11.11 Sale | Order, shipping & deliveryUpdated 21 minutes ago
4 November 2026, 10 AM SGT to 11 November 2026, 23:59PM SGT
Promotion
Unlock bigger discounts when you shop more items—no discount code required!
Buy 1 Item: Get 11% OFF
Buy 2 Items: Get 22% OFF
Buy 3 or more Items: Get 33% OFF
Terms and conditions
Promotion is available in-store and online. Exclusions apply. Not applicable to gift cards. Not stackable with other discounts. Extended warranty for a one-time exchange or replacement applicable to jewellery products till 31 Dec 2026 only. Products purchased with a discount of 30% or higher will not be eligible for exchanges. No discount code or minimum spend is required. All purchases under 11.11 promotion are not valid for returns in cash or store credits. Please note that promotional prices will only be reflected in your shopping cart at checkout.
The promotion excludes the following items:
Earring backings
Extensions
Cookie Purse PWP upgrade
Bundle sets (including Casablanca)
Gift cards
Jewellery care products
Gift wrapping
Lifestyle products
By Invite Only + miffy collections
Polly Pocket + By Invite Only collections
Order, Shipping, and Delivery
1. When will my order arrive?
Local orders: up to 3 business days
International orders: 10 – 14 business days
*Please note that these are estimate delivery times.
Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.
Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.
- Learn more about our peak season support and services
2. Can I place my order online and collect in-store?
We have ceased our self-collection (local pickup) service. This option is no longer available at checkout for online orders.
3. I selected the wrong item during check out. Help!
If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat on our website to notify us of your situation. We will then proceed to assist you accordingly.
If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.
All requests are processed on a case-by-case basis.
4. How do I know if my order is processed?
Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.
Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicates that the order has been processed and fulfilled.
5. Can I opt for expedited shipping?
Unfortunately, same-day delivery is unavailable during the sale. If you have an urgent order, please visit any of our stores to make a purchase.
6. I've changed my mind about one or more items in my order. What can I do?
Items purchased during our 11.11 sales are non-returnable and purchases above 30% are non-exchangeable. We encourage you to review your selections carefully before completing your purchase.
If your order has yet to be fulfilled, kindly email our customer service team at [email protected] and we will be able to edit it accordingly.
Do note processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.