By Invite Only logo
By Invite Only logo

All articles

Return, Repair and ReplacementUpdated 25 days ago

Promotion period:

20 June 2024, 10AM SGT to 03 July 2024, 11:59PM (23:59) SGT

Promotion:

Buy 1 Get 1 Free on Rings (selected)

Use code MORERINGS24 at check out*.

*please click “apply” to activate the code

Terms and conditions: Promotion available online only. Applicable on selected full-priced items only. The lower priced ring will be free. Items purchased with this promotion (Buy One Get One Free Rings) are not valid for returns and exchanges. Exclusions on selected ring designs, and fine jewellery (gldsmth). Not valid for all other products. Use the discount code MORERINGS24 at check out. No stacking with other discount codes allowed. 


Return, Repair, and Replacement

1. Are products purchased during the Buy One Get One Free Rings promotion eligible for returns and/or exchanges?

All products under this promotion will not be valid for return or exchange. Learn more about our After Sales Service terms and conditions.

Additionally, any items purchased with store credits or gift cards are not valid for a return or exchange.  

Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request.


2. The item I've received is wrong and/or damaged. Can I send them for repair or replacement?

Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your item is within our warranty period of 30 days and falls under our list of admissible damages, we will definitely be able to issue a replacement or repair for free.

Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the promotion, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.

Please note that we do not provide self-collection for any After Sales Services  at our office. 

By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.


3. How long will repairs take?

During this peak season, the repair process can take up to 8 weeks.

Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.

Was this article helpful?
Yes
No