By Invite Only - Mega Sale

Promotion period:

9 November 2023, 10AM SGT to 26 November 2023, 11:59PM (23:59) SGT

Promotion:

Up to 40% off online and in-stores on selected items.

Up to 70% off at VivoCity only.

Terms and conditions: Exclusions on fine jewellery (gldsmth), jewellery care, extensions, gift wrap, gift cards, and selected lifestyle products. No discount codes or minimum spend is required. Please note products purchased with a discount of 30% or higher will not be eligible for returns or exchange.

Order, Shipping, and Delivery

1. When will my order arrive?

Local & International orders: 7 to 9 Business Days Delivery

Self-collection: after 7 Business days

*Please note that these are estimated delivery times. Our team does not fulfil orders on weekends and public holidays.

Once your order has been picked up by one of our couriers, you will receive a shipment notification email with a tracking number attached. Simply follow the link in the email to track your order.

Please allow for a few days of grace should your package not arrive on its expected date. Due to flight cancellations and limited availability, please allow for delays on all International Orders.

Learn more about our peak season support and services

2. Can I place my order online and collect in-store?

Yes! You may pick your order up at our stores after 7 business days from the date of purchase. We will send you a shipment notification email once your order is ready for collection.

Self-collection points:

Bugis Junction

200 Victoria Street, #01-HylamSt-K1

Singapore 188021

(near McDonald's and MAC Cosmetics)

NEX

23 Serangoon Central, #01-K9,

Singapore 556083

(Near Dyson and Clarins)

JEM

50 Jurong Gateway Road #01-20

Singapore 608549

(Near Lovisa and Love, Bonito)

VivoCity

1 Harbourfront Walk, Vivocity, #01-K19/2

Singapore 098585

(Between Sephora and Victoria's Secret)

3. Can I expedite my orders?

Yes you can! We have an express delivery service for orders shipped in Singapore available at an additional S$30. This service includes expediting your order processing as well as shipment via Lalamove.

You will be able to receive your item within 2-3 business days.

4. I selected the wrong item during check out. Help!

If your order has yet to be processed, kindly email our Customer Service team ([email protected]) or chat with us via our live chat plugin on our website to notify us of your situation. We will then proceed to assist you accordingly.

If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.

All requests are processed on a case-by-case basis.

5. How do I know if my order is processed?

Your order is considered processed when it is dispatched. At this point, you should receive a shipment notification email with your order’s tracking number.

Alternatively, you may track your order via the live chat plugin on our website. Orders labelled In-Transit indicate that the order has been processed and fulfilled.

How to find out if your order has been processed.

6. I forgot to add an extension to my order. Can I still add on to my order?

If your order has yet to be processed, kindly email our Customer Service team ([email protected]) to notify us of your situation. We will then proceed to assist you accordingly.

Alternatively, you may report the issue via the live chat plugin on our website by selecting ‘Report An Issue With An Order’.

If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.

All requests are processed on a case-by-case basis.

If your order has been processed, we cannot add any additional extensions to your order. If you'd like to purchase an extension,

Normal extensions (gold, 925 silver and rose gold): You can purchase the extension online and in-stores.
Vermeil extensions (for gold and rose gold only): You can purchase the extension online and in-stores.
Fine jewellery extensions (for solid gold, solid white gold and solid rose gold): You can purchase the extension online and at By Invite Only ION Orchard.

For online purchases, please note that the extensions will be delivered to you separately. Additional delivery costs will apply.

7. Will I be charged for duties and taxes?

The customer is responsible for all duties and taxes that may be incurred at and determined by your local customs.

Should you refuse your shipment to avoid duties and taxes, we will unfortunately not be able to cancel your order, issue a refund in cash or store credits, or pay for the tax in order for you to receive your package. You will also be responsible for all re-delivery of your orders due to this refusal.

8. I have selected the wrong delivery method!

If changes are made to your order, processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue.

All requests are processed on a case-by-case basis.

If your order has been processed and you initially selected:

Self-collection

We will have to collect your item from our store and schedule to have it delivered to you. Processing times will be lengthened by an additional 3 business days due to the time required for collection and delivery from the store to our office. Please note that there will be an additional re-delivery charge of $4.

Local and/or International Shipping

Our courier partners would have already collected your item and we would not be able to retrieve it.

If the address you’ve sent your order to is incorrect, kindly email our Customer Service team ([email protected]) to notify us of your situation or chat with us via our live chat plugin on our website.

How to find out if your order has been processed.

9. I've changed my mind about one or more items in my order. What can I do?

If your order has yet to be processed, kindly email our friendly Customer Service team at [email protected] or click on “Report Order Issue” via our chat widget. Our team will get back to you as soon as possible.

Do note processing times will be lengthened by an additional 2 business days as your order will be taken out and placed at the end of the order queue. All requests are processed on a case-by-case basis.

If your order has been fulfilled, kindly submit a return request to us via our Self-Service Centre.

Learn more about our Returns process.
Learn more about our Exchange process.

Order, Shipping & DeliveryUpdated 16 days ago

Order, Shipping, and Delivery