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By Invite Only

Shipping, delivery, after sales services, and answers to all the questions you could have. Help centre, frequently asked questions, and tips & tricks!

By Invite Only Help Centre

All you need to know about our latest notices, and upcoming and ongoing promotions!

Events & Promotions

[Updated on 30 October 2023] 
All you need to know about our return, exchange, repairs, replacement and cancellation policies.

After Sales Services

All you need to know about shipping and delivery.

Learn more about what happens to your order once you've made it.

Orders & Fulfilment

Learn more about picking your order up in-store.

Self-Collection

Learn more about caring for your By Invite Only babies!

Don't know if you've got sensitive skin? Find all about it here!

Sensitive Skin

Everything you need to know about our capsule collection, gldsmth!

Fine Jewellery · gldsmth

Learn more about payment methods, currencies, and cancelled orders.

Payment Methods

Learn more about Crystal Club rewards and store credits.

Store Credits

Learn more about our gifting and gift card options.

Gift Cards & Gifting

Learn more about getting discounts and using them on your next order.

Discount Codes

Tips on everything – from measuring your ring size to checking our in-store stock availability!