Exchange, Return, Repair, and ReplacementUpdated 21 days ago
Promotion period:
Thursday, 07 November 2024, 10AM SGT to Sunday, 01 December 2024, 11:59PM SGT
Promotion:
Get 20% off with no minimum spend on regular priced styles.
Get 60% off selected styles online.
Get 40% off selected styles in-store.
Terms and conditions:
Exclusions on fine jewellery (gldsmth), gift cards, and styles that are already on discount.
60% and 40% off selected styles online and in-store are not stackable with the 20% discount.
Products purchased with a discount of 30% or higher will not be eligible for returns or exchange.
No discount code is required.
40% off selected styles in-store is not available in our ION Orchard store.
Exchange, Return, Repair, and Replacement
1. If I bought something during the Mega Sale, is it valid for returns and exchanges?
Yes, however products purchased utilising store credits/gift cards and products purchased with a discount of 30% or higher will not be valid for any return or exchange.
Additionally, please note items purchased during our Mega Sale are not applicable for a return with cash refund.
Learn more about our Returns process.
Learn more about our Exchange process.
Due to the sale, please expect a delay of up to 3 business days for our team to work on your request.
As we are nearing the festive season, items purchased between 7th November 2024 and 30th November 2024 will receive a warranty extension of return*, exchange, and/or replacement up till 31st December 2024.
*Only applies to returns in the form of store credits.
For all exchange requests, the original discount (if any) will be applied to the item being exchanged. Any prevailing store promotions or discounts at the time of the exchange will not be extended.
2. The product I've received is wrong and/or damaged. Can I send them for repair or replacement?
Yes! Our team strives to provide quality jewellery, and we apologise for this incident. As long as your product is within our warranty period of 30 days, we will definitely be able to issue a replacement or repair for free.
Kindly head to our Self Service Centre to provide more information with regard to your case. Due to the sale, please expect a delay of up to 3 business days for our team to work on your request. We seek your understanding on this.
Please note that we do not provide exchange services for self-collection at our office.
By Invite Only reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.
3. How long will repairs take?
During this peak season, the repair process can take up to 8 weeks.
Please be advised that our Customer Service Team will update you as soon as your repair request is completed. Thank you for your understanding.
In-Store After Sales Services
Please note that in-store exchanges and replacements are dependent on the product's in-store stock availability. Reservations of jewellery are not available in all stores.
Learn more about checking a product's in-store stock availability.
In the event that your preferred design is unavailable in-store, we will be happy to assist you with a return as long as your product is under warranty and After Sales Service terms.