050-6b5cc1c413ea4c8d8fd14e6d9e0d5a1b" rel="noopener noreferrer" target="_blank">here</a><span style="font-family: Arial; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap; color: rgb(0, 0, 0);">.&#xA0; <span style="font-size:12pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">. <h3 dir="ltr" style="line-height:1.9384615384615385;margin-top:0pt;margin-bottom:12pt;" id> </h3>

Mother's Day Sale

Order, Shipping, and Delivery

Shopping Online

Shopping In-Store

Exchange, Return, Repair, and Replacement

[GWP] Jelly Pouch Duo