Return, Repair, and ReplacementUpdated 15 days ago
Promotion period:
05 September 2024, 10AM SGT to 15 September 2024, 11:59PM SGT
Promotion:
Buy 1 Get 1 at 30% Off Necklaces & Earrings
Discount will automatically apply at checkout on eligible products/orders.
Terms and conditions: Promotion available online and in-store. Applicable on selected full-priced items only. The 30% discount will be applied to the lower priced item. Items purchased with this promotion (Buy One Get One at 30% Off Necklaces and Earring) are not valid for returns and exchanges. Not valid for all other products, including fine jewellery (gldsmth). No stacking with other discount codes allowed. Other terms below apply.
Return, Repair, and Replacement
1. Are products purchased during the Buy One Get One at 30% Off Necklaces and Earrings promotion eligible for returns and/or exchanges?
All orders purchased with this promotion will not be valid for return or exchange. This includes any additional items in the same order that are not part of the Buy 1 Get 1 at 30% off promotion.
Learn more about our After Sales Service terms and conditions.
Additionally, any items purchased with store credits or gift cards are not valid for a return or exchange.
Learn more about our Returns process.
Learn more about our Exchange process.
Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request.
2. The item I've received is wrong and/or damaged. Can I send them for repair or replacement?
Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days and falls under our list of admissible damages, we will definitely be able to issue a replacement or repair for free.
Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.
Please note that we do not provide self-collection for any After Sales Services at our office.
By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
Learn more about our Replacement process.
3. How long will repairs take?
During this peak season, the repair process can take up to 8 weeks.
Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.
In-Store After Sales Services
Please note that in-store replacements are dependent on the product's in-store stock availability. Reservations of jewellery are not available in all stores.
Learn more about checking a product's in-store stock availability.